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    Michael A. Wheeler

    Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details

    Keywords: arts; construction; e-commerce industry; energy; federal government; green technology; internet; legal services; nonprofit industry; petroleum; pharmaceuticals; publishing industry; real estate; service industry; sports; state government; utilities
    • 26 Jul 2011
    • First Look

    First Look: July 26

    different sources (e.g., food versus fire safety). Up Close and Personal: Developing Foundations for Leader Development through Personalization of Management Learning Authors:Gianpiero Petriglieri, Jack Wood, and Jennifer L. Petriglieri... View Details
    Keywords: Sean Silverthorne
    • September 17, 2021
    • Article

    AI Can Help Address Inequity—If Companies Earn Users' Trust

    By: Shunyuan Zhang, Kannan Srinivasan, Param Singh and Nitin Mehta
    While companies may spend a lot of time testing models before launch, many spend too little time considering how they will work in the wild. In particular, they fail to fully consider how rates of adoption can warp developers’ intent. For instance, Airbnb launched a... View Details
    Keywords: Artificial Intelligence; Algorithmic Bias; Technological Innovation; Perception; Diversity; Equality and Inequality; Trust; AI and Machine Learning
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    • March 2025 (Revised March 2025)
    • Case

    Good for the Seller, Good for the Buyer and Good for Society: Sampo-yoshi, Sustainability and Trust at ITOCHU

    By: Sandra J. Sucher and Bethelehem Y Araya
    In 2024, ITOCHU CEO Masahiro Okafuji was at a crossroads. As the thirteenth CEO since ITOCHU’s founding in 1858, he had fueled the company’s growth since 2011 by bringing ITOCHU’s founding philosophy of Sampo-yoshi (good for the seller, good for the buyer and... View Details
    Keywords: Sustainability; Trust; Profit; Growth and Development Strategy; Organizational Change and Adaptation; Mission and Purpose; Corporate Social Responsibility and Impact; Environmental Sustainability; Japan
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    • August 2002
    • Article

    Creativity Under the Gun

    By: Teresa Amabile, Constance N. Hadley and Steven J. Kramer
    If you're like most managers, you've worked with people who swear they do their most creative work under tight deadlines. You may use pressure as a management technique, believing it will spur people on to great leaps of insight. You may even manage yourself this way.... View Details
    Keywords: Creativity; Innovation and Invention; Time Management; Working Conditions; Performance Evaluation
    Related
    • Web

    Accounting & Management - Doctoral

    Accounting & Management The doctoral program in Accounting and Management, which falls under the PhD in Business Administration, focuses on understanding the role of information and measurement systems for allocating resources among firms... View Details
    • September 2011 (Revised July 2012)
    • Case

    Building Watson: Not So Elementary, My Dear!

    By: Willy Shih
    This case is set inside IBM Research's efforts to build a computer that can successfully take on human challengers playing the game show Jeopardy! It opens with the machine named Watson offering the incorrect answer "Toronto" to a seemingly simple question during the... View Details
    Keywords: Technological Innovation; Standards; Product Development; Organizational Change and Adaptation; Mathematical Methods; Research and Development; Information Technology
    Related
    • 16 Apr 2019
    • First Look

    New Research and Ideas, April 16, 2019

    including patients, physicians, employers, insurance companies, and the government need to recognize that value is best defined as “a given health outcome per dollar of cost expended.” In this article, we examine some of the challenges to creating and implementing a... View Details
    Keywords: Dina Gerdeman
    • 26 Jul 2023
    • Research & Ideas

    STEM Needs More Women. Recruiters Often Keep Them Out

    randomly assigned prospects on a tier system that gave highest priority to the most experienced leads with the best academic records. The average applicant was 42 years old with 18 years of work experience. About two-thirds of them had... View Details
    Keywords: by Rachel Layne
    • 08 Oct 2007
    • Research & Ideas

    Management Education’s Unanswered Questions

    get but also the responsibilities that they have, and then to create the necessary governance systems to ensure that those responsibilities are fulfilled to the best of everyone's ability. Q: In recent decades, business schools have... View Details
    Keywords: by Martha Lagace; Education
    • November 2016 (Revised February 2017)
    • Case

    BrightStar Care: The Evolution of a Leadership Team

    By: Boris Groysberg, Colleen Ammerman and John D. Vaughan
    BrightStar Care was a rapidly growing franchise of home health care agencies. Founded by husband and wife team JD and Shelly Sun as a single agency near Chicago in 2002, BrightStar had opened nearly 300 franchises across the United States by 2016, generating over $300... View Details
    Keywords: Health Care Services; Entrepreneurs; Board Of Directors; Boards Of Directors; Health Care Industry; Growth Strategy; Organizational Change; Brand Positioning; Entrepreneurial Organizations; Entrepreneurial Management; Franchising; Family-owned Business; Home Health Care; Managing Growth; Management Styles; Organizational Development; Talent Management; Women Executives; Women And Leadership; Business Startups; Family Business; Small Business; Talent and Talent Management; Governing and Advisory Boards; Health Care and Treatment; Human Capital; Leadership Development; Leadership Style; Business or Company Management; Growth and Development Strategy; Management Analysis, Tools, and Techniques; Management Skills; Management Style; Management Succession; Management Systems; Management Teams; Brands and Branding; Marketing Strategy; Strategy
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    • 25 Apr 2023
    • Op-Ed

    How SHEIN and Temu Conquered Fast Fashion—and Forged a New Business Model

    potential, it commissions a small order from one of its factories, often just a few dozen pieces, which it floats on its channels to see if consumers are interested. If they are, the company reorders more products. It calls the system... View Details
    Keywords: by John Deighton; Fashion; Retail; Consumer Products
    • 31 Oct 2023
    • Research & Ideas

    Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change

    because it leads to disconnects at two levels: Individually, it can make leaders exhibit more bias. Organizationally, it does not move leaders to confront biased HR systems and corporate cultures. What this means is that a company might... View Details
    Keywords: by Katherine Hutt Scott and Barbara DeLollis
    • 2016
    • Working Paper

    The Attenuating Effect of Banking Relationships on Credit Market Disruption

    By: Stefan Dimitriadis and Mike Horia Teodorescu
    This article examines how the relationship between banks and corporations moderates the effect of credit market disruptions. The 2008-09 financial crisis led to a dramatic restriction in the supply of credit to corporations via the syndicated loan market... View Details
    Keywords: Banks and Banking; Relationships; Financial Markets; System Shocks; Banking Industry; United States
    Related
    • Web

    Help - Alumni

    Global Leadership (PGL) Program for Management Development (PMD) Programs for Health System Management (PHSM) Senior Executive Program China plus completion of China Senior Executive Renewal Program (SEPCA) Senior Executive Program for... View Details
    • 12 Mar 2024
    • HBS Case

    How Used Products Can Unlock New Markets: Lessons from Apple's Refurbished iPhones

    Some of Apple’s most loyal customers think nothing of upgrading to the latest iPhone every time one comes out. But what about consumers who can’t splurge on a $1,000 iPhone 15 Pro? And what about the electronic waste that would accrue if people threw away functional... View Details
    Keywords: by Rachel Layne; Electronics; Information Technology
    • Web

    Podcast - Business & Environment

    policy, design, and customer nudges can accelerate circularity at global scale—and offers advice for those seeking careers in circular economy innovation. Advancing the Circular Economy: A Conversation with Lauren Rodriguez of Closed Loop... View Details
    • Web

    Finance - Faculty & Research

    the fiscal externalities of a property transfer tax, the Los Angeles “Mansion Tax”, on the revenues from property taxes when assessed values are closely tied to transactions. In California, as in over half of U.S. states, growth in tax... View Details
    • Web

    Curriculum - Case Method Project

    Jackson; Indian Removal; Trail of Tears Banking and Politics in Antebellum New York (1838) This case looks closely at state-level politics and the relationship between political parties and banking in early 19th century New York,... View Details
    • 17 Oct 2006
    • First Look

    First Look: October 17, 2006

    that the ISO 14001 Environmental Management System Standard has attracted companies with superior environmental performance. After developing quasi-control groups using propensity score matching, I also find that adopters subsequently... View Details
    Keywords: Sean Silverthorne