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Show Results For
- All HBS Web
(1,345)
- People (1)
- News (336)
- Research (339)
- Events (1)
- Multimedia (10)
- Faculty Publications (85)
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- 11 Apr 2022
- Research & Ideas
A World of Difference: What Keeps Companies from Becoming More Inclusive
accumulated over 30,000 hours of flying experience. And yet, in the 208 seconds that he had to make a decision, rather than going with his own instinct to the most obvious answer (landing at the closest airport), he kept broadening his perspective. He asked a lot of... View Details
Keywords: by Jen McFarland Flint
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
everything (rebooking flights, notifying the airline, checking on our luggage). Forty-five minutes later, we were boarding the next flight.” Trust your customers, take immediate action, and do not blame them. “After a long trip to India,... View Details
- 08 Feb 2023
- Op-Ed
Building an Inclusive Workplace? Prepare to Shield It from Economic Fears
from direct reports can help leaders. Reviewing team interactions, listening to team member exchanges, and examining follow-on actions help leaders assess whether the team effectively engages all members despite biases. Keeping bias in View Details
Keywords: by Hise O. Gibson and Nicole Gilmore
- 22 Apr 2002
- Research & Ideas
Does Spirituality Drive Success?
in the Boston-Cambridge area, but was financing over 50 percent of AIDS housing, Glassman said. In addition to outreach and socially responsible investing, the bank offers online donation functionality to any nonprofit that is a bank customer—even if all they have is a... View Details
- 30 Jul 2007
- Research & Ideas
Repugnant Markets and How They Get That Way
houses these days. Why don't you just check off this box here, if you ever fall behind on your payments?" And the bank adds, "We almost never do this . . . but it allows you our best rate. If you can't View Details
Keywords: by Martha Lagace
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
infections you may be carrying. Many of us have experienced health screening in Asian airports for years as technicians viewed our facial temperatures, checked our passports and vaccination histories, and asked questions. This will become... View Details
Keywords: by Dina Gerdeman
- 05 Oct 2020
- Book
Want to Be Happier? Make More Free Time
resist the urge to check work email or make phone calls and instead unplug completely, Whillans says. “This is probably our most egregious misuse of our time and the simplest way to increase our happiness,” Whillans says. “When we’re... View Details
Keywords: by Dina Gerdeman
- 23 Aug 2021
- Research & Ideas
Why White-Collar Crime Spiked in America After 9/11
increase in the rate of Suspicious Activity Reports (SARs) filed by financial institutions, which cover such crimes as checking fraud, commercial loan fraud, and self-dealing. “Overall, the findings suggest that the FBI's reallocation of... View Details
Keywords: by Jay Fitzgerald
- 27 Feb 2017
- Research & Ideas
Reputation is Vital to Survival in Turbulent Markets
Khanna: There are many reasons why you can have the rug pulled out from under your feet in developing countries. You have capricious behavior on the parts of opportunistic people, if there are no checks and balances to prevent them from... View Details
Keywords: by Sean Silverthorne
- 28 May 2019
- Research & Ideas
Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets
auditing as a profession? Srinivasan: Auditors are in an interesting position. They rely on management teams in a lot of ways, but they also have an adversarial relationship. They verify that companies follow generally accepted accounting principles and by doing so... View Details
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
call after the dealer initially turned him down. Then he had to wait hours while his new car was prepped, bank check accepted, documents signed, registration obtained and the other thousand details that make buying a car feel like a... View Details
- 31 May 2004
- Research & Ideas
How Team Leaders Show Support–or Not
of subordinates' capabilities or work; providing nonconstructive negative feedback on work done; checking on the status of assigned work for too long; and displaying lack of interest in subordinates' work or ideas); (2) failing to... View Details
Keywords: by Martha Lagace
- 10 Mar 2021
- Research & Ideas
Key to Doing Your Best at Work? Be Yourself
Bozoma Saint John discusses why "we hide our broken pieces" during the “Anatomy of a Badass” course. In many different ways, it’s bringing out more willingly who we are rather than checking our identity at the door as we go to work. It’s... View Details
Keywords: by Christina Pazzanese, Harvard Gazette
- 15 Apr 2015
- Research & Ideas
Why Americans Voted for an Income Tax
policy that reflects Americans' nuanced, evolving sense of fairness. They are a part of what makes our economy, and our society, work. And that knowledge might even make writing that check on April 15th a bit less painful. This article... View Details
Keywords: by Matthew C. Weinzierl
- 24 Apr 2019
- Research & Ideas
The 'Amazon Effect' Is Changing Online Price Competition—and the Fed Needs to Pay Attention
unusual to find stores from the same chain selling a product for different prices in different regions or online. Cavallo attributes this to the transparency afforded by the internet and customers’ concerns about fairness. “The web allows consumers to easily View Details
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
value. Should the desire to benchmark remain, a service unit should seek counterparts at other companies that are following roughly the same strategy. They can check each other's strategy maps and scorecards to confirm that they are, in... View Details
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
as Miller Lite’s virtual tip jar for bartenders or Yum Brands $1,000 bonuses to its Taco Bell, Pizza Hut, and KFC general managers during mandated restaurant closures and emergency medical relief fund for employees diagnosed with COVID-19. Dr. Nabarro advises brands to... View Details
Keywords: by Jill Avery and Richard Edelman
- 18 Feb 2019
- Book
What’s Really Disrupting Business? It’s Not Technology
“preemptively decoupling.” Instead of waiting to be disrupted, you just break it. When Amazon started selling electronics online, it created apps that encouraged customers to go to a store and check out the prices and products, but order... View Details
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
perceived the urgency of the call. He hurried the check to Barton, who quickly signed it and dashed out of the restaurant. As Barton awaited the elevator that would take him to his floor, another call came in, this one from Graham Wells,... View Details
Keywords: by Martha Lagace
- 28 May 2020
- Research & Ideas
Coronavirus Could Create a 'Bankruptcy Pandemic'
their companies go bankrupt, while those who remain take significant pay cuts.” Gerdeman: So, if Chapter 11 is costly and risky, why would a distressed company ever voluntarily check itself into the Chapter 11 “hospital”? Gilson: The... View Details