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- All HBS Web (439)
- Faculty Publications (23)
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- 08 Jun 2009
- Research & Ideas
The Return of the Salesman
downturn will mean for salespeople? A: Well, if the impression of salespeople was low before the financial crisis, it has only gotten worse. Realtors, mortgage brokers, investment advisors, and telephone solicitors offering credit cards were all View Details
- 06 Aug 2018
- Research & Ideas
Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels
automatic transmission of a car or a complex computer chip than what we used even a few years ago. You don’t need a generation of experience anymore; design and production are getting democratized and more accessible through the... View Details
- 17 Mar 2011
- Research & Ideas
Harvard Business School Faculty Comment on Crisis in Japan
relatively calm, he said. He was also impressed by their patience and resilience. There was no pushing and shoving, Takeuchi reported, no honking of car horns, even in long waits for a tank of gas. On the highway, anxious drivers eager to... View Details
Keywords: Re: Multiple Faculty
- 15 Jan 2008
- First Look
First Look: January 15, 2008
commences with an overview of why industry research is relevant, then offers detailed guidelines on how to approach and what to consider when investigating an industry as part of the analysis necessary to make a decision about investing... View Details
Keywords: Martha Lagace
- 30 Jan 2018
- First Look
January 30, 2018
already had retail operations in the country, choose to sell through Jumia? How could Jumia continue to provide the same high quality customer service on which the company’s success had been built while switching to a marketplace model in which View Details
Keywords: Sean Silverthorne
- 23 Mar 2021
- Book
Succeeding in the New Work-from-Anywhere World
either full or part time, while only 13 percent said they don’t want to work remotely at all post-COVID-19. In fact, the pandemic has accelerated the virtual work trend, acting as a no-going-back turning point for many companies,... View Details
Keywords: by Michael Blanding
- 18 Oct 2011
- First Look
First Look: October 18
course of a single day, specialization, as compared to variety, is related to improved worker productivity. However, when we examine workers' experience across a number of days, we find that variety helps improve worker productivity. Additionally, we show that View Details
Keywords: Sean Silverthorne
- 25 Jun 2014
- Lessons from the Classroom
FIELD Trip: Conquering the Gap Between Knowing and Doing
boarded a bullet train, headed west as far as they could, and exited in a village to start asking people what would make them buy a computer. What they discovered surprised them. Wandering to an impoverished part of town full of... View Details
- 28 Apr 2010
- Research & Ideas
Earth Day Reflections
produced. Scoring high in all these categories, BMW believes that its reputation as the world's "greenest" car company plays an important role in brand awareness and customer satisfaction, factors that contribute to revenue... View Details
Keywords: by Staff
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
end-use consumers were to receive a great buying experience, then the independent dealers had to deliver that experience. Dealers were clearly a critical part of Mobil's new strategy. In the past, Mobil did not consider their retailers or... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 26 Nov 2007
- Research & Ideas
Best Practices of Global Innovators
trend? Alan MacCormack: There are 3 main drivers. First, the complexity of products is increasing, in terms of the breadth and number of technologies they include. Cars send maintenance data wirelessly to dealerships; sneakers contain... View Details
Keywords: by Sean Silverthorne
- 11 Sep 2018
- First Look
New Research and Ideas, September 11, 2018
demand information that the dealer obtains through the initial assessment and subsequent learning in the selling process. With the dealer's average net profit per car in the estimation sample being around $1150, the initial assessment is... View Details
Keywords: Dina Gerdeman
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
fail to make changes to their processes and business model that would be needed to use the technology optimally. That is akin to replacing your car with a helicopter but not making any changes to your lifestyle. Adopt a "call... View Details
- 02 Aug 2016
- First Look
August 2, 2016
possible in terms of service and its economics, without compromising on its value proposition? Was Paladina just too different of a business to be part of the DaVita family? This case offers an example of "intrapreneurship"—i.e.,... View Details
Keywords: Sean Silverthorne
- 14 Dec 2009
- Research & Ideas
Can Entrepreneurs Drive People Movers to Success?
technology is an important part of the story here. What would it take to get commuters out of their cars and into public transit? I envision a subway system with stops further apart, so long-haul transit can... View Details
- 29 Sep 2008
- Research & Ideas
Financial Crisis Caution Urged by Faculty Panel
much more complicated due in part to the development of mortgage brokers. The new system fueled a bevy of mortgage backed securities and derivatives that were terribly difficult for experts to comprehend, he said. Too much leverage... View Details
- 29 Sep 2015
- First Look
September 29, 2015
learning concepts tested at its Cuicuilco (Mexico) kids’ edutainment park. As part of an effort to build a global network of such ventures, proposals for new franchises in Doha and London as well as the format for the first KidZania to be... View Details
Keywords: Sean Silverthorne
- 14 Oct 2002
- Research & Ideas
The Widening Rift Between Corporations and Society
experienced since the early part of the 20th century. It will not happen overnight but rather over decades, as in the case of the evolution and refinement of managerial capitalism. In the early stages of this new movement, we anticipate... View Details
Keywords: by Martha Lagace
- 20 Feb 2008
- First Look
First Look: February 20, 2008
potential American demand for prize-linked savings accounts, an account that awards prizes as part of the saving product's return. In October 2006, Centra Credit Union launched a prize-linked savings pilot. As View Details
Keywords: Martha Lagace
- 09 Dec 2008
- First Look
First Look: December 9, 2008
and agricultural residues, while for Canada they are expected to be energy crops and logging residues. The significant differences in study estimates are due in large part to the number of biomass categories included, whether economic... View Details
Keywords: Martha Lagace