Archival - Publications - Faculty & Research

11 Jan 2022
Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

trust,” Yu says, “because if there is an expectation, especially that the leader is supposed to take care of their employees, and this is such a difficult time, staying silent can be harmful.” [Image: iStockphoto/Rattankun Thongbun] Related reading from the Working... View Details

Keywords: by Pamela Reynolds

14 Jul 2022
Research & Ideas

When the Rubber Meets the Road, Most Commuters Text and Email While Driving

Commuter Hell? You Can Still Be Productive What Companies Want Most in a CEO: A Good Listener Related reading from the Working Knowledge Archives The Cost of Cutting in Line Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Jay Fitzgerald

26 Jul 2022
Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

Misconduct? How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels Identify Great Customers from Their First Purchase Related reading from the Working Knowledge Archives The Yelp Factor: Are Consumer Reviews Good for... View Details

Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail

10 May 2022
Research & Ideas

Being Your Own Boss Can Pay Off, but Not Always with Big Pay

are really powerful drivers.” Related reading from the Working Knowledge Archives Food Stamp Entrepreneurs: How Public Assistance Enables Business Bootstrapping Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Jay Fitzgerald

11 Apr 2022
Research & Ideas

A World of Difference: What Keeps Companies from Becoming More Inclusive

it’s just a virtuous cycle. We’ve never seen an organization that didn’t attract more and more diversity when people there behaved inclusively. Gino: I agree, and there is research that backs you up. This article originally appeared in the HBS Alumni Bulletin.... View Details

Keywords: by Jen McFarland Flint

13 Aug 2021
Research & Ideas

Managers, Here’s How to Bond with New Hires Remotely

Bojinov says. “That’s not something managers had to think about [before the pandemic]. Now, they do.” About the Author Lane Lambert is a writer based in the Boston area. [Image: iStockphoto/SDI Productions] Related reading from the Working Knowledge View Details

Keywords: by Lane Lambert

22 Feb 2022
Research & Ideas

Lack of Female Scientists Means Fewer Medical Treatments for Women

encourage men to study women’s health, helping them understand and empathize with the experience of women. “That may then help them see opportunities to invent or become more comfortable supporting these sorts of ideas,” he says. [Image: iStockphoto/Vladimir Borovic]... View Details

Keywords: by Kristen Senz

17 Feb 2022
Book

When Employees Feel a Sense of Purpose, Companies Succeed

skincare group, and the like. And it holds “innovation days” during which employees can pursue their own work-related projects. DEEP PURPOSE. Copyright © 2022 by Ranjay Gulati Reprinted here with permission from Harper Business, an imprint of HarperCollins Publishers.... View Details

Keywords: by Ranjay Gulati

14 Mar 2022
Research & Ideas

Lessons from COVID-19: The Business Skills Doctors Need

students learn how to diagnose and properly treat patients, they also confront problems of supply management, operations design, and communications. “As you are working on clinical skills that involve interacting with patients,” Huckman says, “you can also be building... View Details

Keywords: by Michael Blanding; Health

04 Feb 2022
Book

Beyond the Cold War: Reinventing Socialism in 5 Countries

siloization, however, has been reified by many scholars writing about the Left even after the end of the Cold War. A large part of this can be explained by the difficulties involved in accessing archival resources in communist and former... View Details

Keywords: by Dina Gerdeman

03 May 2022
Research & Ideas

Desperate for Talent? Consider Advancing Your Own Employees First

Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details

Keywords: by Rachel Layne

20 Jan 2022
Op-Ed

3 Steps to Help Companies Rebuild Trust During the Pandemic

HBS. They co-authored the new book The Power of Trust: How Companies Earn It, Lose It, Regain It. [Image: iStockphoto/martin-dm] Related reading from the Working Knowledge Archives Do We Need to Extend ‘No Surprises Management?’ View Details

Keywords: by Sandra J. Sucher and Shalene Gupta

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

Charles Edward Wilson Professor of Business Administration. Kyle R. Myers, assistant professor of business administration. Related reading from the Working Knowledge Archives 7 Lessons for Navigating the Storm View Details

Keywords: by Sean Silverthorne

18 Jul 2022
Research & Ideas

After the 'Crypto Crash,' What's Next for Digital Currencies?

non-fungible tokens. This article originally appeared in the Harvard Gazette. You Might Also Like: Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers Why Companies Raise Their Prices: Because They Can The Popular Stock Metric That Can Lead... View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Financial Services; Technology

26 Jun 2017
Research & Ideas

How Cellophane Changed the Way We Shop for Food

Advertisement for DuPont Cellophane from The Saturday Evening Post, 1950. E.I. du Pont de Nemours & Company Advertising Department records (Accession 1803), Manuscripts and Archives Department, Hagley Museum and Library, Wilmington,... View Details

Keywords: by Carmen Nobel; Food & Beverage; Retail; Advertising

30 Mar 2018
What Do You Think?

What Should Mark Zuckerberg Do?

many users like Judy who, having archived her data and deleted her account, found that, “The interesting thing is that I only missed the site for one or two days.” Dyl suggested that the company should move on several fronts, including... View Details

Keywords: by James Heskett; Web Services; Information Technology

04 Apr 2022
What Do You Think?

As Disney Board Chair, What Would You Advise CEO Bob Chapek Regarding 'Don’t Say Gay'?

to age discrimination. But I reserve the right to raise questions about sensitive topics. Related reading from the Working Knowledge Archives Encouraging Dissent in Decision-Making View Details

Keywords: by James Heskett

15 Jun 2007
Research & Ideas

Remembering Alfred Chandler

base of decades of archival research, what remains the most convincing explanation for the growth of large firms and the emergence of modern management. Moreover this research agenda was framed in a much wider context, because he... View Details