Publications

Educators

01 Oct 2007
Working Paper Summaries

Team Familiarity, Role Experience, and Performance:Evidence from Indian Software Services

Keywords: by Robert S. Huckman, Bradley R. Staats & David M. Upton; Video Game; Web Services

14 Mar 2024

2+2 Program Application Q&A

If you’re a final-year undergraduate student (or master’s student) contemplating or gearing up to apply for the 2+2 program, this virtual session is for you. The session will be hosted by a member of the MBA Admissions Team and will... View Details

October 2001 (Revised December 2001)
Background Note

Extraterritorial Applications of Antitrust Law: U.S. and Japanese Approaches

By: Guhan Subramanian and Michelle Kalka

This case describes the differebt approaches the United States and Japan have taken to extend the jurisdiction of their antitrust laws to foreign companies. The section on the United States, in particular, focuses on the evolving logic of the Supreme Court in dealing... View Details

Keywords: Laws and Statutes; Lawfulness; Government Legislation; Policy; Business or Company Management; Government and Politics; Pulp and Paper Industry; United States; Japan

Educators

January 2001 (Revised January 2004)
Case

Ninth House: e-Learning Software

By: Amy C. Edmondson, Frances X. Frei and Corey B. Hajim

Jeff Snipes, CEO of the Ninth House Network, a San Francisco-based E-Learning company, considers a strategy shift to address a recent slump in sales and to attract more customers. The revised strategy would require creating shorter, more directed content that could be... View Details

Keywords: Internet and the Web; Service Operations; Organizational Structure; Groups and Teams; Corporate Strategy; Organizational Culture; Learning; Sales; Service Delivery; Entrepreneurship; Information Technology Industry; Service Industry; Education Industry; San Francisco

May 2021
Simulation

Customer Compatibility Exercise Application

By: Ryan W. Buell

Customers impose considerable variability on the operating systems of service organizations. They show up when they wish (arrival variability), they ask for different things (request variability), they vary in their willingness and ability to help themselves (effort... View Details

Keywords: Customer Compatibility; Customer Relationship Management; Strategy; Service Operations; Service Delivery; Performance Efficiency; Analysis; Consumer Behavior; Analytics and Data Science

01 Sep 2012
News

Changes for MBA Applicants

Admissions and Financial Aid. In recent years, approximately 1,800 applicants have been interviewed annually to enroll an entering class of about 900 students. Explains Leopold, “Since all our eventual... View Details

Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools

January 2009
Article

Team Familiarity, Role Experience, and Performance: Evidence from Indian Software Services

By: Robert S. Huckman, Bradley R. Staats and David M. Upton

Much of the literature on team learning views experience as a unidimensional concept captured by the cumulative production volume of, or the number of projects completed by, a team. Implicit in this approach is the assumption that teams are stable in their membership... View Details

Keywords: Experience and Expertise; Learning; Performance Improvement; Projects; Groups and Teams; Familiarity; Information Technology Industry; India

06 Sep 2021
News

Automated Hiring Software Rejects Millions of Qualified Job Candidates by Mistake

June 1989 (Revised July 1994)
Case

Babbage's: America's Software Headquarters

By: Walter J. Salmon

Keywords: Games, Gaming, and Gambling; Video Game Industry; United States

January 1985 (Revised November 1985)
Background Note

Note on the Microcomputer Software Industry--January 1982

By: William A. Sahlman

Contains a history of the microcomputer software industry from the mid-1970s through early 1982. During that period growth was explosive. Many new companies were formed. However, the eventual structure of the industry was not yet clear. No truly dominant firms had... View Details

Keywords: Industry Growth; Business Strategy; Software; Computer Industry

Educators

November 1991
Article

Integrating Distribution Strategy and Tactics: A Model and an Application

By: V. K. Rangan and R. Jaikumar

Keywords: Strategy; Integration

Web

Software Tools - Research Computing Services

Compute Cluster Software Tools 3ms A variety of applications and libraries are supported on the cluster by default . Additional software, including older versions of software,... View Details

13 Oct 2010
News

NASA Establishes Tournament Lab for Software Developers

August 2001 (Revised June 2002)
Case

IBM Software Solutions (B)

By: Michael L. Tushman and Robert Chapman Wood

Supplements the (A) case. View Details

Keywords: Information Technology Industry

16 May 2017
Blog Post

Making the Move into Digital Health and Software Engineering

the steps she took while at HBS to strengthen her technical capabilities and how it led to the career path she’s on today. When did you first become interested in tech and decide to pursue a position as a... View Details

Keywords: Technology; Health Care

30 Mar 2022
News

Working with Software Robots

June 2021
Article

Making Marketplaces Safe: Dominant Individual Rationality and Applications to Market Design

By: Benjamin N. Roth and Ran I. Shorrer

Often market designers cannot force agents to join a marketplace rather than using pre-existing institutions. We propose a new desideratum for marketplace design that guarantees the safety of participation: Dominant Individual Rationality (DIR). A marketplace is DIR if... View Details

Keywords: Dominant Individual Rationality; Market Design; Safety

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