Anxiety - Publications - Faculty & Research

29 Sep 2014
Research & Ideas

Why Do Outlet Stores Exist?

have more data than they know what to do with." Do outlets cannibalize? One leading product manufacturer in the fashion apparel and accessories category agreed to provide Ngwe with consumer data in return for a detailed analysis of its customers. Behind the... View Details

Keywords: by Michael Blanding; Apparel & Accessories; Fashion; Retail

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

20 Jan 2014
Research & Ideas

Language Wars Divide Global Companies

"nearly all of them expressed feeling some anxiety about having access to appropriate words," particularly when the work became highly technical, conversations became emotional, or when the workers were tired. Language barriers... View Details

Keywords: by Kim Girard

06 Aug 2020
Blog Post

My HBS Financial Aid Story: Why I Chose to Invest in My Future

desired budget. The added support from the Forward Fellowship significantly reduced my anxiety as the first day of school approached. I was able to articulate my potential financial constraints, and this fellowship was an indication that... View Details

Web

Participation - Christensen Center for Teaching & Learning

does not mean, however, that instructors should relax standards or overlook weaknesses: on the contrary, maintaining high expectations for all students is the ultimate form of respect in the case method classroom. Handling Participation View Details

11 Jul 2019
Sharpening Your Skills

Deconstructing 'Customer Experience'

Anxious—Can You Keep Them from Leaving?The irrational anxiety associated with being last in line can lead to unhappy customers, but there are ways to make them happier while they wait. The Outside-In Approach to Customer Service How... View Details

Keywords: by Sean Silverthorne; Retail; Service

19 Oct 2022
Op-Ed

Cofounder Courtship: How to Find the Right Mate—for Your Startup

anxiety about school loans, etc. Understanding how you and your cofounder think about money will give you a lot of perspective when it comes time to raise capital, price your product, pay employees, etc. “It’s important to talk about any... View Details

Keywords: by Julia Austin

Blog

Leading in Tough Times: HBS Faculty Member Amy C. Edmondson on Psychological Safety

engage with each other. Of course, if you are ONLY creating psychological safety, then you are creating a comfort zone. And if you are ONLY talking about accountability for excellence, then you are creating an anxiety zone where people... View Details

26 Nov 2019
News

The Ritual Effect

practice them. KEY THEMES He suggests that rituals are not only surprisingly pervasive and highly effective, they are also immensely versatile. Remarkably, rituals seem to work by helping us exactly wherever we need help most. From alleviating performance View Details

Keywords: rituals

10 Jan 2023
Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

Ponderings. You Might Also Like: Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains Cofounder Courtship: How to Find the Right Mate—for Your Startup Inclusive Leadership Advice: Get Comfortable With the... View Details

Keywords: by Julia Austin

05 Jun 2023
What Do You Think?

Is the Anxious Achiever a Post-Pandemic Relic?

as “anxious achievers.” To paraphrase Aarons-Mele, anxious achievers are those who deal with anxiety often associated with feelings of inadequacy by working harder to achieve more. Like other major academic institutions, the HBS campus is... View Details

Keywords: by James Heskett

06 Oct 2010
Research & Ideas

John Kotter: Four Ways to Kill a Good Idea

from Buy-IN: Saving Your Good Idea from Getting Shot Down By John P. Kotter and Lorne A. Whitehead Fear Mongering This kind of attack strategy is aimed at raising anxieties so that a thoughtful examination of a proposal is very difficult... View Details

Keywords: by John Kotter & Lorne A. Whitehead

16 Jul 2013
First Look

First Look: July 16

Publications 2013 pub The Network Secrets of Great Change Agents By: Battilana, Julie, and Tiziana Casciaro Abstract—Change is hard, especially in a large organization. Yet some leaders succeed-often spectacularly-at transforming their workplaces. What makes them... View Details

Keywords: Anna Secino

Portrait Project

Arielle Anderson

Everyone wants to be seen and accepted. I had gone through life feeling either overlooked and invisible or misunderstood and rejected. Setbacks in childhood left me feeling inadequate in adulthood. I battled crippling social anxiety and... View Details

11 Jan 2022
Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

lot of people are feeling apprehension,” says Yu, who’s now a scientist at Humu, a Palo Alto company that develops productivity tools for workplaces. “Maybe they want to go back to work but there's a lot of social anxiety because they're... View Details

Keywords: by Pamela Reynolds

01 Mar 2024
News

The War Within

When the full-scale Russian invasion of Ukraine began in February 2022, Nataliia Zhyliak’s world was upended in a matter of days. At the time, Zhyliak, a psychologist in the western Ukrainian city of Kamianets-Podilskyi, was working at an education and rehabilitation... View Details

Keywords: Janelle Nanos; illustration by Daniel Bejar

16 Dec 2020
Blog Post

My HBS Student Loan Story: Ina Foalea (MBA 2018)

cash buffer made me more comfortable. I took out student loans in my first year and a smaller amount in my second year because I received the newly created Forward Fellowship that year. By my second year, I also had a better sense of my budget and how to manage my... View Details

18 Jan 2023
Blog Post

Career Planning and Development: Interview with Career Coach Wendi Zhang (MBA/MPP 2013)

advice for students looking for a career change? Career changes are relatively common and can lead to profound personal and professional growth. They also often come with anxiety and stress, and there are many resources at HBS to help... View Details

30 Jun 2014
Lessons from the Classroom

The Role of Emotions in Effective Negotiations

A Happier Ending In an "alternate ending" to the story, Kate apologizes for how the negotiation has gotten out of control, and asks if they can start over. She shares her own anxieties and frustrations about an important... View Details

Keywords: by Michael Blanding; Entertainment & Recreation; Sports

10 Aug 2016
Blog Post

3 Benefits of the Case Method

rewarding. I can easily recall the anxiety I felt early in my time at HBS when I took a contradictory viewpoint in Finance and had to explain it in front of 90+ intelligent and engaged classmates. As my MBA drew to a close, quickly... View Details

Publications