professional service firms - Publications - Faculty & Research

November 2012 (Revised July 2013)
Case

Gerry Pasciucco at AIG Financial Products

Gerry Pasciucco was appointed to lead American International Group's Financial Products (AIGFP) group after the government bailout of AIG in 2008 and charged with the task of shutting down the division while minimizing the government's losses. AIGFP's failed trades had... View Details

Keywords: Corporate Accountability; Ethics; Crisis Management; Financial Crisis; Management Teams; Business and Government Relations; Financial Services Industry; United States

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Business History - Faculty & Research

American chemical industries until the 1970s, when the two German firms diverged from their American counterparts in using public relations strategies not only to contain fallout from criticism, but also as opportunities for changes in... View Details

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Policies, Rules & Guidelines | About

Media Guidelines for Faculty and Staff We encourage faculty and staff to review the School's social media guidelines—as a form of best practice; for their personal safety and well-being; so as to be aware of (and to avoid where appropriate) the potential for confusion... View Details

February 2000 (Revised October 2000)
Case

Open Market, Inc.: The E-Commerce Wars

By: James I. Cash Jr., Janis Lee Gogan, Michael Haselkorn and Mani Subramani

Continues the story of Open Market, Inc., a company founded in 1994 to support electronic commerce on the Internet. Despite a very successful initial public offering, the firm had reached a growth plateau, and the management team was considering several strategic... View Details

Keywords: Entrepreneurship; Technological Innovation; Management; Growth and Development Strategy; Marketing Channels; Product Marketing; Product Development; Competitive Strategy; Corporate Strategy; Web Services Industry; Web Services Industry

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July 1999 (Revised January 2000)
Case

Yahoo!: Business on Internet Time

By: Jan W. Rivkin and Jay R. Girotto

In the wake of major competitive moves, CEO Tim Koogle and his senior team at Yahoo!, an Internet portal, must decide whether and how to adjust their strategy. Following deals between AOL and Netscape, Excite and @Home, Infoseek and Disney, and Snap and NBS, Yahoo!... View Details

Keywords: Competitive Strategy; Growth and Development Strategy; Business Strategy; Organizational Structure; Industry Structures; Internet and the Web; Risk Management; Technological Innovation; Business or Company Management; Web Services Industry; Web Services Industry

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OPM Renew

connections through cross-cohort collaboration. Details Broaden your global perspective and entrepreneurial leadership skills Learn how innovative global operators are changing buyer behavior and transforming bold ideas into new products and View Details

13 Mar 2007
First Look

First Look: March 13, 2007

projects conducted by clinical managers at the National Health Service in the United Kingdom. My findings suggest that social position is an important enabling condition for divergent organizational change, and is a determinant as well of... View Details

Keywords: Martha Lagace

Profile

Soltan Bryce

as the center of a community.” As a high school student, Soltan put in more than 1,000 hours of volunteer service with the local hospital, becoming, at age 16, one of the youngest EMTs certified in North Carolina. As a Morehead-Cain... View Details

28 Jan 2016
Blog Post

Why Get an MBA?

has done an admirable job seamlessly integrating this kind of content into the curriculum. I’m a firm believer that sessions like this today will pay great dividends in the future as my classmates and I navigate this growingly complex... View Details

18 Aug 2022
Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

employers’ past transgressions. Generational factors and burnout Leaders must realize that their workers are their greatest assets in their quest to achieve institutional goals. Instead of paying lip service to caring for employees or... View Details

Keywords: by Hise Gibson and MaShon Wilson

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Career Re-Entry & Flexible Work - Alumni

firm specializing in high-level accounting, legal, marketing and IT services on a special project or contract basis. On-Ramps On-Ramps is a recruiting and consulting firm... View Details

30 Mar 2003
Research & Ideas

The Future of IT Consulting

have been several. First, innovation in frameworks and methodologies along with trained professionals have provided value-added services uniquely available from the consulting firm. For example, the Boston... View Details

Keywords: by Sarah Jane Johnston; Consulting

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Technology & Innovation - Faculty & Research

Technology & Innovation Technology & Innovation December 2014 Article The Distinct Effects of Information Technology and Communication Technology on Firm Organization By: Nicholas Bloom, Luis Garicano, Raffaella Sadun and John Van Reenen... View Details

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Online Leadership and Management Courses | HBS Online

Negotiation Mastery Professor Michael Wheeler Master negotiation techniques to secure maximum value for yourself and your organization. 8 weeks, 4-5 hrs/week Pay by July 17 $1,850 Certificate New Transforming Customer Experiences Professor Ryan Buell Gain a systematic... View Details

24 Jul 2017
Blog Post

Transitioning to Product Management at HBS

Before coming to HBS, I worked as an investment associate at a growth equity firm in Boston. My role there gave me exposure to founders and various executives of growing businesses, and I was very much invigorated by the prospect of... View Details

06 Jun 2016
Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

Entrepreneurial Leader: Peer Assessment.” Both are being prepared for launch in summer 2016. The team included Applegate; Janet Kraus, entrepreneur-in-residence; and Tim Butler, Senior Fellow and Senior Advisor to Career and Professional... View Details

Keywords: by HBS Working Knowledge

28 Oct 2014
First Look

First Look: October 28

Designed around the course at Harvard Business School, Collis' new text takes the firm that operates across borders as a unit of analysis and the senior manager in a multinational as the typical decision maker. Illustrated with examples... View Details

Keywords: Carmen Nobel

25 Jun 2018
Research & Ideas

In America, Immigrants Really Do Get the Job Done

finding jobs in existing firms that are commensurate with their skills—either because of discrimination or because companies don’t know how to interpret their skill set. “Imagine I gave you a CV of somebody who had a bachelor’s degree... View Details

Keywords: by Michael Blanding; Service; Service; Service

18 Jun 2024
Research & Ideas

Central Banks Missed Inflation Red Flags. This Pricing Model Could Help.

model, which assume firms change prices at fixed intervals or with a constant probability. However, these frameworks are unable to keep up with the rapid increase in pricing decisions triggered by large shocks like the pandemic, says... View Details

Keywords: by Rachel Layne; Financial Services; Financial Services

November 2023 (Revised June 2025)
Case

Aviva plc: Examining Net Zero

By: Peter Tufano, Brian Trelstad and Matteo Gasparini

The board of Aviva Plc, one of the world’s largest insurers, must review its climate risk exposures and evaluate next steps. Risk experts at the firm have conducted a robust set of analyses prepared for its regulator, the Bank of England, simulating how various climate... View Details