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- All HBS Web
(2,664)
- People (1)
- News (542)
- Research (1,781)
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- Multimedia (6)
- Faculty Publications (749)
- Web
Launching Tech Ventures - Course Catalog
serve as an accelerant to more efficient and effective experiments. We explore six modules: 1. Ideation and Customer Value Proposition Experiments. What are the best methods to develop and test startup ideas... View Details
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
driven." No longer were these vague philosophies or vacuous words. Now we could improve customer satisfaction by managing orders better. Order cycle management also enabled executives to better understand the View Details
Keywords: by Sarah Jane Johnston
- Web
Business Solutions for the Poor (Global and Local) - Course Catalog
to 350 words) and one final course paper (600 to 750 words), No Exam Enrollment Limited to 45 students Overview Customers at higher levels of the socioeconomic pyramid are usually served by businesses who synchronize View Details
- 01 Mar 2015
- News
Case Study: The Speed of Light
in the country. QE Solar totaled almost $1 million in revenue in 2014—double what it made the previous year—and projects $2 million in revenue in 2015. The company has taken no money from outside investors. QE Solar has 20 clients, all of... View Details
- December 1997 (Revised May 1998)
- Case
CUC and HFS: Corporate Identity for a "Merger of Equals"
By: Stephen A. Greyser and Robert J. Crawford
In the wake of a major $20 billion market capitalization "merger of equals," two large consumer service firms must determine a new name for the new entity. Neither CUC nor HFS is well known among consumers. The CUC Services (e.g., shopping, travel, credit card... View Details
Keywords: Mergers and Acquisitions; Capital; Brands and Branding; Identity; Customization and Personalization; Value; Service Industry
Greyser, Stephen A., and Robert J. Crawford. CUC and HFS: Corporate Identity for a "Merger of Equals". Harvard Business School Case 598-028, December 1997. (Revised May 1998.)
- 01 Sep 2015
- News
Alumni and Faculty Books for September 2015
of Total Motivation by Neel Doshi and Lindsay McGregor (MBA 2013) (HarperBusiness) The authors show how to use cutting-edge psychology to unlock people’s innate desire to innovate, experiment, and adapt so as to produce higher sales, more... View Details
- 10 Jun 2002
- Research & Ideas
How to Look at Globalization Now
Case Study and a Model," you tackle this widely held belief. Is it borne out by reality? What surprised you about the experience of STAR TV in Asia? Ghemawat: It is widely believed that globally standardized product varieties are displacing locally View Details
Keywords: by Martha Lagace
- Profile
Rachel Silverstein
classical training in corporate finance could bring a lot of value – in structure and strategy – to a startup." Rachel's hunch was right, and she proceeded to work for two different startups in the food and beverage and vacation... View Details
- January 2021 (Revised May 2021)
- Case
Ocado Group: Ready for the Future
By: José B. Alvarez, Damien McLoughlin and Natalie Kindred
Keywords: Growth and Development; Innovation and Invention; Innovation and Management; Innovation Strategy; Innovation Leadership; Strategy; Disruption; Disruptive Innovation; Internet and the Web; Consumer Behavior; Crisis Management; Customer Value and Value Chain; Food and Beverage Industry; Retail Industry; Consumer Products Industry; Agriculture and Agribusiness Industry; Technology Industry; United Kingdom; United States; Europe
Alvarez, José B., Damien McLoughlin, and Natalie Kindred. "Ocado Group: Ready for the Future." Harvard Business School Case 521-061, January 2021. (Revised May 2021.)
- Person Page
Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
- 26 Apr 2022
- News
Leading on Climate Change
solving the world’s problems, not creating the world’s problems?” HBS Club of the GCC ThinkTank Drawing from his recent book, Polman said a net-positive company takes responsibility for its total impact on society, which extends... View Details
Keywords: Margie Kelley
- 27 Dec 2010
- Research & Ideas
HBS Faculty on 2010’s Biggest Business Developments
funds at the peak of the crisis), pension liabilities, and a wide range of other loans and liabilities. The total value of explicit loan guarantees is well over $10 trillion. In total, the estimated... View Details
Keywords: by Staff
- 09 Jan 2006
- Research & Ideas
What Really Drives Your Strategy?
process; all these other elements have an impact as well. Q: What role do customers play? Bower: In the ordinary course of events, when managers of business units make proposals for investments, they are almost always driven by... View Details
Keywords: by Martha Lagace
- 19 Sep 2006
- First Look
First Look: September 19, 2006
network tool, which closely matched the executives' view of their industry and firm, proved useful in making a significant decision for the company. In particular, value network analysis channeled attention to the composition of the View Details
Keywords: Sean Silverthorne
- 22 May 2007
- First Look
First Look: May 22, 2007
chapter as one of the great marketing companies, in league with Kraft Food or Coca-Cola. The job of the next CEO would be to unlock the enterprise value of the company in the face of continuing customer... View Details
Keywords: Martha Lagace
- 28 Jan 2002
- Research & Ideas
Read All About It! Newspapers Lose Web War
different markets with different customers and employ different business models than those traditionally successful in the established organization, they are typically undervalued by that organization. Managers refuse to provide the... View Details
- 16 Jul 2018
- Blog Post
3 Key Take-a-Ways From My Summer at Zalando
approach that the taskforce took to deal with the challenge, as diversity discussions can easily become very subjective and opinion-based. 2. Customer Care (CuCa) Experience Training One of Zalando’s core View Details
Keywords: Consumer Products / Retail
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
“service trifecta” comprising: (1) extraordinary results and a high-quality experience for employees and customers alike, (2) high value (not necessarily low prices) to customers, and (3) relatively high... View Details
- 01 Sep 2016
- News
Case Study: Alumni Advice for a Health Care Startup
might make the employer wonder whether your product(s) will in fact do a better job. —Teg Rood (MBA 1976) I would recommend building some detailed customer use cases to solidify your value proposition. If... View Details
- 23 Oct 2007
- First Look
First Look: October 23, 2007
the process that generates the entire distribution. In particular, they need to keep in mind the following 3 measures of inventive success: shots on goal (the total number of inventions a company generates), average score (the mean View Details
Keywords: Sean Silverthorne