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  • All HBS Web  (2,297)
    • People  (4)
    • News  (642)
    • Research  (1,372)
    • Events  (8)
    • Multimedia  (3)
  • Faculty Publications  (608)
← Page 79 of 2,297 Results →
  • 18 Oct 2016
  • News

Leading the Way for Women Entrepreneurs

and Lisa Falzone, cofounder and CEO of Revel Systems on a panel discussion entitled “Entrepreneurship: Gender, Adversity and Success” at the Forbes Under 30 Summit in Boston on Monday. Hyman recalled that her foray into seeking venture... View Details
Keywords: Jennifer Myers; Birchbox; Rent the Runway; Hello Alfred; Retail Trade; Finance
  • 29 Sep 2015
  • First Look

September 29, 2015

traces the evolution of the Internet from government ownership to privatization to the commercial Internet we know today. This is a story of innovation from the edges. Greenstein shows how mainstream service providers that had... View Details
Keywords: Sean Silverthorne
  • 01 Feb 1999
  • News

Q&A: Camille Tang Yeh of the Asia-Pacific Research Office

[see sidebar] further reflects the wide range of issues covered by our faculty. What can we learn from this region? The Asia Pacific, where 2,000 languages are spoken, is home to 60 percent of the world's population. The region's diverse economic, cultural, legal, and... View Details
Keywords: Educational Support Services; Educational Support Services
  • 01 Mar 2011
  • News

Noted & Quoted

“To use economic terms, there are diminishing marginal returns to data-dumping in your answers.” — HBS professor emeritus John Kotter, author of Buy-In: Saving Your Good Idea from Getting Shot Down, on avoiding overuse of facts and figures. (Harvard Business Review... View Details
Keywords: Educational Services; Educational Services
  • 10 Jul 2000
  • Research & Ideas

Cable TV: From Community Antennas to Wired Cities

John Walson launched the first commercial cable television system in Mahanoy City, Pennsylvania, an Appalachian town eighty-six miles from Philadelphia. 1,2 Walson worked as a lineman for Pennsylvania Power & Light and also owned a... View Details
Keywords: by Thomas R. Eisenmann; Media & Broadcasting; Consumer Products; Entertainment & Recreation
  • 01 Mar 2010
  • News

Rx for Too Big to Fail

shatter every firm that might conceivably pose a systemic threat in a crisis. Large financial institutions create a danger, to be sure, but many also deliver valuable services. And even if we wished to take all of them apart, it’s... View Details
Keywords: David Moss; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • Fast Answer

Transforming Health Care Delivery

style="line-height: 20px;"> Tracks global venture capital, angel investment, private equity, M&A, and IPO activity related to private companies. Industry and Market Research   Market reports on healthcare products and services... View Details
  • 01 Jul 2008
  • First Look

First Look: July 1, 2008

balancing profit, growth and control. Difficulties encountered in the business are due to management's attempts to design and use formal control systems to achieve profit and performance goals. Purchase this case:... View Details
Keywords: Martha Lagace
  • 16 Jul 2013
  • News

Embracing Chaos

someone else has run away with the whole market." Venkatesan points to Apple, which waited for better distribution systems in India before it established its presence. "But Samsung didn't wait, and has the whole market now." The book, he... View Details
Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • December 2000 (Revised February 2007)
  • Case

Achieving Customer Satisfaction at Pizza Hut (A)

By: V.G. Narayanan and Preeti Choudhary
Describes how Pizza Hut measures and monitors customer satisfaction, customer complaints, and the quality of its retail locations. View Details
Keywords: Customer Satisfaction; Management Analysis, Tools, and Techniques; Management Systems; Risk Management; Franchise Ownership; Performance Evaluation; Problems and Challenges; Quality; Service Industry; Service Industry
Citation
Educators
Related
Narayanan, V.G., and Preeti Choudhary. "Achieving Customer Satisfaction at Pizza Hut (A)." Harvard Business School Case 101-006, December 2000. (Revised February 2007.)
  • 08 Dec 2015
  • First Look

December 8, 2015

the impact of multinationals, the growth of business groups, and the conflicted relations between business and government. The book represents a unique comparative study of the complex and non-linear impact of globalization and the evolution of business View Details
Keywords: Sean Silverthorne
  • 08 Oct 2013
  • First Look

First Look: October 8

achieving the best outcomes at the lowest cost. We must move away from a supply-driven health care system organized around what physicians do and toward a patient-centered system organized around what... View Details
Keywords: Sean Silverthorne
  • 01 Jun 2010
  • News

Cardiac Kid

has more than 1,000 workers and expects revenues of about $280 million this year. “The company was founded basically to prevent heart attacks,” Huennekens told the San Diego Union-Tribune (January 25, 2010). To that end, Volcano makes View Details
Keywords: medical devices; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services
  • 01 Jun 2001
  • News

Teaching for the Ages: the MBA Classroom in the 21st Century

different could things be?” It’s only been thirteen years since I graduated from HBS, and we in the Class of 1988 were remarkably forward-thinking about technology. Ours was the first class to have a subject called Management Information View Details
Keywords: Educational Services; Educational Services
  • 01 Dec 2007
  • News

How Business Schools Lost Their Way

wrongdoers were just a disparate collection of lone bad actors on the corporate stage. End of story. Alternatively, the scandals reflected something systemic and pervasive in American business culture, with the trail winding its way back... View Details
Keywords: Roger Thompson; Abraham Zaleznik; Educational Services; Educational Services
  • 12 Oct 1999
  • Research & Ideas

Porter’s Perspective: Competing in the Global Economy

interconnected companies, specialized suppliers, service providers, firms in related industries, and associated institutions in particular fields that compete but also cooperate") in your 1990 book The Competitive Advantage of... View Details
Keywords: Re: Michael E. Porter
  • 07 Jan 2025
  • Blog Post

Revolutionizing Wellness: Kate Twist (MBA 2008) Shapes the Future of Consumer Health Brands

consumers and create a modern digital experience. I saw how the next generation of powerhouse brands are being built around consumer healthcare, and I saw a need for the delivery of healthcare services to evolve to fit into our lives in a... View Details
  • March 2007
  • Teaching Note

Understanding Customer Profitability at Charles Schwab (TN)

By: Francisco de Asis Martinez-Jerez
Teaching note to 106002. View Details
Keywords: Customers; Profit; Organizational Change and Adaptation; Organizational Culture; Decision Making; Cost; System; Transformation; Budgets and Budgeting; Performance Evaluation; Financial Services Industry; Financial Services Industry
Citation
Purchase
Related
Martinez-Jerez, Francisco de Asis. "Understanding Customer Profitability at Charles Schwab (TN)." Harvard Business School Teaching Note 107-065, March 2007.
  • 01 Jun 2008
  • News

Where Are They Now?

systems from Purdue. He joined the HBS faculty in 1976 and helped build the School’s curriculum in the nascent area of computer-based technology. With a few savvy, prescient students, he launched the Computer Industry and Technology Club... View Details
Keywords: Mary Ellen Gardner; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Jul 2002
  • Research & Ideas

What it Takes to Lead Through Turmoil

and experiments throughout the company, pursuing systemic and lifestyle shifts that remake the fabric of the firm. Ideas for change and experimentation do not descend from the top down, but rather emerge from all levels of the company and... View Details
Keywords: by Sean Silverthorne
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