System Outsourced Services - Publications - Faculty & Research

01 Dec 2011
News

Reimagining the MBA

entrepreneurial. And they are less hierarchical, with flatter management structures. Service and knowledge industries have overtaken traditional manufacturing businesses as the engines of growth in the West, while China and other... View Details

Keywords: Roger Thompson; FIELD program; Educational Services; Educational Services

23 Jan 2020
News

Bringing Education Back Home

preK-12 to bachelor’s and master’s degree programs. In 2019, the system had 1,250 students, with 370 students at the university level. Since its inception, the university has graduated 408 alumni; 292 completed a bachelor’s degree and 116... View Details

Keywords: Educational Services

April 2025 (Revised April 2025)
Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane

This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details

Citation

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01 Dec 2008
News

Business at the Summit

Sunday evening in a Baker Lawn “pavilion” erected for the summit’s general sessions. Nearly everyone failed to understand how much the global financial system had changed in recent years, and how fragile it had become because of... View Details

Keywords: leadership; alumni events; Centennial; Educational Services; Educational Services; Educational Services; Educational Services

11 Nov 2021
Blog Post

ZONE DEFENSE: These self-driving, AI-powered drones do recon so soldiers don’t have to

telling him. Ryan Tseng had already started two successful companies, and where Brandon saw a business opportunity in building AI software to operate unmanned systems for the military, Ryan saw a behemoth defense industry with high... View Details

18 Jul 2017
First Look

First Look at New Research and Ideas, July 18, 2017

suppliers that adopt legalization structures (operationalized as management system standards) and worker participation structures (unions) and find that the combination of these structures amplifies improvement. We find less improvement... View Details

Keywords: Sean Silverthorne

01 Mar 2006
News

HBS Reverses Policy On Grade Disclosure

transition back to our original policy can be managed — with careful consideration of the implementation issues many of you have raised — to minimize any such adverse effects.” HBS allowed students to disclose their grades until 1998, when concern about the two-cohort... View Details

Keywords: grades; Educational Services; Educational Services

05 Jan 2022
News

Untapped Potential

technologies and providing services that are designed to improve water management worldwide. Already, the fund has invested more than $9 million in 12 companies that address such pressing problems as flood tracking, water waste and reuse,... View Details

Web

Blog | Social Enterprise | Harvard Business School

Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services Public Sector Public-Private... View Details

06 Feb 2006
Research & Ideas

The Trouble Behind Livedoor

receive the new share for several months, at which point he can sell it. This system is the result of ownership being tracked on paper rather than electronically—it takes time to print out new share certificates. Because investors do not... View Details

Keywords: by Sean Silverthorne; Financial Services; Financial Services

06 Jan 2003
Research & Ideas

Why Expensing Options Doesn’t Solve the Problem

transactions that were favorable to the SPE but not to Enron. The furor over expensing is, if anything, a sideshow distracting us from deeper flaws in accounting standards, compensation philosophy, and professional standards in the financial View Details

Keywords: by William Sahlman

17 Feb 2003
Research & Ideas

Rating Fund Managers by the Company They Keep

Many tools for rating the performance of mutual funds and their managers rely heavily on past performance. But what about the future? Now comes a system devised by Randolph B. Cohen and Joshua D. Coval of Harvard Business School, and... View Details

Keywords: by Ann Cullen

01 Feb 2002
News

Design Fair

of Pinball, pictured at far right. The team, in collaboration with the Design Continuum and the MIT Media Lab, created a system for fashion retail stores that utilizes weight-sensitive floor tiles in order to know where shoppers are... View Details

Keywords: MIT Media Lab; Educational Services; Educational Services

01 Jun 2014
News

Roads to Recovery

Antiquated Passenger Rail While the US freight rail system is among the best in the world, passenger service ranks 17th globally in annual passenger-miles of service. A 2013 commuter train crash in... View Details

Keywords: Garry Emmons; Transportation; Heavy and Civil Engineering Construction; Construction; Administration of Housing Programs, Urban Planning, and Community Development; Government

01 Jun 2007
News

Faculty Books

show why these disputes developed, how investments and disputes have changed, and why firms responded differently to crises. They describe how firms, developing countries, and multilateral development organizations can build a conflict-management View Details

Keywords: Educational Services; Educational Services

04 Jun 2013
First Look

First Look: June 4

his latest collection available to the broader entrepreneur community. Divided into 13 areas of focus, the book's contributors explore the metrics you need to run your startup, discuss lean prototyping techniques for hardware, identify costly View Details

Keywords: Sean Silverthorne

07 Aug 2009
What Do You Think?

Why Can’t Americans Get Health Care Right?

above are numerous in a channel that includes, in your comments, food and tobacco producers of unhealthy products (Christy Hitchens, Tom Dolembo); lifestyle equipment and service providers; developers and manufacturers of high-cost... View Details

Keywords: by Jim Heskett; Health

01 Apr 2002
News

Insights into Business in Islamic World

Bridging differences in political and economic systems has always been one of the challenges of international business. Where religious beliefs influence those systems heavily, as is increasingly the case in... View Details

Keywords: Islam; Educational Services; Educational Services

01 Mar 2006
News

One-on-One with Dr. Margaret Chan

in losses suffered mostly by poor farmers in developing countries. They have made a huge sacrifice. However, culling as a protective measure occurs unevenly across countries. Does a market-based system adequately respond to the need for... View Details

Keywords: Garry Emmons; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services

01 Jan 2005
News

Nancy M. Barry, MBA 1975

communities." Today, the WWB network provides financial services in more than forty countries in Africa, Asia, the Caribbean, Europe, Latin America, and the Middle East. At the same time, this global organization helps microfinance... View Details

Publications