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Show Results For
- All HBS Web
(2,549)
- News (510)
- Research (1,747)
- Events (11)
- Multimedia (2)
- Faculty Publications (807)
- 01 Jun 1997
- News
New Releases
demand, and on pleasing the best customers - can ultimately weaken a strong firm. In The Innovator's Dilemma, Christensen shows how significant breakthroughs in products and services are often initially rejected by mainstream View Details
- 06 Dec 2017
- News
Puzzle Master
towards digital experiences that enhance customer engagement. In an interview with Black Enterprise, Williams-Sonoma Vice President and Head of Strategy & Business Anddria Clack-Rogers Varnado (MBA 2014) said, “Technology has always been... View Details
- 06 Mar 2007
- First Look
First Look: March 6, 2007
Misconduct: The Effect of Gradual Degradation on the Failure to Notice Others' Unethical Behavior Authors:Francesca Gino and Max H. Bazerman Abstract Four laboratory studies show that people are more likely to accept others' unethical... View Details
Keywords: Martha Lagace
- 05 Apr 2017
- Research & Ideas
For Women Especially, It Pays to Know What Car Repairs Should Cost
we would see people with no information get really exploited,” says Israeli, “but it turned out that shop reps interpret lack of price knowledge differently for men and for women. When men said they have no idea about prices, repair shops seem to have interpreted that... View Details
- Fast Answer
Supply chain relationships
Bloomberg, Capital IQ and FactSet report current and recent supply chain relationships (customers, suppliers, and strategic partners). Bloomberg - To display the suppliers and customers of a... View Details
- 01 Sep 2013
- News
Passion & Purpose
who aspire to have an impact on business and society. Joanna M. Jacobson, MBA 1987 Cofounder and Managing Partner, Strategic Grant Partners Boston, Massachusetts Joanna M. Jacobson “A fulfilling career doesn't always follow a straight... View Details
- 01 Feb 1997
- News
Leading the Way In Negotiation and Decision Making
sustainable deals can be applied to international and financial transactions. Also crossing unit lines is Professor Richard E. Walton who contributes expertise in strategic negotiation to the examination of economic and social contracts... View Details
Keywords: Judith A. Ross
- 25 Sep 2018
- First Look
New Research and Ideas, September 25, 2018
recall leads to a one-month reduction in time to major innovation. Our results suggest that product failures influence subsequent innovation but that their impact is dependent upon recall source, proximity, and severity. The strategic and... View Details
Keywords: Dina Gerdeman
- 01 Jun 2006
- News
Jay Light Named New HBS Dean
collaboration within Harvard, and ensuring that the School’s educational programs remain challenging and engaging. Light served as senior associate dean, director of Planning and Development (1998–2005), overseeing the School’s strategic... View Details
- Web
Online Digital Marketing Strategy Course | HBS Online
strategies that effectively reach, convert, and retain customers in a dynamic online environment. 7 weeks 6-7 hours per week 6 modules Self-Paced with regular deadlines This course earns you a Certificate of Completion from HBS Online.... View Details
- Web
Credential of Digital Innovation and Strategy | HBS Online
Digital Innovation and Strategy? Email our program advising team at digitalcredential@hbs.edu. New Credential of Digital Innovation and Strategy $6,500 Next session starts November 12th Apply Build the skill set and strategic acumen to... View Details
- 28 May 2019
- News
Leading Questions
successful.” The assessment trend is also driven by companies that are eager for what Schlatka calls “people data.” Businesses that have long relied on customer numbers and financial reports to make important decisions have recognized... View Details
Keywords: April White
- Fast Answer
Black Business Leaders and Entrepreneurship
href="http://id.lib.harvard.edu/aleph/013985181/catalog" target="_self">Racial and Ethnic Diversity: Asians, Blacks, Native Americans, and Whites (book) Nielsen reports on the African American Consumer (search using keywords African American or Black)... View Details
- 19 May 2020
- Research & Ideas
Why Privacy Protection Notices Turn Off Shoppers
safe.” If companies do provide a notice, however, they must abide by it. For that reason, companies often make them as broad and sweeping as possible—perhaps triggering customers to worry about what the company might do with their data.... View Details
- 01 Mar 2003
- News
“Culture Is Everything”
transforming IBM, talked about the key strategic decisions he made when he took the helm of the struggling company in 1993. Initially reluctant to take the top post, Gerstner, an outsider, determined that it was important to keep the... View Details
- Student-Profile
Anil Doshi
change decision-making given the propagation of customer and market data? How do individuals value their personal information and their privacy? What business models are best for the provision of information goods? Ultimately, I decided... View Details
- 01 Sep 2012
- News
Hierarchy's Last Stand
meeting with critics. One CEO of the new, humbler variety published a dialogue with a customer who questioned high prices in the company newsletter, replete with pointed attacks, some of which he admitted he couldn’t answer well. Status... View Details
- 03 Mar 2009
- First Look
First Look: March 3, 2009
and complementary effects across channels to provide sales forecasting, promotion planning, and customer relationship management guidance to multichannel managers. We investigate three contingencies in a sales analysis of a leading U.S.... View Details
Keywords: Martha Lagace
- 22 Jun 2021
- Research & Ideas
The COVID-19 Mutiny: When Teams Leave and Take Their Clients
compete” and engaging in competitive actions (refer to I Hereby Resign for helpful guidance). Policy is culture. The only aspects of corporate culture that will survive extended remote work are those embedded in policy and practice. Implicit rules of View Details
- 01 Jun 2013
- News
School of Hard Knocks
engagement were more than three times as profitable as firms with average engagement. Fostering a diverse culture is the right thing for a firm to do; it can also lead to a stronger bottom line, especially in today's world where virtually every company serves a diverse... View Details