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  • 26 Jun 2012
  • First Look

First Look: June 26

by a public health organization are randomly allocated to four groups. Agents in the control group receive a standard volunteer contract often offered for this type of task, whereas agents in the three... View Details
Keywords: Sean Silverthorne
  • 23 Jun 2015
  • First Look

First Look: June 23, 2015

  Publications Forthcoming National Bureau of Economic Research Innovation Policy and the Economy, Volume 16 By: Lerner, Josh, and Scott Stern Abstract—No abstract available. Publisher's link: http://papers.nber.org/books/lern15-1 2015... View Details
Keywords: Sean Silverthorne
  • 08 Sep 2015
  • First Look

September 8, 2015

Galinsky Abstract—At some point, every company makes a mistake that requires an apology—to an individual; a group of customers, employees, or business partners; or the public at large. And more often than not, companies and their leaders... View Details
Keywords: Carmen Nobel
  • 25 Sep 2007
  • First Look

First Look: September 25, 2007

the public equity markets for their own funds, and whether they should do the same. They are also pondering how to monetize their own stake in the firm, and whether taking the firm itself public may be a... View Details
Keywords: Martha Lagace
  • 12 Apr 2010
  • Research & Ideas

One Report: Better Strategy through Integrated Reporting

lecturer at HBS specializing in corporate reporting, and Krzus, a public policy and external affairs partner with Grant Thornton LLP. They recently authored One Report: Integrated Reporting for a Sustainable Strategy. "This new path isn't... View Details
Keywords: by Martha Lagace
  • 05 May 2009
  • First Look

First Look: May 5, 2009

teammates monthly on a single item measuring creative contributions to the project. The convergent validity of the ratings was supported because there was consistency among other ratings of the same targets and among different types of... View Details
Keywords: Martha Lagace
  • 24 Jun 2014
  • First Look

First Look: June 24

malaria-"at no profit"-for public health systems. What had begun as an exemplary act of corporate responsibility had succeeded beyond any expectations. In 2012, for the second year in a row,... View Details
Keywords: Sean Silverthorne
  • 01 Feb 2022
  • What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

(iStockphoto/Mladen Zivkovic) Several years ago, my spouse and I turned to concierge medicine. We no longer wanted to deal with a US health care system that often provides basically anonymous, production line diagnosis and treatment... View Details
Keywords: by James Heskett
  • 10 Dec 2013
  • First Look

First Look: December 10

  Publications August 2013 Strategic Management Journal Location Choices under Strategic Interactions By: Alcácer, Juan, Minyuan Zhao, and Cristian Dezso Abstract—The literature on location choices has mostly emphasized the impact of... View Details
Keywords: Sean Silverthorne
  • 16 Jul 2013
  • First Look

First Look: July 16

  Publications 2013 pub The Network Secrets of Great Change Agents By: Battilana, Julie, and Tiziana Casciaro Abstract—Change is hard, especially in a large organization. Yet some leaders succeed-often spectacularly-at transforming their... View Details
Keywords: Anna Secino
  • 09 Sep 2014
  • First Look

First Look: September 9

  Publications September 2014 Cambridge University Press Consumer Lending in France and America: Credit and Welfare By: Trumbull, Gunnar Abstract—Why did America embrace consumer credit over the course of the twentieth century, when most... View Details
Keywords: Sean Silverthorne
  • 03 Apr 2007
  • First Look

First Look: April 3, 2007

Middle East: Measuring Sales Force Effectiveness Harvard Business School Case 106-063 Nutricia's Middle East and African region is transitioning from a trading to a customer focus. CEO Ernest Vandenbussche must decide how to market infant... View Details
Keywords: Martha Lagace
  • 04 Mar 2002
  • Research & Ideas

Don’t Lose Money With Customers

managing customer relationships in the business-to-business environment into four distinct phases: defining and building a portfolio of customers the firm wants to serve, crafting and implementing relationship-management strategies, monitoring the status and View Details
Keywords: by Peter K. Jacobs
  • 22 Feb 2011
  • Research & Ideas

Most Popular Articles, Papers of the Decade

disbelieving music industry with their findings that illegal music downloads don't hurt CD sales. Oberholzer discusses what the industry should do next. A Balanced Scorecard Approach to Measure Customer Profitability Published: August 8,... View Details
Keywords: by Sean Silverthorne
  • 13 Mar 2007
  • First Look

First Look: March 13, 2007

projects conducted by clinical managers at the National Health Service in the United Kingdom. My findings suggest that social position is an important enabling condition for divergent organizational change, and is a determinant as well of... View Details
Keywords: Martha Lagace
  • 17 Aug 2010
  • First Look

First Look: August 17

generalizability of the implicit voice theories identified in Study 1. Studies 3 and 4 develop and test survey measures for five implicit voice theories, using additional samples comprised of more than 300 adults. The analyses establish... View Details
Keywords: Martha Lagace
  • 22 Jun 2009
  • Research & Ideas

“Too Big To Fail”: Reining In Large Financial Firms

Council of Life Insurers, and the Securities Industry and Financial Markets Association. The problem is, no one yet has shown how to measure systemic risk. "There are a number of people trying to develop the metrics right now," says Moss.... View Details
Keywords: by Roger Thompson; Banking; Financial Services
  • 28 Apr 2011
  • Op-Ed

While Waiting for Japan’s Recovery, Let’s Enhance Supplier Competitiveness at Home

take actions that demonstrate to the public how they can contribute to a better economy that creates jobs for today and innovation for tomorrow. Because the concept does not require every company to do the same thing, and in fact simply... View Details
Keywords: by Rosabeth Moss Kanter
  • 05 Nov 2013
  • First Look

First Look: November 5

Publications August 2013 John Wiley & Sons International Strategy and Competition By: Collis, David Abstract—This book is designed for every student who will be involved in managing and advising companies that compete internationally... View Details
Keywords: Sean Silverthorne
  • 06 Nov 2006
  • Research & Ideas

How South Africa Challenges Our Thinking on FDI

the potential retaliatory measures of the stalwarts of the industry. And with their cash from shedding the non-core assets, South African firms had begun themselves to look for new opportunities. Q: How is it to do business in South... View Details
Keywords: by Martha Lagace

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