Professional Service Firms - Publications - Faculty & Research

February 2011
Supplement

Carbon Trading Simulation: Black Cement Inc.

By: Peter A. Coles

This simulation presents students the opportunity to experience firsthand the economics of carbon markets and permit trading. Each student has private role information about a company he or she manages. The student must make decisions about pollution-reducing... View Details

Keywords: Market Design; Pollutants; Investment; Price; Profit; Agreements and Arrangements; Decisions; Service Industry; Service Industry

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14 Aug 2012
First Look

First Look: August 14

performance. Download the paper: http://www.hbs.edu/research/pdf/13-011.pdf Cases & Course MaterialsBuro Happold (Abridged) Robert G. Eccles and Ryan JohnsonHarvard Business School Case 412-123 In 1996, Ted Happold, the founder of the engineering View Details

Keywords: Sean Silverthorne

June 2024
Case

Tremblant Capital: Launching an Active ETF

By: Robin Greenwood, Luis M. Viceira and Robert Ialenti

The case highlights deliberations led by Brett Barakett, CEO and chief investment officer of Tremblant Capital, just months prior to launching an actively managed ETF, Tremblant Global (TOGA). However, his team continued to have reservations around the launch. On the... View Details

Keywords: Asset Management; Investment Funds; Product Launch; Risk and Uncertainty; Financial Services Industry

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April 2001 (Revised November 2001)
Case

AvantGo

By: Alan D. MacCormack and Kerry Herman

Richard Owen, CEO of AvantGo, is preparing for a meeting in which he will set the human resource policy for the firm going forward. It has been three months since the company's IPO, and given the tremendous cramp in hiring over the six months prior to the IPO, he knows... View Details

Keywords: Initial Public Offering; Management Teams; Selection and Staffing; Retention; Growth and Development Strategy; Performance Evaluation; Information Technology; Decisions; Service Industry; Service Industry; United States

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February 2000 (Revised October 2000)
Case

Open Market, Inc.: The E-Commerce Wars

By: James I. Cash Jr., Janis Lee Gogan, Michael Haselkorn and Mani Subramani

Continues the story of Open Market, Inc., a company founded in 1994 to support electronic commerce on the Internet. Despite a very successful initial public offering, the firm had reached a growth plateau, and the management team was considering several strategic... View Details

Keywords: Entrepreneurship; Technological Innovation; Management; Growth and Development Strategy; Marketing Channels; Product Marketing; Product Development; Competitive Strategy; Corporate Strategy; Web Services Industry; Web Services Industry

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July 1999 (Revised January 2000)
Case

Yahoo!: Business on Internet Time

By: Jan W. Rivkin and Jay R. Girotto

In the wake of major competitive moves, CEO Tim Koogle and his senior team at Yahoo!, an Internet portal, must decide whether and how to adjust their strategy. Following deals between AOL and Netscape, Excite and @Home, Infoseek and Disney, and Snap and NBS, Yahoo!... View Details

Keywords: Competitive Strategy; Growth and Development Strategy; Business Strategy; Organizational Structure; Industry Structures; Internet and the Web; Risk Management; Technological Innovation; Business or Company Management; Web Services Industry; Web Services Industry

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16 Feb 2023
HBS Case

ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?

The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could... View Details

Keywords: by Lane Lambert; Financial Services

Web

Executive Education | Social Enterprise | Harvard Business School

Nonprofit Performance and Innovation - Virtual Rod Santiago Central Executive Officer | Archway Community Services "I got to be a part of an incredible cohort of people from all over the world." Driving Nonprofit Performance and... View Details

09 Feb 2016
First Look

February 9, 2016

entrepreneurship in organizational sectors. Prior research suggests that firm foundings are driven by collective patterns of activity—that is, by patterns of prior foundings—including support from related markets as well as institutional... View Details

Keywords: Sean Silverthorne

01 Mar 2024
News

In Harmony

the Seoul offices of MBK Partners, Kim contemplates shelves of Lucite trophies commemorating some of the many successful deals of the private equity firm he cofounded in 2005. Others stretch back to his days as president of Carlyle Asia... View Details

Keywords: Julia Hanna; photographs by Jun Michael Park; private equity; fiction; financial crisis; leadership; Korea

07 Mar 2007
Research & Ideas

How Do You Value a “Free” Customer?

customer. These models completely ignore the interaction among customers. Consider a firm such as eBay that has two sets of customers—buyers and sellers. EBay generates almost all its profits from sellers through commissions and listing... View Details

Keywords: by Sarah Jane Gilbert; Web Services

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Human Behavior & Decision-Making - Faculty & Research

2025 | Article | Health Services Research Objectives: To examine heterogeneity in physician batch ordering practices and measure the impact of a physician's tendency to batch order imaging tests on patient outcomes and resource... View Details

13 Mar 2007
First Look

First Look: March 13, 2007

projects conducted by clinical managers at the National Health Service in the United Kingdom. My findings suggest that social position is an important enabling condition for divergent organizational change, and is a determinant as well of... View Details

Keywords: Martha Lagace

25 Jun 2018
Research & Ideas

In America, Immigrants Really Do Get the Job Done

finding jobs in existing firms that are commensurate with their skills—either because of discrimination or because companies don’t know how to interpret their skill set. “Imagine I gave you a CV of somebody who had a bachelor’s degree... View Details

Keywords: by Michael Blanding; Service; Service; Service

05 Dec 2022
Research & Ideas

5 Companies Where Employees Move Up the Ladder Fast

of.” The index ranks the 50 best companies along several dimensions, including promoting from within, career stability, and providing early experiences that allow employees to get better jobs with future employers. The top three firms... View Details

Keywords: by Pamela Reynolds

Profile

Joy Chen

which I could learn from the best and potentially have more independent agency as a young person.” Exploring opportunities, seeking inspiration Joy’s business career took her from nonprofits to financial services (Fidelity Investments),... View Details

27 Jan 2020
Research & Ideas

Hard Work Isn't Enough: How to Find Your Edge

isn’t necessarily about being charming, entertaining, or charismatic. It’s about entering high-stakes situations with ideas for wowing others with the unexpected. Years ago, Huang’s colleague at an engineering firm did just that when she... View Details

Keywords: by Dina Gerdeman

18 Jun 2024
Research & Ideas

Central Banks Missed Inflation Red Flags. This Pricing Model Could Help.

model, which assume firms change prices at fixed intervals or with a constant probability. However, these frameworks are unable to keep up with the rapid increase in pricing decisions triggered by large shocks like the pandemic, says... View Details

Keywords: by Rachel Layne; Financial Services; Financial Services

22 Nov 2010
Research & Ideas

Seven Strategy Questions: A Simple Approach for Better Execution

the desired direction of the business. Strategic boundaries can also protect you from the types of errant actions that destroyed Enron and brought financial service firms such as Fannie Mae and Lehman... View Details

Keywords: by Robert Simons

February 2022
Case

NFX Capital and Moov Technologies

By: Scott Duke Kominers and Nicole Tempest Keller

In July 2019, James Currier, a general partner at San Francisco-based NFX Ventures, was considering a seed stage investment of $1.5 million in Moov Technologies, a B2B marketplace for used industrial equipment. NFX was a venture capital firm focused on seed-stage... View Details