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  • All HBS Web  (2,243)
    • People  (4)
    • News  (264)
    • Research  (1,722)
    • Events  (9)
    • Multimedia  (7)
  • Faculty Publications  (921)
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  • 29 Jun 2009
  • Sharpening Your Skills

Sharpening Your Skills: Leading Change

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered: How do I build my business in this environment? What should leaders... View Details
Keywords: by Staff
  • 24 Oct 2017
  • First Look

First Look at New Research and Ideas, October 24, 2017

Management Journal Discordant vs. Harmonious Selves: The Effects of Identity Conflict and Enhancement on Sales Performance in Employee-Customer Interactions By: Ramarajan, Lakshmi, Nancy Rothbard, and Steffanie Wilk Abstract—Across... View Details
Keywords: Sean Silverthorne
  • 29 Dec 2019
  • Research & Ideas

Read Our Most Popular Research Stories of 2019

experimentation will improve performance over time. However, the benefits of experimentation vary. Managerial Quality and Productivity Dynamics Which managerial skills, traits, and practices matter most for... View Details
Keywords: by Sean Silverthorne
  • 07 Oct 2021
  • News

Bringing Light to the Fight

own businesses and is now director of the Auckland International Airport and chair of Spark, New Zealand’s largest telecommunications and digital services company. “Measuring performance in charity is as important as in a commercial... View Details
  • November 2022
  • Supplement

Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia (B)

By: Jorge Tamayo, Jenyfeer Martinez Buitrago and Mariana Cal
In 2020, Francisco Staton, president of Arcos Dorados’ Caribbean Division, and Héctor Orozco, Managing Director of Arcos Dorados Colombia, were looking into Arcos Dorados’ options to consolidate its food delivery service in Colombia. This time the matter at hand hinged... View Details
Keywords: Transformation; Decision Making; Decision Choices and Conditions; Global Strategy; Technological Innovation; Growth and Development Strategy; Agreements and Arrangements; Negotiation Tactics; Logistics; Service Delivery; Organizational Culture; Performance Improvement; Partners and Partnerships; Strategy; Food and Beverage Industry; Latin America; South America; Colombia
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Tamayo, Jorge, Jenyfeer Martinez Buitrago, and Mariana Cal. "Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia (B)." Harvard Business School Supplement 723-396, November 2022.
  • 01 Jun 1998
  • News

Diversity and Community

that IBM needs to make adjustments to improve its business performance relative to the DNG's constituent group. For example, a DNG of IBM employees with disabilities, aware that IBM possessed certain... View Details
Keywords: Garry Emmons
  • 01 Mar 2008
  • News

Lessons from Private Equity

firms are the management arsenals of many public companies — strategic due diligence, blueprints for action, tying compensation to performance — but they are not applied with sufficient consistency, rigor, or thoroughness. In short, what... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services; Securities, Commodities, and Other Financial Investments; Finance; Management
  • 01 Jun 2005
  • News

Transforming the IRS

traditional services on the telephones and in local offices, and offered new electronic services for filing, paying, and information. Why did you change the way the IRS measures employee performance? Performance measures have an enormous... View Details
Keywords: Ann Cullen; IRS; Many Unhappy Returns; reform; Executive, Legislative, and Other General Government Support; Government
  • Career Coach

Kevin Dolan

large-scale performance improvement and as a manager and engineer. While at McKinsey, Kevin served clients across logistics, travel, retail, consumer, health care, and industrial sectors, and built on his... View Details
  • 01 Dec 2002
  • News

Bad Times for Business

Rosabeth, you mentioned the structure and design of the organization as possibly contributing to the current problems. What improvements can be made? Kanter: We need more external information — both financial and nonfinancial — about the... View Details
Keywords: Garry Emmons
  • 19 Jul 2016
  • First Look

July 19, 2016

proposals on material versus immaterial issues affect firms’ subsequent ESG performance and market valuation. We find that 58% of the shareholder proposals in our sample are filed on immaterial issues. We document that filing shareholder... View Details
Keywords: Sean Silverthorne
  • Web

VBHCD Initiative - Institute For Strategy And Competitiveness

outcomes in order to idenify opportunities for value improvement and develop reimbursement models aligned with high value care delivery. Read more about Value-Based Health Care Delivery Read more about Measuring Costs Action Research The... View Details
  • Profile

Evan Rachlin

targets—companies, drugs, and licenses—while applying game theory to improve the way Pfizer makes decisions. Satisfying as it was, the job whetted Evan's appetite for a larger role. "I believe I can make a difference if I work... View Details
  • 29 May 2001
  • Research & Ideas

How Technological Disruption Changes Everything

HBS Professor Clayton Christensen sees disruptive innovation as a threat to everything from Microsoft to Japan—and even to a certain prominent business school. But through that disruption comes improved quality of life—and major... View Details
Keywords: by Sean Silverthorne; Health
  • Web

Harvard Business School

Management: Setting Employees Up for Success Chinenye C. Offor Ogunro (PhD) 2017 Network Administrative Organizations: Using Centralized External Governance to Improve the Performance of Health Care Networks... View Details
  • 09 Dec 2014
  • First Look

First Look: December 9

performance of hybrid organizations that pursue a social mission, and sustain their operations through commercial activities, by studying work integration social enterprises (WISEs). We argue that social imprinting and economic... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2009
  • News

Health Care a Top Priority at HBS

that focus on health care and health-care delivery. Simply put, we want to improve the performance of global health care and make an impact on the industry worldwide.” Related Links Model Patient View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Health, Social Assistance
  • 01 Dec 2011
  • News

What HBS Learned from West Point

“Knowing—competence—is obviously important if you want to lead,” says Snook, who came to HBS in 2002 after over 22 years in the military. “No matter what your occupation, you can always improve your knowledge. But with leadership, we know... View Details
Keywords: military education; National Security and International Affairs; Government
  • 14 Nov 2005
  • Research & Ideas

How Can Start Ups Grow?

so, it can improve performance and grow faster than an organization that does not conform to industry norms. As one founder I interviewed put it, "Customers are used to doing things in a certain way... View Details
Keywords: by Sarah Jane Gilbert; Advertising
  • 26 Apr 2011
  • Op-Ed

HBS Faculty Comment on Environmental Issues for Earth Day

make cities in smarter ways, so that they are built more quickly, with less waste and overall impact on the environment during the construction process. Environmental performance will improve in part due to... View Details
Keywords: by Staff; Energy; Utilities
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