Performance Effectiveness - Publications - Faculty & Research

02 May 2011
Research & Ideas

Casino Payoff: Hands-Off Management Works Best

researchers and practitioners alike: What is the proper balance to be struck by a business between encouraging autonomy so that employees can ignore red tape to serve the customer quickly and efficiently, and mitigating the risk that they'll make bad decisions? A new... View Details

Keywords: by Dennis Fisher; Entertainment & Recreation

Article

Get Ready to Sell

By: Frank V. Cespedes and Bud Hyler

Time-to-market measures the time to have a product ready to ship. But that’s not revenue and cash. Many firms with superb R&D functions lack an understanding of what’s needed to be ready-to-sell. Meanwhile, relevant tools are increasing in scope and decreasing in cost.... View Details

Keywords: Ready-to-sell; Sales; Health Pandemics; Performance Effectiveness

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21 Jul 2003
Research & Ideas

Don’t Get Buried in Customer Data—Use It

Why? Because his answers went straight to a central repository where they were aggregated with other customers' responses and used to measure overall market—not customer—satisfaction. A more effective approach would be to feed his answers... View Details

Keywords: by Jean Ayers

11 Jan 2008
Conference Presentation

Are Management Standards Effective?

By: Michael W. Toffel

Keywords: Management; Standards; Performance Effectiveness

Citation

26 May 2015
Research & Ideas

Corporate Field Researchers Share Tricks of the Trade

The term "academic research" can conjure images of scientists conducting experiments in a basement laboratory, or of tweed-clad professors poring through old theories to develop new ones. But let's not forget about field research, which happens beyond university... View Details

Keywords: by Carmen Nobel

8 May 2003 - 9 May 2003
Lecture

Developing Ethics Programs and Measuring Their Effectiveness." Panelist. "Director's Institute Inaugural Program: Intensive Education for Corporate Directors

By: Lynn S. Paine

Keywords: Ethics; Programs; Measurement and Metrics; Performance Effectiveness

Citation

June 2003
Article

A Dynamic Model of Top Management Team Effectiveness: Managing Unstructured Task Streams

By: A. Edmondson, Michael A. Roberto and Michael Watkins

Keywords: Management; Groups and Teams; Performance Effectiveness

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Person Page

Course Development

By: Debora L. Spar

Managing International Trade and Investment

Despite the ease with which it is often conducted, doing business across borders is not the same as doing it at home. Rather, it entails a whole new set of managerial challenges: re-assessing competitive... View Details

12 Nov 2018
Research & Ideas

'Always On' Isn't Always Best for Team Decision-Making

collaboration encouraged by today’s communication tools like Slack and Skype good or bad for finding the best answer? “I don’t want there to be zero communication, but I do think that transparency and communication do have downsides" To find out, the researchers... View Details

Keywords: by Roberta Holland

26 Oct 2010
Working Paper Summaries

When Does a Platform Create Value by Limiting Choice?

Keywords: by Ramon Casadesus-Masanell & Hanna W. Halaburda; Entertainment & Recreation; Technology

May 3, 2023
Article

What Top-Performing Sales Managers Do Differently

By: Mike Schultz and Frank V. Cespedes

Sales managers hire reps, influence their training, provide (we hope) feedback and so reinforce good selling behaviors, and are key in the execution of growth and change initiatives. In a study of more than 1,000 sales managers and sellers across industries, we found... View Details

Keywords: Management Practices and Processes; Sales; Performance Effectiveness

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2021
Article

The Virtues and Limitations of Dynamic Capabilities

By: Bharat Anand and David J. Collis

Dynamic capabilities have been identified as a key determinant of competitive advantage. This paper explores the foundations of dynamic capabilities, and the limits to their effectiveness, first theoretically and then through the case of Danaher, the most successful... View Details

Keywords: Dynamic Capabilities; Danaher; Resources; Theory Of The Firm; Value-based Strategy; Organizations; Performance Effectiveness; Competitive Advantage; Strategy

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14 Apr 2003
Research & Ideas

Pay-for-Performance Doesn’t Always Pay Off

their ability to reach if not surpass the goals, start banking on the extra money. In practice, however, the process of connecting pay to performance may be far trickier that it at first appears, according to HBS professor Michael Beer.... View Details

Keywords: by Martha Lagace

08 Jan 2020
Research & Ideas

NFL Head Coaches Are Getting Younger. What Can Organizations Learn?

performance throughout his career. We highlighted McVay’s penchant for surrounding himself with effective staff and willingness to delegate tasks to them. Here, we raise another skill of his that bodes well... View Details

Keywords: by Boris Groysberg, Evan M.S. Hecht, and Abhijit Naik; Sports

Article

The Right and Wrong Way to Do ‘CEO Activism’

By: Aaron K Chatterji and Michael W. Toffel

CEO activism—where leaders take public stands on controversial social and political issues that aren’t related to their company’s bottom line—has become increasingly common. CEO activism has attracted favorable media attention, but has also resulted in backlash and... View Details

Keywords: Leadership; Social Issues; Communication Strategy; Performance Effectiveness

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05 Jul 2011
News

The Business of Champions

triumph since 1972 hold lessons for other kinds of organizations and companies? Sports and games serve as a handy source of metaphors for business. Performance metrics abound, and success and failure are on the scoreboard for all to see.... View Details

Keywords: Garry Emmons; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

14 Nov 2011
Research & Ideas

Creating a Global Business Code

performance perspective on conduct as opposed to a compliance mentality, Margolis says. "It's not just about thou shalt not, it's about taking a path of continual improvement." View Details

Keywords: by Carmen Nobel

06 Jan 2011
What Do You Think?

How Should Management Deal With “Anonymous”?

Summing Up The title of this wrap-up and the one that accompanied this month's original column basically just deletes "Wikileaks." The original title was my mistake. The intent was not to direct attention to Wikileaks in a manner that Dan Quizal rightly... View Details

Keywords: by James L. Heskett

2009
Report

Breakthroughs in Shared Measurement

By: Mark R. Kramer, Marcie Parkhurst and Lalitha Vaidyanathan

The traditional approach to measuring each individual grant and nonprofit initiative separately prevents learning and improvement, because no 2 efforts can be compared on a consistent basis. This research highlights 20 social enterprises that developed innovative... View Details

Keywords: Impact Evaluation; Impact Measurement; Social Enterprise; Organizations; Performance Effectiveness; Measurement and Metrics

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