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Online Transforming Customer Experiences Course | HBS Online
the course was very manageable on top of a full-time job." Abby Katz Senior Marketing Manager at Mavrck Deliver exceptional service and engage customers in ways that turn them into loyal fans. "The real-world examples were the best part... View Details
- 26 May 2022
- News
Bidding Up
auction design or market design and stuff like that, the fact that I wasn’t just a completely nerdy academic I also had some connection by having gone to a business school. And, I can sort of talk to businessmen in their language if I... View Details
- 06 Jun 2005
- Research & Ideas
Microsoft vs. Open Source: Who Will Win?
market leadership position? "We believe that there is still a great deal of confusion and puzzlement on how this competitive battle will develop," say the authors of the academic paper Dynamic Mixed Duopoly: A Model Motivated by... View Details
- 30 May 2005
- Research & Ideas
Germany’s Pioneering Corporate Managers
Thyssen himself paid an immense amount of attention to issues of organization, accounting, and control, so in many ways the book reflects those interests. It became clear that Thyssen and his managers were doing many innovative things in terms of organization. Having... View Details
Keywords: by Sean Silverthorne
- 23 Aug 2004
- Research & Ideas
Strategy for Small Fish
The art of business today seems to be the ability to influence resources your company doesn't own—resources such as the production scheduling of manufacturing partners, the packaging requirements of distribution partners, and the... View Details
Keywords: by Marco Iansiti & Roy Levien
- 12 Dec 2018
- News
Lesson Plan
school board and other local institutions is the product of decades of nepotism and poor practices, she says—it can’t be pinned on a few bad actors. Any criminal activity will continue to be investigated and handled by law enforcement. Her goal is to View Details
- 13 Jan 2020
- Blog Post
Blending my Tech and Managerial Mindsets
influenced your decision to go into consulting and then to join ClimaCell? My summer months at HBS were spent with McKinsey & Company in the Boston office. My challenge there was exactly what I was looking for: applying technological... View Details
- 15 Feb 2022
- Blog Post
Health is Wealth | The Path to Creating a Venture
Rachel Sanders (MBA 2017) started her professional career working in healthcare focused investment banking. After spending four years working at Raymond James focused on middle market transactions, M&A, and the intersection of... View Details
- 20 Sep 2012
- Research & Ideas
US Competitiveness at Risk
influenced by a vast array of factors: schools, roads, regulatory complexity, almost everything matters—not just the traditional macroeconomic policies. If you don't have a good public-education system, for example, you lack the... View Details
Keywords: Re: Michael E. Porter & Jan W. Rivkin
- 30 Mar 2010
- First Look
First Look: March 30
countries. Download the paper: http://www.hbs.edu/research/pdf/07-073.pdf The Impact of Private Equity Ownership on Portfolio Firms' Corporate Tax Planning Authors:Brad Badertscher, Sharon P. Katz, and Sonja Olhoft Rego Abstract This study investigates whether private... View Details
Keywords: Sean Silverthorne
- 08 Sep 2015
- First Look
September 8, 2015
financial markets to get through the initial period of discovery or diffusion. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49551 September 2015 Harvard Business Review The Organizational Apology: A Step-by-Step Guide... View Details
Keywords: Carmen Nobel
- 10 Mar 2021
- News
New Releases: Alumni and Faculty Books, Podcasts
market rarely rewarded his efforts, and GE struggled. In Hot Seat, Immelt offers an introspection of his tenure. The most crucial component of leadership, he writes, is the willingness to make decisions. But knowing what to do is a... View Details
- 13 Oct 2010
- First Look
First Look: October 13, 2010
Publication:Strategic Management Journal (in press) Abstract This paper investigates how contract structure influences inter-firm dispute resolution processes and outcomes by examining a unique dataset consisting of over 150,000 pages of... View Details
Keywords: Sean Silverthorne
- 13 Mar 2007
- First Look
First Look: March 13, 2007
Enterprise Capital Markets Harvard Business School Case 307-078 Seeking to impact global poverty and philanthropy, eBay founder Pierre Omidyar donates $100 million to Tufts University for a trust restricted to investment in microfinance.... View Details
Keywords: Martha Lagace
- 16 Dec 2020
- Blog Post
Faculty Books Published in 2020
fixing market capitalism? Business—not government alone. The spread of capitalism worldwide has made people wealthier than ever before. But capitalism's future is far from assured. Pandemics, income inequality, resource depletion, mass... View Details
Keywords: All Industries
- 01 Sep 2017
- News
City of Dreams
lean into the other, designed by Israeli architect Moshe Safdie. “You want to create a modern face without losing what makes us special—because you can’t re-create that,” he says. The city’s historic buildings and the local color of areas like Pettah View Details
- 01 Jun 2006
- News
India Arrives
world’s fastest-growing free market democracy” read posters and banners all around the Swiss resort, while Indian success stories such as Infosys Technologies were the talk of movers and shakers at swank soirees. The spotlight continued... View Details
Keywords: Julia Hanna
- 18 Mar 2014
- First Look
First Look: March 18
environment, the entrepreneurs were often unable to capture sufficient profits to sustain businesses. Recycled-goods markets were volatile. There was also a tension between the constant waste stream on the collection side and a... View Details
Keywords: Sean Silverthorne
- 18 Oct 2004
- Research & Ideas
The Bias of Wall Street Analysts
If it's one lesson the individual investor learned the hard way from the collapse of Enron, it is that the recommendations of Wall Street stock analysts can be influenced by much more than purely objective research. Just look at the large... View Details
- 01 Mar 2010
- News
Money Matters
Indian stock market was booming, and investors had grown accustomed to outsized returns. Then the bottom fell out. The financial crisis spawned in the United States reverberated around the globe during the summer and fall of 2008, and... View Details