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  • 23 Nov 2021
  • Book

What It Takes to Build an Organizational Culture That Wins

customer-centered and emphasize employee development but it allows only limited employee voice and gives limited support for cross-boundary (read silo) cooperation. As a result, organizations employing a track A culture can expect only moderate levels of trust with a... View Details
Keywords: by Avery Forman
  • Web

Marketing Curriculum - Faculty & Research

show how effective marketing builds on a thorough understanding of buyer behavior to create value for customers. Students learn how to: Make marketing decisions in the context of general management. Control the elements of the marketing... View Details
  • Web

Health Care - Institute For Strategy And Competitiveness

stakeholders to agree on a single overarching goal: improving health outcomes for patients while controlling the costs to deliver that care. Competition has failed in health care for the simple reason that it is based upon entirely wrong... View Details
  • Web

Human Behavior & Decision-Making - Faculty & Research

The seeming randomness by which spontaneous thoughts arise might give people good reason to dismiss them as meaningless. We suggest that it is precisely the lack of control over and access to the processes by which they arise that leads... View Details
  • Web

Privacy Notice | About

which portions or pages of a Site you visited, the order in which you visited them, which hyperlinks and other user interface controls you used, your mouse movements on the Sites, and what websites you used before coming to the Sites.... View Details
  • November 2022
  • Technical Note

National Security and Transnational Capitalism

By: Meg Rithmire
Though the relationship between national security and transnational commerce had long been interrogated and contested, the 2020s saw the escalation of concerns about insecurity and interdependence. These concerns manifested in a suite of institutional innovations and... View Details
Keywords: Capitalism; National Security; Globalization
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  • April 2020
  • Article

A Theory of Experimenters: Robustness, Randomization, and Balance

By: Abhijit Banerjee, Sylvain Chassang, Sergio Montero and Erik Snowberg
This paper studies the problem of experiment design by an ambiguity-averse decisionmaker who trades off subjective expected performance against robust performance guarantees. This framework accounts for real-world experimenters’ preference for randomization. It also... View Details
Keywords: Experiment Design; Experimenters; Theory; Performance
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  • Article

The Career Effects of Scandal: Evidence from Scientific Retractions

By: Pierre Azoulay, Alessandro Bonatti and Joshua Lev Krieger
We investigate how the scientific community's perception of a scientist's prior work changes when one of his articles is retracted. Relative to non-retracted control authors, faculty members who experience a retraction see the citation rate to their earlier,... View Details
Keywords: Reputation; Perception; Status and Position; Outcome or Result
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  • January 2013 (Revised March 2013)
  • Case

Creating a Luxury Experience at Value Retail

By: Jose B. Alvarez and Matthew Preble
Value Retail PLC owned and managed a number of premium shopping destinations (Villages) across Europe. Soon the company would be moving into an entirely new market: China. The company's Villages had proven popular with both shoppers (many of whom were international... View Details
Keywords: Retailing; Tourism; Luxury; Brand Building; Brand Positioning; Real Estate; Brands and Branding; Human Resources; Retail Industry; Tourism Industry; Real Estate Industry; Europe; China
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  • November 2005 (Revised December 2005)
  • Case

County Department of Public Health: Organizing for Emergency Preparedness and Response

By: Lynda M. Applegate, Ajay Vinze and Minu Ipe
The anthrax attacks of 2001 exposed serious inadequacies in the response of the U.S. public health system to meet such grave threats. The public health infrastructure required rebuilding to respond to any type of large-scale health emergency. The Public Health... View Details
Keywords: Information Technology; Change Management; Crisis Management; Health Care and Treatment; Infrastructure; Public Administration Industry; Health Industry; United States
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  • 24 Sep 2018
  • HBS Seminar

Sharon Koppman, University of California, Irvine

  • 15 Aug 2023
  • HBS Case

(Virtual) Reality Check: How Long Before We Live in the 'Metaverse'?

But it must first overcome key technological and developmental challenges. One of the most critical questions yet to be answered: Will it be an open and interoperable virtual world, similar to today’s internet, or will it be a closed 3D universe with one or multiple... View Details
Keywords: by Jay Fitzgerald; Technology; Computer; Information Technology
  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • 02 Mar 2007
  • What Do You Think?

What Is the Government’s Role in US Health Care?

various free market mechanisms for addressing these issues. Where to start? Paul Jackson suggests that "The only thing the government should be involved with is controlling the drug, insurance, and medical industry advertising spending... View Details
Keywords: by Jim Heskett; Health
  • 25 Jan 2021
  • Book

In a Nutshell, Why American Capitalism Succeeded

How did the United States become the world’s center of business growth following its founding in 1776? Surely a number of nations had powerful natural resources, stable financial and legal institutions, and dynamic entrepreneurs over that same span. Why was American... View Details
Keywords: by Sean Silverthorne; Manufacturing
  • 27 Jun 2005
  • Research & Ideas

Asian and American Leadership Styles: How Are They Unique?

Political connections and family control are more common in Asian businesses than in the United States. In addition, says HBS professor D. Quinn Mills, American CEOs tend to use one of five leadership styles: directive, participative,... View Details
Keywords: by D. Quinn Mills
  • Web

Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness

patient care plans, and process improvements aimed to improve results and control cost. In designing an IPU there are a number of additional essential elements that represent the software of IPUs. From a design perspective, there needs to... View Details
  • 02 Nov 2006
  • Working Paper Summaries

Managing Functional Biases in Organizational Forecasts: A Case Study of Consensus Forecasting in Supply Chain Planning

Keywords: by Rogelio Oliva & Noel H. Watson
  • 2020
  • Article

Subjective Semantic Surprise Resulting from Divided Attention Biases Evaluations of an Idea’s Creativity

By: Goran Calic, Nour El Shamy, Isaac Kinley, Scott Watter and Khaled Hassanein
The evaluation of an idea’s creativity constitutes an important step in successfully responding to an unexpected problem with a new solution. Yet, distractions compete for cognitive resources with the evaluation process and may change how individuals evaluate ideas. In... View Details
Keywords: Creativity; Cognition and Thinking
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  • 2016
  • Working Paper

Food Stamp Entrepreneurs

By: Gareth Olds
This paper explores how eligibility for the Supplemental Nutrition Assistance Program (SNAP, formerly known as the Food Stamps Program) affects firm formation. Using a variety of identification strategies, I show that expanded SNAP eligibility in the mid-2000s... View Details
Keywords: Entrepreneurship; Welfare or Wellbeing
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