Publications

February 1998 (Revised April 1998)
Case

Xerox Technology Ventures: January 1997

By: Josh Lerner

Supplements Xerox Technology Ventures: March 1995. View Details

Keywords: Computer Industry; Computer Industry

January 2025
Teaching Note

AGENTS.inc: Pathways to Growth at an AI Startup

By: Frank Nagle and Susan Pinckney

Teaching Note for HBS Case No. 724-444. In 2024, AI agent startup company AGENTS.inc faced multiple strategic decisions that could shape the company’s ability to grow into the future AI agent market leader. View Details

Keywords: Business Startups; AI and Machine Learning; Growth and Development Strategy; Open Source Distribution; Entrepreneurial Finance; Competition; Computer Industry; Computer Industry; Europe; Germany

September 2020
Case

True North: Pioneering Analytics, Algorithms and Artificial Intelligence

By: Karim R. Lakhani, Kairavi Dey and Hannah Mayer

True North was a private equity fund that specialized in the growth and buyout of mid-market, India-centric companies. The leadership team initially believed that technology was not core to traditional businesses and steered clear of new age technology-oriented... View Details

Keywords: Artificial Intelligence; Information Technology; Management; Operations; Organizations; Leadership; Innovation and Invention; Business Model; AI and Machine Learning; Computer Industry; Computer Industry

Summer 2019
Article

The Plight of the Graying Tech Worker

By: William R. Kerr

If you’re in tech and over 40, your experience is probably underappreciated. A global talent pool complicates matters. View Details

Keywords: Employees; Age; Personal Development and Career; Immigration; Policy; Computer Industry; Computer Industry

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January 2019 (Revised May 2019)
Case

When Trolls Attack: Carbonite vs. Oasis Research

By: Lauren H. Cohen, Umit G. Gurun, Scott Duke Kominers and Sarah Mehta

This case, set in October 2017, follows Danielle Sheer, general counsel for Carbonite, as she defends the company against claims of patent infringement. It provides a broad overview of the U.S. patent system and explores the impact that non-practicing entities... View Details

Keywords: Patent Infringement Litigation; Non-practicing Entities; Patent Trolls; Innovation and Invention; Intellectual Property; Patents; Laws and Statutes; Lawsuits and Litigation; Legal Liability; Computer Industry; Computer Industry; Boston

June 1995
Teaching Note

San Francisco Bay Consulting TN

By: George P. Baker III and Karin B Monsler

Teaching Note for (9-195-096). View Details

Keywords: Computer Industry; Computer Industry

April 2009
Teaching Note

Apple's Core (TN)

By: Noam T. Wasserman and Lisa Brem

Teaching Note for [809063]. View Details

Keywords: Product Design; Resignation and Termination; Decisions; Business Growth and Maturation; Equity; Selection and Staffing; Computer Industry; Computer Industry

July 2008
Supplement

The Politics and Economics of Accounting for Goodwill at Cisco Systems (A) and (B) Teaching Note (CW)

By: Karthik Ramanna

Keywords: Goodwill Accounting; Information Technology; Teaching; Information; Computer Industry; Computer Industry

March 2005
Supplement

Anne Mulcahy: Leading Xerox through the Perfect Storm (B)

By: William W. George and Andrew N. McLean

Supplements the (A) case. View Details

Keywords: Financial Liquidity; Insolvency and Bankruptcy; Profit; Leadership Development; Personal Development and Career; Motivation and Incentives; Computer Industry; Computer Industry

June 2003 (Revised October 2006)
Supplement

George McClelland at KSR (C)

By: Joshua D. Margolis and Ayesha Kanji

Supplements the (A) case. View Details

Keywords: Computer Industry; Computer Industry

December 1999
Case

Sun Microsystems, Inc. (A5): Solaris 7: Rich Green on Product Strategy and Culture Change

By: Rosabeth M. Kanter and Jane Roessner

Solaris, Sun Microsystems' version of the UNIX operating system, was an amorphous collection of capabilities that had accumulated over the years, a product the company vaguely wished it could market and sell better. Developing and marketing Solaris 7 would help... View Details

Keywords: Digital Platforms; Applications and Software; Organizational Change and Adaptation; Product Positioning; Growth and Development Strategy; Organizational Culture; Success; Change; Diversification; Computer Industry; Computer Industry

September 1993 (Revised June 1994)
Supplement

Hewlett-Packard: Singapore (B)

By: Dorothy A. Leonard

Discusses the printer Hewlett-Packard has developed. View Details

Keywords: Risk and Uncertainty; Product Development; Research; Marketing; Market Entry and Exit; Computer Industry; Computer Industry; Singapore

March 1998 (Revised March 1999)
Case

Dell Online

By: V. Kasturi Rangan and Marie Bell

Dell started online commerce for its PCs in 1996, and by 1997 had achieved a sales rate of $3 million a day. The case describes the internal process that led to these dramatic results and poses the question of how the firm should leverage this activity to meet Michael... View Details

Keywords: Consumer Behavior; Market Transactions; Goals and Objectives; Business Processes; Distribution Channels; Internet and the Web; Information Infrastructure; Competitive Advantage; Computer Industry; Computer Industry