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  • January 2011 (Revised September 2011)
  • Case

Caterpillar, Inc. (A)

By: David F. Hawkins
2010 Healthcare Reform Act eliminates Medicare Part D subsidy and Caterpillar recognizes a $100 million change. View Details
Keywords: Information Infrastructure; Governing Rules, Regulations, and Reforms; Employment; Cost vs Benefits; Forecasting and Prediction; Change Management; Asset Management; Financial Strategy; Activity Based Costing and Management; Business or Company Management; Technology Industry; Manufacturing Industry; United States
Related
  • April 2025 (Revised April 2025)
  • Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane
This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details
Keywords: Banks and Banking; Governance Controls; Information Technology; AI and Machine Learning; Analytics and Data Science; Cybersecurity; Digital Platforms; Digital Transformation; Information Management; Information Infrastructure; Technology Adoption; Job Cuts and Outsourcing; Knowledge Management; Knowledge Sharing; Leading Change; Growth and Development Strategy; Marketing; Product Development; Performance Improvement; Customization and Personalization; Financial Services Industry; United States
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  • April 2018
  • Teaching Note

Formlabs: Selling a New 3D Printer

By: Frank Cespedes
Teaching Note for HBS No. 817-001. Formlabs is a venture that manufactures and sells 3D printers used in a variety of industries and applications. As the young company prepares to ship its latest model, the head of Customer Development is tasked with developing a... View Details
Keywords: 3D Printing And Manufacturing; Sales Channel Development; Sales Strategy; Entrepreneurial Management; Product Engineering; Prototype; Prototyping; Entrepreneurship; Product Launch; Information Infrastructure; Business Startups; Customers; Technological Innovation; Growth and Development Strategy; Technology Adoption; Marketing Channels; Marketing Strategy; Product Positioning; Demand and Consumers; Sales; Salesforce Management; Technology Industry; Computer Industry; Manufacturing Industry; United States; Massachusetts; Europe; Asia
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  • 12 Mar 2006
  • Research & Ideas

Global Poverty Needs a Global Answer

is the reality of globalization. And MNCs provide that access. It is also important that governments provide a hospitable climate within which business can invest and grow. Infrastructure also is important—ports, roads, electric power,... View Details
Keywords: by Cynthia Churchwell
  • 10 Sep 2013
  • First Look

First Look: September 10

of physical infrastructure and workforce education are the strongest predictors of entry, with labor laws and household banking quality also playing important roles. Looking at the district-industry level, we find extensive evidence of... View Details
Keywords: Sean Silverthorne
  • 06 Dec 2021
  • News

Digitalization: The Key to the Future of HBS

design-thinking workshops that the task force completed over the course of five months earlier this year. "We've built amazing infrastructure on our in-person campus. Now we need to do the same thing for our digital capacity," says... View Details
Keywords: April White
  • 17 May 2018
  • News

Creating Opportunity for Indian Entrepreneurs

attempts to reach more people through existing government infrastructure. “Our goal has been to leverage the program through government organizations, given their vast resources and existing infrastructure to support our program,” says... View Details
Keywords: Jennifer Myers
  • 27 Oct 2014
  • Research & Ideas

The Coffee Economy That Bloomed Out of Nowhere

four of the years from 1876 to 1910. Indeed, he built roads and railroads, and he instituted liberal land, labor, and credit laws that favored agricultural commerce for large landowners. But the transportation infrastructure efforts... View Details
Keywords: by Carmen Nobel; Food & Beverage; Agriculture & Agribusiness
  • 05 Jun 2012
  • First Look

First Look: June 5

high-volume, low-cost telecom model that they had pioneered for the Indian masses in Africa. But when they began to integrate the companies, Bharti's executives discovered a slew of unexpected challenges, including cultural differences between their Indian and African... View Details
Keywords: Sean Silverthorne
  • 24 Mar 2002
  • Research & Ideas

The Trick of Balancing Business and Government

Kennedy School of Government at Harvard University chose business and government ethics and a good infrastructure for attracting business; while a third panelist selected civil society. Discussion and debate ensued among the five... View Details
Keywords: by Martha Lagace
  • 03 Feb 2021
  • Blog Post

Faculty Spotlight: Professor Jurgen Weiss

what kind of infrastructure do utilities need to build, and importantly, when do they have to build it? Rebekah Emanuel: Conventional wisdom is that powering our electricity without carbon is going to be expensive, but you've said the... View Details
  • 05 Feb 2019
  • First Look

New Research and Ideas, February 5, 2019

Harvard Business School Case 719-018 Rebuilding Puerto Rico On September 20, 2017, Hurricane Maria swept over Puerto Rico, devastating the island’s infrastructure and agriculture. The natural disaster was layered atop years of mounting... View Details
Keywords: Dina Gerdeman
  • 02 Feb 2016
  • First Look

February 2, 2016

new platform. The company began to migrate Elance.com members and functionalities over to the new platform, which was based on the technical infrastructure of oDesk.com. This case helps students consider the challenges and opportunities... View Details
Keywords: Sean Silverthorne
  • 11 Jan 2011
  • First Look

First Look: Jan. 11

the exceptions—scale to national size. Schumpeter's cycle apparently does not operate in the social sector. This paper proposes that the disparity arises from the nonprofit sector's historically immature infrastructure and poor mechanisms... View Details
Keywords: Sean Silverthorne
  • 09 May 2021
  • Blog Post

Meet the MoMBAs – Persisting Through a Difficult Year

I think it's a healthy, positive family environment for everybody. *** Name: Adriana Cruz Martins Child: Sophie Maria (2 weeks) Student Status: RC Where are you from? Brazil, Portugal Professional pathway pre-HBS: Civil engineer in the construction industry followed by... View Details
  • 15 Sep 2016
  • News

The Burning Man Project

Nevada, where Burning Man is hosted. We also provide infrastructure for the city. There has to be emergency services. There's, obviously, porta potties. There's a health center. And there's also law enforcement that we have to provide to... View Details
  • 18 Dec 2018
  • First Look

New Research and Ideas, December 18, 2018

1.5% of India's budget hotel market. Ritesh believes that in the process, OYO has honed technological skills and infrastructural capabilities that can transform the company from being a technology player to a hotel developer. OYO now... View Details
Keywords: Dina Gerdeman
  • 15 May 2018
  • First Look

New Research and Ideas, May 15, 2018

TrustSphere was pioneering a unique technology and solutions in the areas of sales, risk, and people analytics. Essentially, TrustSphere's technology allowed its customers to view the patterns of digital communication captured on the organization’s communication View Details
Keywords: Dina Gerdeman
  • 19 Sep 2017
  • First Look

First Look at New Research and Ideas, September 19

translate economic theory and analysis into practical solutions to real-world problems. By redesigning both the rules that guide market transactions and the infrastructure that enables those transactions to take place, market designers... View Details
Keywords: Sean Silverthorne
  • 01 Feb 2001
  • News

Drilling Down

the area it covers on a city map, the mark would hardly be visible. Developing the infrastructure to sufficiently increase our oil capacity would be the equivalent of someone telling us we have to expand Boston by 30 percent over the next... View Details
Keywords: Hanna, Julia; Matthew R. Simmons; Oil and Gas Extraction; Mining; Natural Gas Distribution; Utilities