by HBS Working Knowledge - Publications - Faculty & Research

18 Dec 2006
Lessons from the Classroom

Grooming Next-Generation Leaders

and gain a broad understanding of the business, especially as it operates globally. In separate interviews, Sasser and Narayandas discussed talent identification, leadership in action, and what PLD does to help hundreds of executives grow. "Leadership View Details

Keywords: by Martha Lagace

24 Jan 2011
HBS Case

Terror at the Taj

world's collective conscience. “Not even the senior managers could explain the behavior of these employees.” A new multimedia case by HBS professor Rohit Deshpandé offers a flip side to the nightmarish... View Details

Keywords: by Julia Hanna; Accommodations

13 Nov 2019
Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

require. “Without a soul, without human insight, the capabilities of the machine will be limited,” a group of 13 marketing scholars write in their working paper, Soul and Machine (Learning), which takes a high-level view of the present... View Details

Keywords: by Kristen Senz

11 Jun 2001
Research & Ideas

E-Commerce Unplugged

In this excerpt, Nohria and Leestma outline the challenges and rewards awaiting businesses that target the mobile-commerce customer. The best place to start? Develop a thorough knowledge of consumer behavior.The race for dominance in... View Details

Keywords: by Nitin Nohria & Marty Leestma

21 Nov 2011
Lessons from the Classroom

The New Challenge of Leading Financial Firms

of these leaders are somewhat singular to their field, Healy and colleague Boris Groysberg have created an HBS Executive Education program called Leadership in Financial Organizations. Combining a mix of case studies, lectures, and... View Details

Keywords: by Carmen Nobel; Financial Services

10 Jan 2024
Research & Ideas

Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?

Gazette. You Might Also Like: How Will the Tech Titans Behind ChatGPT, Bard, and LLaMA Make Money? Is AI Coming for Your Job? How Should Artificial Intelligence Be Regulated—if at All? Feedback or ideas to share? Email the Working View Details

Keywords: by Anna Lamb, Harvard Gazette

16 Nov 2022
News

Investing in Indigenous Sovereignty

08 Mar 2022
Research & Ideas

Representation Matters: Building Case Studies That Empower Women Leaders

classroom. Understanding the elusive female protagonist Knowing this, we wanted to look at the HBS case output and curricula through a gender lens. We first took a deep dive into the cases published between 2008 and 2015 and found that 20... View Details

Keywords: by Colleen Ammerman and Boris Groysberg

12 Apr 2022
Book

Racism, Colonialism, and Britain's Legacy of Violence

Britain’s 20th century empire was the largest in human history, with a quarter of the world’s land and nearly 700 million people. Yet the empire drew its strength from violence. That’s the conclusion Harvard Business School Professor Caroline Elkins draws in her new... View Details

Keywords: by Avery Forman

05 May 2022
HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

hiring credentials and softening their degree requirements, Groysberg says. “How to find and hire talented workers needs to be rethought by corporate leaders,” says Groysberg, who co-wrote the note with HBS... View Details

Keywords: by Jay Fitzgerald

07 Dec 1999
Research & Ideas

Henry Heinz and Brand Creation in the Late Nineteenth Century

working to expand a fledgling business operating in a new, as yet largely undefined, market. Heinz and Noble believed that they had no time to lose. To make the most of the opportunity they saw before them, they would have to use their... View Details

Keywords: by Nancy F. Koehn

03 Mar 2003
Research & Ideas

The Ingredients of a Deal Disaster

Experienced negotiators are generally comfortable working out the terms of an economic contract: They bargain for the best price, haggle over equity splits, and iron out detailed exit clauses. But these same seasoned professionals often... View Details

Keywords: by Ron S. Fortgang, David A. Lax & James K. Sebenius

28 Jul 2008
Research & Ideas

Making the Decision to Franchise (or not)

study was written by HBS professors Dennis Campbell and Srikant Datar, with Tatiana Sandino (HBS DBA '04) of USC's Marshall School of Business. "Franchising is a very observable, real choice that... View Details

Keywords: by Julia Hanna; Retail

09 Dec 2013
Research & Ideas

Cultural Disharmony Undermines Workplace Creativity

own assumptions of other cultures—for example, by keeping a cultural journal in which they record their thoughts and observations. In the workplace, managers can create cultural "awareness moments," as HBS... View Details

Keywords: by Michael Blanding

24 Sep 2001
Research & Ideas

How To Be an Angel Investor

seminars, learning an industry by working in it; these are all ways to develop expertise that will promote your success in investing. But in both entrepreneurship and angel investing, there is nothing like... View Details

Keywords: by David Amis & Howard Stevenson

27 Aug 2007
Op-Ed

Mattel: Getting a Toy Recall Right

Harvard Business School professor John Quelch is debuting a blog on marketing issues at Harvard Business Online. HBS Working Knowledge is reprinting his first entry, which... View Details

Keywords: by John Quelch; Consumer Products

16 Jul 2012
Research & Ideas

Are You a Strategist?

academic research that started to take hold in the 1980s and '90s. The work brought much-needed economic thinking to strategy's underpinnings. It armed legions of MBAs and strategy consultants with frameworks and techniques to help... View Details

Keywords: by Carmen Nobel

23 Jun 2003
Research & Ideas

Building a Better Buyer-Seller Relationship

that there are many commonalities," he said. Together they developed a process model of relationship development, described in their working paper, "Building and Sustaining Buyer-Seller Relationships in Mature Industrial... View Details