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  • 06 Feb 2018
  • First Look

First Look at New Research and Ideas: February 6, 2018

decision-maker chooses the context. We then discuss issues of empirically identifying context effects when using either experimentally generated data or naturally occurring secondary data. We conclude with a discussion of trends and... View Details
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

spread throughout the organization. Aisner: What do you see as the future of the service sector, and how can organizations stay ahead of the curve? Sasser: We admit that we really don’t know what the future holds beyond the current trends... View Details
Keywords: by Jim Aisner; Retail
  • 21 Nov 2005
  • Research & Ideas

The Geography of Corporate Giving

will illustrate the need to geographically diversify social spending. I want to point out also that this may have social implications that have not yet been systematically explored. Given the continuing trends in large-scale mergers and... View Details
Keywords: by Sean Silverthorne
  • 21 Nov 2017
  • News

Alumni Peer into the Future of Energy

here. But a principal effect of that trend as it relates to radical change in the industry is that, from a policy or social perspective, there’s going to have to be either incredible sacrifice or economic incentive/transfer payments... View Details
Keywords: Margie Kelley; solar power; wind power
  • 04 Dec 2012
  • First Look

First Look: December 4

had increased 18 times and operating profits 13 times. In June 2000, Alan McCollough succeeded him as CEO. A 12-year veteran of Circuit City, McCollough expressed confidence in the future, citing trends such as the digitization of... View Details
Keywords: Carmen Nobel
  • 17 Mar 2021
  • Research & Ideas

Beyond Pajamas: Sizing Up the Pandemic Shopper

trends for the apparel industry, with J. Crew and Century 21 Stores filing for bankruptcy, while ecommerce sales saw double-digit growth. We set out to compare consumers who already shopped online before the pandemic with those who... View Details
Keywords: by Ayelet Israeli, Eva Ascarza, and Laura Castrillo; Retail
  • 19 Jun 2012
  • First Look

First Look: June 19

ideal shape of a solution to help these customers remains unclear, and competitors with a different product mix could be better positioned than McKesson to provide it. Finally, it could be too late altogether to reverse the trends eroding... View Details
Keywords: Sean Silverthorne
  • 01 Jun 1998
  • News

Diversity and Community

community involvement are not only legitimate but indeed essential to their day-to-day operations and long-term strategy," says Thomas. This trend suggests that business - propelled by changing demographics, technology, and socioeconomic... View Details
Keywords: Garry Emmons
  • November 2004 (Revised September 2019)
  • Background Note

The U.S. Health Club Industry in 2004

By: John R. Wells, Gabriel Ellsworth and Benjamin Weinstock
In 2004, the $16.8 billion U.S. health club industry continued its strong record of growth. There were almost 27,000 health clubs in the United States, up from 6,700 two decades earlier, and these clubs claimed 41 million members, over 14% of the U.S. population.... View Details
Keywords: Health Clubs; Fitness; Gyms; Chain; Weight Loss; Obesity; Exercise; Personal Training; Bally Total Fitness; 24 Hour Fitness; YMCA; Gold's Gym; Curves; Franchise; Franchising; Subscription; Promotional Sales; Promotions; Fixed Costs; Body; Accrual Accounting; Revenue Recognition; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Trends; Customers; Demographics; Age; Income; Private Equity; Financing and Loans; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Health; Nutrition; Business History; Employees; Retention; Human Capital; Working Conditions; Contracts; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Markets; Demand and Consumers; Supply and Industry; Industry Growth; Industry Structures; Operations; Service Operations; Franchise Ownership; Private Ownership; Public Ownership; Problems and Challenges; Sales; Salesforce Management; Situation or Environment; Opportunities; Nonprofit Organizations; Welfare; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Consolidation; Corporate Strategy; Customization and Personalization; Expansion; Segmentation; Hardware; Health Industry; United States
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  • 17 Jul 2012
  • First Look

First Look: July 17

(2012) Abstract This paper summarizes research trends and opportunities in the area of managing air transportation demand and capacity. Capacity constraints and resulting congestion and low schedule reliability currently impose large... View Details
Keywords: Sean Silverthorne
  • 10 Mar 2021
  • News

New Releases: Alumni and Faculty Books, Podcasts

The rise of e-commerce. Big data. AI. Given these trends (and many others), there’s no doubt that sales is changing. Yet much of the current conventional wisdom is misleading and not supported by empirical data. In this no-nonsense book,... View Details
Keywords: Margie Kelley; Publishing Industries (except Internet); Information
  • 30 Nov 2009
  • Research & Ideas

Tracks of My Tears: Reconstructing Digital Music

drop of around one-third of the total weekly sales across the album and its associated songs is directly attributable to people switching to buy music online. And it might be helpful to point out that my model controls for any trends in... View Details
Keywords: by Sean Silverthorne; Music
  • 20 Sep 2016
  • First Look

September 20, 2016

of traditional U.S. public companies by more R&D-intensive firms is key to understanding the secular trend in average cash holdings. Over the last 35 years, an increasing share of R&D-intensive firms has entered the stock market... View Details
Keywords: Sean Silverthorne
  • 02 Mar 2015
  • Research & Ideas

Retail Reaches a Tipping Point—Which Stores Will Survive?

of shopping malls across the country; Amazon's aggressive expansion of its Prime service; and tough times ahead even for venerable retailer Walmart. In short, retail is at an inflection point, even though ecommerce still makes up a relatively small percentage of all... View Details
Keywords: by Sean Silverthorne; Retail
  • 12 Mar 2014
  • Research & Ideas

Entrepreneurship and Multinationals Drive Globalization

of culture, race, gender, and religion in historical developments. Economic historians, often in recent decades trained in economics, have done pioneering work in quantifying historical trends in the integration of world markets. However... View Details
Keywords: by Sean Silverthorne; Beauty & Cosmetics; Manufacturing; Consumer Products; Pharmaceutical
  • 15 Mar 2011
  • First Look

First Look: March 15

http://www.people.hbs.edu/mnorton/norton%20sommers.pdf   Working PapersSustainable Cities: Oxymoron or the Shape of the Future? Authors:Annissa Alusi, Robert G. Eccles, Amy C. Edmondson, and Tiona Zuzul Abstract Two trends are likely to... View Details
Keywords: Sean Silverthorne
  • 12 Oct 2006
  • First Look

First Look: October 12, 2006

http://www.hbs.edu/research/pdf/07-021.pdf Coerced Confessions: Self-Policing in the Shadow of the Regulator Authors:Jodi L. Short and Michael W. Toffel Abstract As part of a recent trend toward more cooperative relations between... View Details
Keywords: Sean Silverthorne
  • 01 Dec 1998
  • News

Africa's Way

In recent years, trends toward economic growth, decreased financial regulation, and broad political change have led to more democratic societies, creating conditions for what some have called an African renaissance. READ MORE Mandela in... View Details
Keywords: Susan Young and Garry Emmons
  • 18 Mar 2008
  • First Look

First Look: March 18, 2008

and Organization 24, no. 1 (May 2008) Abstract As part of a recent trend toward more cooperative relations between regulators and industry, novel government programs are encouraging firms to monitor their own regulatory compliance and... View Details
Keywords: Martha Lagace
  • 06 Mar 2007
  • First Look

First Look: March 6, 2007

Self-Policing in the Shadow of the Regulator Authors:Jodi L. Short and Michael W. Toffel Abstract As part of a recent trend toward more cooperative relations between regulators and industry, novel government programs are encouraging firms... View Details
Keywords: Martha Lagace