System Outsourced Services - Publications - Faculty & Research

01 Jun 2018
News

Disrupting India’s Dental Market

opening a hospital. “I didn’t want to get into real estate,” he says. “I wanted to get into a service business.” Perhaps even more appealingly, dentistry did not depend on referrals from other doctors, which turned Indian medicine into “a... View Details

Keywords: Sasha Issenberg

03 Feb 2003
Research & Ideas

Homeland Security: A Ready-made Market

government are mysterious, he added—the making of laws and sausages are two activities better left behind closed doors. The CIA can talk to the INS, but there are policy issues that affect the speed of adopting new systems.— Mark Hogan, BEA Government View Details

Keywords: by Julia Hanna; Service

01 Mar 2007
News

Microsoft’s Ballmer Makes His Pitch

Microsoft’s Windows operating system and Office suite of products, Ballmer dismissed the challengers as caring more about altruism than profit. He insisted there will continue to be demand for Microsoft software that delivers feature-rich... View Details

Keywords: News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

01 Jun 2013
News

Coach for Life

college. Sweating the Small Stuff Each practice is planned in handwritten detail; nothing is too small to be ignored. Coach Hurley personally sweeps the court before games because "nobody sweeps the floor better than me." WINning Formula Hurley's own "WIN" View Details

Keywords: Educational Services; Educational Services

Portrait Project

JJ Singh

declined. After 28 years of service in the Department of Veterans Affairs, he was months away from retirement. He was squirreling away his vacation days — each representing a few hundred dollars. "This will all be your money when I... View Details

12 Feb 2001
Research & Ideas

Creating Value Across Borders

Business sat down with HBS associate professor Walter Kuemmerle to discuss the entrepreneurial process in an international setting. Kuemmerle, a Novartis Fellow, holds a joint appointment in Entrepreneurial and Service Management and... View Details

Keywords: by Staff

Web

Finalists | New Venture Competition

Finalists Business Track, 2025 Accio Alex Zannos (MBA 2025) Sara Ballantyne (MS/MBA 2025) Streamline and automates the hardware manufacturing process. Argus Systems Lisa Yan (MBA 2025) Drew Borinstein (MBA 2025) Accelerating AI model... View Details

Web

Partners - Managing the Future of Work

professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more... View Details

29 Jan 2008
First Look

First Look: January 29, 2008

available at this time. When Professionals Have to Lead: A New Model for High Performance Authors:Thomas J. DeLong, John Gabarro, and Robert Lees Publication:Harvard Business School Press, 2007 Abstract For too long, professional services... View Details

Keywords: Martha Lagace

31 Jan 2025
News

New York, Boston Alumni Volunteer to Boost Small Businesses

When the HBS Club of New York (HBSCNY) launched its Small Business Partnership Initiative (SBPI) in 2020, its goal was to simply help small businesses survive the COVID pandemic with guidance from a small group of volunteer alumni advisors. Now, nearly five years on,... View Details

Keywords: Margie Kelley

01 Mar 2003
News

All in a Day's Work

through a day on the job to find out: Mardie Oakes, an HBS Service Leadership Fellow at Boston Community Capital, a community development financial institution, and Paul Sternhell, an entry-level manager at Samsung Electronics. Cookies... View Details

Keywords: Julia Hanna; Boston Community Capital; Samsung; Management of Companies and Enterprises; Management; Real Estate

Profile

LaToya Marc

"The more I thought about it, the more I wanted to do something about it." Learning to be a better leader LaToya shifted careers, leaping full time into the public-school system in Georgia where she taught middle-school math.... View Details

Keywords: Financial Services; Financial Services

07 Apr 2003
Research & Ideas

XTV: Xerox’s Attempted Recovery From “Fumbling the Future”

his partners began reviewing the company's inventions. The first opportunity they uncovered was Advanced Workstation Products (AWP). Xerox's high-end printers actually were complex computer systems that contained extensive networking... View Details

Keywords: by Henry Chesbrough

01 Sep 2010
News

Start-Ups Make Their Pitch

Medical Devices, the regional finalists were: Boston: iSpecimen (Mike Pierce, MBA ’01, interim COO) is building a network that connects clinical laboratories and hospital electronic medical record systems at leading institutions. The... View Details

Keywords: awards; Furniture and Related Product Manufacturing; Manufacturing

Fast Answer

Transforming Health Care Delivery

style="line-height: 20px;"> Tracks global venture capital, angel investment, private equity, M&A, and IPO activity related to private companies. Industry and Market Research Market reports on healthcare products and services... View Details

25 Oct 2011
First Look

First Look: October 25

specific assumptions about fairness principles or priority criteria, our method offers the designer the flexibility to select his desired criteria and fairness constraints from a broad class of allowable constraints. The method then designs a point View Details

Keywords: Sean Silverthorne

19 Apr 2016
Blog Post

First Minutes are Critical in New-Employee Orientation

Wipro, a major business process outsourcing company based in Bangalore, India, that provides telephone and chat support for its global customers. Traditionally, Wipro's orientation for call center employees consisted of an informational... View Details

Keywords: All Industries

01 Jun 2007
News

Up from the Ashes

Schumpeter Illustration by Anita Kunz Joseph Alois Schumpeter (1883–1950), an Austrian who taught at Harvard for twenty years, was “one of the greatest economists who ever lived, and an electrifying personality besides,” writes HBS professor emeritus Thomas K. McCraw... View Details