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Publications

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  • All HBS Web  (2,550)
    • News  (509)
    • Research  (1,746)
    • Events  (11)
    • Multimedia  (2)
  • Faculty Publications  (808)

Show Results For

  • All HBS Web  (2,550)
    • News  (509)
    • Research  (1,746)
    • Events  (11)
    • Multimedia  (2)
  • Faculty Publications  (808)
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  • 10 Apr 2007
  • First Look

First Look: April 10, 2007

media content. Raises issues of how technology interacts with creative processes and outcome possibilities, and also invites discussion of strategic and organizational questions raised by the very different business models of the... View Details
Keywords: Martha Lagace
  • Web

2017 Symposium - Race, Gender & Equity

Images, Identities and the Space(s) Between Images, Identities and the Space(s) Between 06–07 APR 2017 Home Speakers Videos Agenda Blitz Discussions Of Margins and Modalities Rachel Arnett Rachel Arnett, Ph.D. candidate in Organizational View Details
  • 01 Oct 1999
  • News

HBS Clubs Help Nonprofits Succeed

become financially self-reliant, created a business plan for the Rainforest Action Network, evaluated public television station KQED's external communications, and are devising a long-term strategic plan for the American Lung Association,... View Details
  • 01 Dec 2012
  • News

From Where We Stand

across functions, businesses, and your industry. Engage your peers to deliver solutions to real business problems. Know the customer and the competitor. When you are at the top, be a talent magnet and then build the next generation of... View Details
  • 11 Dec 2017
  • News

Growing from Within

execution with ambition, I have no doubt we will make the most of our strategic priorities—for our customers and our business. What are the numbers that you pay the most attention? What data helps you get a... View Details
Keywords: Dan Morrell; Food Services and Drinking Places; Hospitality
  • 28 May 2019
  • News

Leading Questions

successful.” The assessment trend is also driven by companies that are eager for what Schlatka calls “people data.” Businesses that have long relied on customer numbers and financial reports to make important decisions have recognized... View Details
Keywords: April White
  • 2016
  • Working Paper

The Impact of Supplier Inventory Service Level on Retailer Demand

By: Nathan Craig, Nicole DeHoratius and Ananth Raman
To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier's service level on demand from... View Details
Keywords: Customer Satisfaction; Forecasting and Prediction; Learning; Consumer Behavior; Service Delivery; Performance Expectations; Apparel and Accessories Industry; Service Industry
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Craig, Nathan, Nicole DeHoratius, and Ananth Raman. "The Impact of Supplier Inventory Service Level on Retailer Demand." Working Paper. (Revised January 2016.)
  • 25 Sep 2009
  • News

Are You Being Served?

surprising than my unexpected win was the fact that all through the process, the state — and its oft-reviled bureaucracy — went out of its way to be fair, courteous, and forgiving. It got me to thinking: Has government been forced to become more View Details
Keywords: Garry Emmons; Business Schools & Computer & Management Training; Educational Services
  • January 2004
  • Background Note

Why Developers Don't Understand Why Consumers Don't Buy

By: John T. Gourville
Looks at the psychological biases developers bring to the new product development process. Identifies three reasons why developers may do a poor job of identifying the demand for an innovative, new concept or product: (1) the self-selection bias, (2) differing initial... View Details
Keywords: Customer Focus and Relationships; Innovation and Invention; Knowledge Management; Product Marketing; Consumer Behavior; Product Development; Perspective; Prejudice and Bias
Citation
Educators
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Gourville, John T. "Why Developers Don't Understand Why Consumers Don't Buy." Harvard Business School Background Note 504-068, January 2004.
  • 01 Dec 2014
  • News

Instilling Production with Principles

going to count how much impact we have on changing the behavior of the whole industry,” she says. “We’re going to create some noise.” Next: Áslaug Magnúsdóttir (MBA 2000) — Customizing Couture Online »... View Details
Keywords: April White; fashion; Manufacturing
  • 01 Jun 1999
  • News

Q & A: Pat Russo - Focused on the Future at Lucent Technologies

and probably hungrier. Our independence has eliminated the strategic conflicts that we faced in trying to sell networking solutions to AT&T's competitors. That's no longer an issue, and the entire market is open to us. How rapidly do you... View Details
  • 12 Oct 1999
  • Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

that merchandise would no longer carry individual price tags and that shoppers might be overcharged at the register. More recently, customers have expressed concern that electronic shelf labels could be used to raise prices between the... View Details
Keywords: by Raymond Burke; Retail
  • 30 Aug 2004
  • Research & Ideas

Mapping Your Board’s Effectiveness

internal processes. Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution. Keeping The Board Strategically Involved Take the... View Details
Keywords: by Robert S. Kaplan
  • 13 Jan 2015
  • First Look

First Look: January 13

http://www.routledge.com/books/details/9781138794313/ January 2015 Journal of Economic Behavior & Organization Strategic Disclosure: The Case of Business School Rankings By: Luca, Michael, and Jonathan... View Details
Keywords: Sean Silverthorne
  • 11 Jan 2000
  • Lessons from the Classroom

New Game, New Rules: Developing Managers for a Competitive World

and organizations, strategic planning, and operations management as we have come to know them. Professor Christopher Bartlett is faculty chair of the Program for Global Leadership. Executive Education recently invited him to discuss his... View Details
Keywords: by Staff
  • 01 Dec 2014
  • News

Rethinking the Fashion Beat

Instilling Production with Principles Instilling Production with Principles Áslaug Magnúsdóttir Customizing Couture Online Customizing Couture Online Jamal Motlagh Taking Tailoring High Tech Taking Tailoring... View Details
Keywords: Alyssa Giacobbe; fashion; Retail Trade
  • 26 Feb 2021
  • News

Latinx on Boards; High-Tech Reforestation

ecosystem, soils, and climate to build customized seed pods with multiple species of trees and plants and nutrients to support germination. After the drones plant the pods—at a rate of two pods per second—the trees will be monitored over... View Details
Keywords: Margie Kelley
  • 19 Jul 2004
  • Research & Ideas

Why Innovations Sit on the Shelf

the issues that will guarantee overall success. Leaders must ask themselves, "Do we have a coherent and distinctive innovation strategy that key managers believe in? Do we have the capabilities to execute? Is our leadership effective?" When Ludwig implemented... View Details
Keywords: by Michael Beer, Russell Eisenstat & Derek Schrader
  • December 2017
  • Case

Clover Food Lab in 2016

By: Lena G. Goldberg, Sonia Smith and Sandra Bahous
Ayr Muir, founder and CEO of Clover Food Lab, has grown his restaurant chain from a single food truck to 11 thriving stores but he has no interest in running a regional chain. His ambition is to change the way America eats and his goal is national expansion. As he... View Details
Keywords: Restaurant Industry; Food; Growth Management; Strategic Planning; Brands and Branding; Marketing Strategy; Innovation and Management; Customer Satisfaction; Small Business; Expansion; Decision Choices and Conditions; Food and Beverage Industry
Citation
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Goldberg, Lena G., Sonia Smith, and Sandra Bahous. "Clover Food Lab in 2016." Harvard Business School Case 318-094, December 2017.
  • 01 Sep 2020
  • News

Giving Amazon the Boot

since people preferred Amazon’s free two-day shipping. Occasionally, scammers would return cheaper, used boots in Ranch Road boxes for a full refund, and Ford was anxious that an unwitting customer would wind up with the wrong product and... View Details
Keywords: Lisa Scanlon Mogolov; Miscellaneous Store Retailers; Retail Trade
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