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  • 01 Nov 2017
  • What Do You Think?

What Are the Real Lessons of the Wells Fargo Case?

leadership might begin by changing the Visions and Values section on the current company web page to read: “We believe in our vision and values more strongly today than we did the first time we put them on... View Details
Keywords: by James Heskett; Banking
  • 20 Mar 2012
  • First Look

First Look: March 20

Publication:Journal of Public Economics (forthcoming) Abstract Argentina privatized most public utilities during the 1990s but re-nationalized the main water company in 2006. We study beliefs about the benefits of the privatization of... View Details
Keywords: Sean Silverthorne
  • 15 Mar 2011
  • First Look

First Look: March 15

Political Representation and Crime in India Authors:Lakshmi Iyer, Anandi Mani, Prachi Mishra, and Petia Topalova Abstract Using state-level variation in the timing of political reforms, we find that an increase in female representation in... View Details
Keywords: Sean Silverthorne
  • 14 May 2018
  • Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

failed to meet them. Last year, the company dropped from Fortune’s best companies to work for list for the first time in two decades. What went wrong? The question that... View Details
Keywords: by Michael Blanding; Food & Beverage
  • Fast Answer

Stock prices: current & historical

hit GO for historical prices.   LSEG Workspace is good for downloading a time series: Type a company name or ticker into the main search bar and select the appropriate View Details
  • 2014
  • Working Paper

The Organizational and Geographic Drivers of Absorptive Capacity: An Empirical Analysis of Pharmaceutical R&D Laboratories

By: Francesca Lazzeri and Gary P. Pisano
Scholars and practitioners alike now recognize that a firm's capacity to assimilate and use know-how from external sources—what Cohen and Levinthal (1990) called "absorptive capacity"—plays a central role in innovation performance. In recent years, a common strategy... View Details
Keywords: Geographic Location; Industry Clusters; Knowledge Acquisition; Pharmaceutical Industry; San Francisco; San Diego; Massachusetts
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  • February 2023 (Revised March 2025)
  • Case

Graphic Packaging: Project Cowboy (A)

By: Benjamin C. Esty and E. Scott Mayfield
In July 2019, Graphic Packaging CEO Michael Doss was proposing a $600 million investment in a new machine to produce coated recycled board (CRB), a type of paper packaging used for consumer products (cups, cereal boxes, beverage boxes, etc.) that utilized recycled... View Details
Keywords: Capital Budgeting; Growth Management; Demand and Consumers; Duopoly and Oligopoly; Competitive Strategy; Competitive Advantage; Expansion; Value Creation; Supply and Industry; Pulp and Paper Industry; Manufacturing Industry; United States; North America
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    Controlling Versus Enabling

    Many firms can choose between an employment mode, in which the firm controls service provision by employing professionals, sales representatives or other types of agents, and an agency (or platform) mode, in which these agents take control... View Details

    • 18 May 2015
    • Research & Ideas

    Advertisers Get Serious About Playing With Their Brands

    Playing on social media, particularly when the playful activity occurs in real time during a live event, can charm an audience—while in some cases costing little to do so. Dutch shipping container company... View Details
    Keywords: by Dina Gerdeman; Advertising
    • Web

    Profiles - MBA

    student companies and conduct diligence to assist in deal flow. This exposed me to the ebbs and flows of the venture industry, and in particular how venture can bring about social impact and civic change. Formative to my View Details
    • 02 Nov 2016
    • Op-Ed

    Government and Financial Tech Can Fix Cash Woes for Small Businesses

    the cash flow edge. One aspect of this cash flow formula is the extent of time that small businesses wait for or don’t receive payment from the companies they supply. Insufficient or delayed financing is the... View Details
    Keywords: by Karen Mills
    • 2024
    • Working Paper

    Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services

    By: Natalie Epstein, Santiago Gallino and Antonio Moreno
    Communication channels are often used to improve customer satisfaction and behavior. This paper studies how they can be used to enhance operational performance.
    We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details
    Keywords: Customer Satisfaction; Consumer Behavior; Logistics; Communication
    Related
    • May 2024
    • Supplement

    gWorks (A)

    By: Richard S. Ruback and Royce Yudkoff
    In January of 2019, Joe Heieck, CEO of gWorks, was deciding whether to proceed with his acquisition of Data Tech, that was a business roughly the same size as gWorks. gWorks, which provided geospatial software to small city and rural county governments, was acquired by... View Details
    Keywords: Acquisition; Small Business; Cost vs Benefits; Decisions; Business Education; Corporate Entrepreneurship; Leadership Style; Leading Change; Business or Company Management; Problems and Challenges; Talent and Talent Management; Customer Relationship Management; Technology Adoption; Information Infrastructure; Digital Platforms; Growth Management; Applications and Software; Risk and Uncertainty; Technology Industry; United States
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    • 22 Aug 2017
    • First Look

    First Look at New Research and Ideas, August 23

    forget more than 80% of the information they were taught within 90 days. To increase retention and effectiveness, companies should offer reps additional training at times of need, provide them with access to... View Details
    Keywords: Sean Silverthorne
    • 27 Sep 2006
    • Research & Ideas

    Report From Egypt: Studying Global Influences

    Travel Date: May 2006 Location Visited: Cairo Purpose: Research on three global companies with Egyptian operations. Report: Sean Silverthorne: What was the nature of your visit? Rosabeth Moss Kanter: I traveled to Cairo in May 2006 with... View Details
    Keywords: by Sean Silverthorne
    • 25 Feb 2002
    • Research & Ideas

    The Country Effect: Does Location Matter?

    market driven structure. The blending of national cultures over time in Hong Kong, where a high level of economic success has been recorded, may ultimately hurt the performance of companies in that country.... View Details
    Keywords: by Sean Silverthorne
    • Web

    Finance - Faculty & Research

    demand about as much as one's own recent payout experience. Third, the spillover effect decays as time passes while the effect of one's own experience does not. We discuss implications of this analysis for commercial sustainability of... View Details
    • Web

    Healthy Outcomes - Managing the Future of Work

    Caregiving Joseph Fuller Podcast The Caring Company Joseph Fuller & Sheila Marcelo 16 JAN 2019 | Managing the Future of Work Almost a third of workers—and more senior executives—say their careers have been adversely affected by caregiving... View Details
    • Web

    Biography - Institute For Strategy And Competitiveness

    and teacher. Throughout his career at Harvard Business School, he has brought economic theory and strategy concepts to bear on many of the most challenging problems facing corporations, economies and societies, including market competition and View Details
    • 16 Jan 2006
    • Research & Ideas

    What Customers Want from Your Products

    effort to improve sales of its milk shakes. (In this example, both the company and the product have been disguised.) Its marketers first defined the market segment by product—milk shakes—and then segmented it further by profiling the... View Details
    Keywords: by Clayton M. Christensen, Scott Cook & Taddy Hall; Consumer Products