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  • 05 Feb 2001
  • Research & Ideas

The Ten Deadly Mistakes of Wanna-Dots

incentives to cooperate in cyberspace. (Maintain your belief that conflict is a healthy spur to higher performance; let the victor get the spoils.) Keep reminding divisions that they are separate businesses because they are different, and that's that. Compare your... View Details
Keywords: by Rosabeth Moss Kanter
  • 17 Oct 2017
  • First Look

First Look at New Research and Ideas, October 17, 2017

meaningful can be done are key steps for organizations to begin to take action. Evidence suggests that improvement is possible, investment is justified, and return on investment measurable. Addressing this issue is not only the... View Details
Keywords: Sean Silverthorne
  • 03 Sep 2020
  • Op-Ed

Why American Health Care Needs Its Own SEC

health care system could similarly gather and publish relevant data on health care prices and outcomes. Then corporations could see which clinicians, hospitals, insurers, and others provide the best value. The good ones would thrive, and the bad ones would have to... View Details
Keywords: by Regina E. Herzlinger; Health
  • 03 Nov 2003
  • What Do You Think?

Can Investors Have Too Much Accounting Transparency?

systems is estimated to double. If not offset by improved productivity and lower costs, it will result in a hit to the earnings of all publicly owned organizations. Investors will face challenges as a result of guidelines recently issued... View Details
Keywords: by James Heskett
  • 12 Feb 2008
  • First Look

First Look: February 12, 2007

the performance of mechanisms intended for human use. Download the paper: http://www.hbs.edu/research/pdf/08-064.pdf   PublicationsBusiness Analysis and Valuation: Using Financial Statements. 4th ed. Authors:Paul M. Healy and Krishna G.... View Details
Keywords: Martha Lagace
  • 27 Feb 2018
  • First Look

First Look at New Research and Ideas, February 27, 2018

platforms have the potential to improve our understanding of gentrification and enable new measures of how neighborhoods change in close to real time. Combining data on businesses from Yelp with data on gentrification from the Census,... View Details
Keywords: Sean Silverthorne
  • 13 Dec 2004
  • Research & Ideas

Sharing News That Might Be Bad

intrinsically good and not subject to reevaluation on a case-by-case basis," writes Harvard Business School professor Lynn Sharp Paine in Value Shift: Why Companies Must Merge Social and Financial Imperatives to Achieve Superior View Details
Keywords: by Paul Michelman
  • 31 Jul 2007
  • First Look

First Look: July 31, 2007

  Working PapersCoupled Search Processes: Why Is It So Difficult to Find that Organizational Design Matters? Authors:Nicolaj Siggelkow and Jan W. Rivkin Abstract Organizational design affects performance via coupled search processes. At... View Details
Keywords: Martha Lagace
  • 12 Apr 2016
  • First Look

April 12, 2016

views matter. And it can turn departing employees into corporate ambassadors for years to come. Unfortunately, too few leaders pay attention to this tool; their programs fail to either improve retention or produce useful information. The... View Details
Keywords: Sean Silverthorne
  • 30 Oct 2005
  • Research & Ideas

Tuning Jobs to Fit Your Company

in trying to improve the measured dimensions of performance and so has a narrow span of accountability. By contrast, a manager responsible for market share or business profit can make many trade-offs and... View Details
Keywords: by Robert Simons
  • April 2025 (Revised April 2025)
  • Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane
This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details
Keywords: Banks and Banking; Governance Controls; Information Technology; AI and Machine Learning; Analytics and Data Science; Cybersecurity; Digital Platforms; Digital Transformation; Information Management; Information Infrastructure; Technology Adoption; Job Cuts and Outsourcing; Knowledge Management; Knowledge Sharing; Leading Change; Growth and Development Strategy; Marketing; Product Development; Performance Improvement; Customization and Personalization; Financial Services Industry; United States
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  • 12 Dec 2017
  • First Look

New Research and Ideas, December 12, 2017

previously believed. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53610 in press Journal of Personality and Social Psychology Enacting Rituals to Improve Self-control By: Tian, D.A., J. Schroeder, G. Haubl, J. Risen,... View Details
Keywords: Sean Silverthorne
  • 06 Sep 2016
  • First Look

September 6, 2016

Then judgment—a fusion of thinking, feelings, experience, imagination, and character—becomes critical. The author offers five practical questions to improve your odds of making sound judgments: What are the net, net consequences of all my... View Details
Keywords: Carmen Nobel
  • 19 Nov 2001
  • Research & Ideas

Alfred Chandler on the Electronic Century

its new product, the mainframe computer, to capture close to 80 percent of the world's markets. On the basis of the continuing learning and high financial returns, IBM developed its System 360, which in terms of prices charged and View Details
Keywords: by Alfred D. Chandler, Takashi Hikino & Andrew Von Nordenflycht; Computer; Consumer Products; Electronics; Manufacturing; Technology
  • 05 Nov 2013
  • First Look

First Look: November 5

the waiting time to enter the ED increased by 26 minutes. We do not find any indications of improved performance on clinical metrics, with no statistical change in the number of admissions to the hospital or... View Details
Keywords: Sean Silverthorne
  • 18 Mar 2008
  • First Look

First Look: March 18, 2008

Beshears, Katherine Lyford Milkman, Max H. Bazerman, and Lisa Sutherland Abstract Background—Research over the last several decades indicates the failure of existing nutritional labels to substantially improve the healthiness of... View Details
Keywords: Martha Lagace
  • 21 Dec 2010
  • First Look

First Look: December 21

an outsourcing firm complete radiological reads for hospital customers. We find that customer-, domain-, and technology-specific experience—as compared to other experience-leads to improved productivity. We discuss the implications of our... View Details
  • 02 Sep 2013
  • Research & Ideas

The Curse of Double-Digit Growth

and their clients," government expansion did little to improve the country's infrastructure or political capacity. Overall, the double-digit fraternity exhibited a worse performance on every indicator... View Details
Keywords: by Kim Girard
  • 02 Mar 2015
  • Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

neither upsell the customer to a device that may suit their needs better or make complementary sales of cables and ancillary devices that may improve the experience, and that customers are unlikely to buy online themselves. On a broader... View Details
Keywords: Re: Rajiv Lal; Retail
  • 31 May 2011
  • First Look

First Look: May 31

performance of business units can be evaluated using measures of economic value creation. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/211061-PDF-ENG China Environment Fund: Doing Well by Doing Good Christopher Marquis and... View Details
Keywords: Sean Silverthorne

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