Publications

May 2007 (Revised July 2011)
Background Note

Retail Shopping in 2007: The Net Versus the Mall

By: Stephen P. Bradley, Nancy Bartlett and James Weber

Provides an overview of the retail sector within the United States as online shopping captures an increased percentage of consumer spending. The role of enabling technologies and applications, including comparison shopping sites and recommendation systems, are covered.... View Details

Keywords: Spending; Marketing Channels; Demand and Consumers; Information Technology; Internet and the Web; Retail Industry; United States

January 2002 (Revised May 2002)
Case

Digital China Holdings Limited: ERP as a Platform for Building New Capabilities

By: F. Warren McFarlan, Guoqing Chen and Kai Reimers

This case analyzes a complex ERP implementation that takes place in one of the leading companies in China. The issues are indistinguishable from those facing a U.S. organization. View Details

Keywords: Internet and the Web; Technology Adoption; Information Technology; Complexity; Problems and Challenges; China

December 2001
Case

Alibaba.com (B)

By: F. Warren McFarlan and Fred Young

The challenges the largest Chinese electronic commerce company faces many challenges at the end of 2001. This case describes how it has completely reoriented its strategy in the past 12 months to become a B-to-B company. The key question is: Will it work and what... View Details

Keywords: Business or Company Management; Business Strategy; Internet and the Web; Problems and Challenges; Information Technology Industry; China; United States

1990
Book

Global Electronic Wholesale Banking

By: A. S. Mookerjee and J. I. Cash Jr.

Keywords: Global Range; Internet and the Web; Banks and Banking

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17 Jan 2008
Research & Ideas

If Marketing Experts Ran Elections

political advertising in this year's presidential campaign. Yet there are reasons for hope. Citizen interest in this year's primaries is high because there is no obvious winner and genuinely different candidates are competing on both sides. The View Details

Keywords: by John A. Quelch

01 Feb 1997
News

Conversing in Cyberspace: Students and Alumni Talk Management

because he liked the idea of "getting alumni and students together in an interactive forum." He hopes to see this kind of exercise at HBS enriched and expanded. "As the Internet technology goes further," he suggests, "there could be... View Details

Keywords: Daniel Penrice

01 Jun 2009
News

Crisis and Creativity

talent pool. Many Web 2.0 developments, including blogs and social networking, grew out of the large number of talented Web-literate workers who lost their jobs after the collapse of the Internet bubble. In addition, technologies and... View Details

Keywords: Bhaskar Chakravorti

01 Jun 2000
News

The HBS Show Must Go On: "STARt-up WARS" Continues Tradition of Smash Hits

more traditional careers. The cast of more than one hundred actors, singers, dancers, and musicians found plenty of material in the technology and Internet revolution, with songs such as "La Vida Nokia" and "The Heat Is in Dot-Com."... View Details

Keywords: Margie Kelley

01 Sep 2007
News

HBS Launches Unique Deferred-Admission Program

To promote the new program, the admissions office has planned visits to some thirty campuses across the country and the School’s first venture into Internet advertising. Promotional links to program information will appear on Facebook,... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Dec 1999
News

A Class Act

doing well. We are a leading provider (or so we like to believe) in the topsy-turvy world of Internet banking. Like any good, young Internet company, we are struggling for revenue, are losing money, and have... View Details

Keywords: Nancy O. Perry

01 Jun 2009
News

IXP 2009

Boston: Healthcare: Value-Based Healthcare Delivery (Michael Porter with Elizabeth Teisberg, Darden School of Business) Silicon Valley: Entrepreneurial Ventures: Consumer Internet and Clean Tech (Mike Roberts, Tom Eisenmann) New Orleans:... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Dec 1999
News

EMC's Ruettgers Finds Gold in Data Storage

usually don't get to participate in a third," Ruettgers said. "A team can't be successful unless the whole team is producing." Despite increasing competition, the future looks busy for EMC, with a new mother lode - the Internet - waiting... View Details

01 Apr 2000
News

Award-Winning Article Urges Companies to Loosen Ties that Bind

expenses associated with everyday activities such as management meetings, conferences, phone conversations, sales calls, reports, and memos. Hagel and Singer maintain that by dramatically reducing interaction costs, the Internet and other... View Details

01 Apr 2000
News

Sign of the Times: General Management Course Evolves

announcing the change, MBA Program Chair and Senior Associate Dean W. Carl Kester emphasized the need to address new management challenges, such as increased competition from abroad and from companies that are taking advantage of disruptive technologies. "The View Details

01 Dec 2002
News

“Speed Trap” Can Snare Companies

appeared in the October Academy of Management Journal. While some may see the story as a phenomenon of the Internet business environment, Perlow believes it sounds a cautionary note for any business. The pace of decision-making at... View Details

Keywords: Laura Singleton

2016
Teaching Note

Advanced Leadership Pathways: David Weinstein and Write the World

By: Rosabeth M. Kanter, Tessa Natanay Hamilton and Ai-Ling Jamila Malone

Teaching Note for Case 314-030. Following a successful career as a lawyer, Chief Administrative Officer of Fidelity Investments, and law school instructor, David Weinstein became a 2011 Advanced Leadership Fellow at Harvard University. During his Advanced Leadership... View Details

Keywords: Writing; Online Platform; Social Entrepreneurship; Education; Internet and the Web; Competency and Skills; Leadership; Change Management

October 2007
Article

The Art of Designing Markets

By: Alvin E. Roth

Traditionally, markets have been viewed as simply the confluence of supply and demand. But to function properly, they must be able to attract a sufficient number of buyers and sellers, induce participants to make their preferences clear, and overcome congestion by... View Details

Keywords: Market Design; Market Participation; Market Transactions; Information Technology; Internet and the Web

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February 2000 (Revised August 2000)
Case

Priceline WebHouse Club

By: Thomas R. Eisenmann and Jon K Rust

Priceline empowered consumers to "name their own price" for airline tickets and hotel rooms; then it shopped these offers to marketers. Priceline's founder Jay Walker described the resulting transactions as a new ecosystem, that helped consumers realize lower prices... View Details

Keywords: Business Model; Strategy; Disruptive Innovation; Internet and the Web; Entrepreneurship; Retail Industry