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  • All HBS Web  (3,054)
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  • January 2014 (Revised March 2014)
  • Case

Ford Asia Pacific & Africa: The E-coating Facility Decision in Gujarat, India (A)

By: Juan Alcacer and Nancy Hua Dai
In April 2013, Ford Asia Pacific & Africa (FAPA) was examining its options for e-coating service metal parts for the Ford Customer Service Division in Sanand, Gujarat, India. Randy Creel, Director of Parts Supply & Logistics, FAPA, worked with his colleagues in the US,... View Details
Keywords: Foreign Investment; International Business; Location Strategies; Global Strategy; Supply Chain
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Alcacer, Juan, and Nancy Hua Dai. "Ford Asia Pacific & Africa: The E-coating Facility Decision in Gujarat, India (A)." Harvard Business School Case 914-014, January 2014. (Revised March 2014.)
  • 06 Mar 2006
  • What Do You Think?

The China Dilemma for U.S. Firms: Comply, Resist, or Leave?

Summing Up The jury is in. Nearly all respondents to this month's column would advise U.S. firms such as Yahoo, Google, Cisco, and Microsoft to continue to operate in China despite the government's possible use of their content or... View Details
Keywords: by James Heskett; Technology
  • 01 Oct 1996
  • News

"Service-Profit Chain" Links Members of Service Management Unit

service, at HBS and beyond. Members of the unit have written case studies not only for the Service Management elective but also for other units, such as Technology and Operations Management, Organizational Behavior/Human Resources... View Details
Keywords: Susan Young
  • 01 Dec 2017
  • News

2017 in Manufacturing: The Supply Chain Goes High Tech

The globalization of manufacturing and the increased dependence on digital technology is transforming the sector and changing its competitive advantage profile. This is a long-term trend, but we are seeing its effects more clearly with... View Details
Keywords: Jerry Jasinowski (AMP 97, 1985), former president and CEO, National Association of Manufacturers
  • 01 Dec 2016
  • News

Alumni Books of 2016

kind of generosity. Royalties from this book go to Christian ministries focused on spreading the Gospel and providing for those in need. Global Risk Agility and Decision Making: Organizational Resilience in the Era of Manmade Risk by... View Details
  • 01 Jun 2015
  • News

India Research Center: Connecting HBS to South Asia

Executive Director of HBS’s India Research Center With the World Bank and the International Monetary Fund predicting that India will overtake China as the fastest-growing major economy within two years, HBS’s presence in this dynamic South Asian country has become... View Details
  • 27 Jul 2017
  • News

Seeing a Way Forward

organization’s operations more efficient through strategic improvement projects, thus allowing salauno to better serve its patients. Leger’s passion for social impact was itself borne of growing up a citizen of the world. Born in France,... View Details
Keywords: Jennifer Myers
  • 24 Oct 2005
  • Research & Ideas

IPR: Protecting Your Technology Transfers

affect it? A: The kind of technology transfer my coauthors Lee Branstetter, Raymond Fisman, and I study in our paper occurs when a parent of a multinational company provides information about industrial products or processes to an affiliate View Details
Keywords: by Cynthia Churchwell
  • 12 Apr 2018
  • Op-Ed

Op-Ed: The Trouble with Tariffs

likely get more serious. Huawei, the Chinese telecommunications equipment maker that has effectively been barred from selling into US markets, is now a leading innovator, and through sheer scale and scope of its engineering, is making heavy contributions to the View Details
Keywords: by Willy C. Shih; Manufacturing; Auto; Steel; Air Transportation; Technology; Telecommunications
  • May 1993 (Revised December 1997)
  • Background Note

Internationalization of Services, Module Note, The

Many industry-leading service providers are expanding internationally, with varying degrees of success. This note presents a framework for understanding the managerial challenges facing service firms as they enter foreign markets. In particular, focuses on key... View Details
Keywords: Service Operations; Cross-Cultural and Cross-Border Issues; Service Industry
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Loveman, Gary W. "Internationalization of Services, Module Note, The." Harvard Business School Background Note 693-103, May 1993. (Revised December 1997.)
  • 1980
  • Book

Product Innovation and Directions of International Trade

By: L. T. Wells Jr.
Keywords: Product Development; Globalization
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Wells, L. T., Jr. Product Innovation and Directions of International Trade. NY: Arno Press, Inc., 1980.
  • 26 Aug 2023
  • News

China Remains Embedded in US Supply Chains: Jackson Hole Paper

  • 01 Dec 2014
  • News

In My Humble Opinion: Vittorio Colao (MBA 1990)

daily basis, however, he is focused on operations and loves the energy of commercial challenges. “I am more of an execution-under-pressure type than a chess player,” he says. “I’ve seen too many strategies fail due to poor execution—and... View Details
Keywords: Julia Hanna; technology; Management, Scientific, and Technical Consulting Services; Professional Services
  • October 1995 (Revised March 1996)
  • Case

Booz.Allen & Hamilton: Vision 2000

In 1993, Booz.Allen & Hamilton forsook its previous, highly local organizational structure. It was motivated by a desire to serve multinational clients more effectively and to provide greater value to clients with more localized business by collecting best practices... View Details
Keywords: Organizational Change and Adaptation; Service Operations; Service Delivery; Organizational Structure; Global Strategy; Service Industry
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Loveman, Gary W., and Jamie O'Connell. "Booz.Allen & Hamilton: Vision 2000." Harvard Business School Case 396-031, October 1995. (Revised March 1996.)
  • Profile

Rachel Silverstein

to wear a lot of different hats – when you're lean, it's all hands on deck. I got involved in opening a new market launching a digital app launching a meal plan subscription product wholesale testing many different operational and... View Details
Keywords: Financial Services; Retail/Hospitality; CPG
  • 16 Oct 2013
  • News

Progress Through Preservation

Will Rogers by Maureen Harmon Every year, Will Rogers (MBA 1985) packages honey from his backyard beehive operation and doles it out to major supporters of the Trust for Public Land, where he serves as president and CEO. The hives, which... View Details
Keywords: Maureen Harmon; Real Estate
  • 28 Sep 2015
  • Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

Lal says. “But 80 to 90 percent of mobile money operations are failures.” “If you don’t identify the right problem, the rest of it will not go anywhere” His research shows that companies are starting their market analyses in the wrong... View Details
Keywords: by Dina Gerdeman; Financial Services; Telecommunications
  • 01 Mar 2012
  • News

What Makes Israel Tick?

1951). The group also traveled to the Palestinian West Bank to assess the status of financial and social institutions required for successful statehood. Poorvu Family Professor of Management Practice Arthur Segel chaired the Israel immersion trip, part of an ongoing... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 May 2025
  • News

The US Runs a Trade Surplus on Services, the Core of the Mass. Economy. Tariffs Could Change That.

  • 01 Jun 2005
  • News

Ideas: Books

Leviathans Multinational Corporations and the New Global History edited by Alfred D. Chandler Jr. and Bruce Mazlish (Cambridge University Press) In this collection of articles gathered by HBS professor emeritus (and Pulitzer Prize-winner)... View Details
Keywords: Alfred D. Chandler Jr.; Chandler
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