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Show Results For
- All HBS Web
(2,568)
- People (2)
- News (547)
- Research (1,694)
- Events (3)
- Multimedia (9)
- Faculty Publications (945)
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- 05 Aug 2008
- First Look
First Look: August 5, 2008
Authors:Sharon Horsky, Steven C. Michael, and Alvin J. Silk Abstract The common perception appears to be that vertical integration of advertising services is more the exception than the rule in the U.S. advertising industry. This study... View Details
Keywords: Martha Lagace
- 10 Apr 2018
- First Look
First Look at New Research, April 10, 2018
customer value, and the transformation of the stores of offline-first retailers from fulfillment-dominant centers into experience-dominant centers, which simultaneously reduce store size and inventory while improving the View Details
Keywords: Sean Silverthorne
- 26 Mar 2013
- First Look
First Look: March 26
ones. Findings: Our key counterintuitive finding is that Japanese and American founders of entrepreneurial firms are more similar than is often suggested. We first find that in both Japan and the U.S., achievement motivation is positively related to View Details
Keywords: Sean Silverthorne
- 14 Mar 2017
- First Look
First Look at New Research, March 14
in Somerville, Massachusetts, Formlabs manufactures 3D printers used to print everything from prototypes and models to jewelry, dental, and sculpture molds. As Formlabs prepares to ship its latest model, the Form 2, Head of Customer... View Details
Keywords: Sean Silverthorne
- 21 Feb 2017
- First Look
First Look at New Research: February 21
Art Museum By: Lund, Ragnar, and Stephen A. Greyser Abstract—This paper examines cultural sponsorship from a partnership perspective. It studies the collaboration between two international institutions, a bank and a museum, and their value co-creation with View Details
Keywords: Carmen Nobel
- 23 Mar 2010
- First Look
First Look: March 23
scheduling affect operational performance and the quality of labor at the stores. The case describes the tasks (both in-store logistics and customer service tasks) that are carried out by store employees at... View Details
Keywords: Martha Lagace
- 18 Jan 2021
- Book
How Thinking Like a Startup Helps Governments Solve More Problems
discussed other key points from the book: Martha Lagace: What do you mean by “possibility government”? Mitchell Weiss: Possibility government is the pursuit of novel programs and services by public officials and their outside private... View Details
Keywords: by Martha Lagace
- 27 Sep 2016
- First Look
September 27, 2016
uncertain, ambiguous, and complex (VUCA), Web 2.5-enabled economy. We show that a trio of forces of digital disruption—specifically the disintermediation of the services of instructors and facilitators, the disaggregation of the... View Details
Keywords: Sean Silverthorne
- 05 Nov 2012
- Research & Ideas
What Wall Street Doesn’t Understand About International Trade
Cohen. The research team reasoned that firms would most likely export products and services to countries where they had strong informational ties—and that people with personal knowledge of those countries could help firms to form those... View Details
Keywords: by Carmen Nobel
- 12 Oct 1999
- Research & Ideas
Porter’s Perspective: Competing in the Global Economy
interconnected companies, specialized suppliers, service providers, firms in related industries, and associated institutions in particular fields that compete but also cooperate") in your 1990 book The Competitive Advantage of... View Details
Keywords: Re: Michael E. Porter
- 13 Mar 2018
- First Look
March 13, 2018
real estate brokerage but helped home buyers and sellers save more money. Over time, in response to customer feedback, Redfin increased the level of customer service it... View Details
Keywords: Sean Silverthorne
- 30 May 2017
- First Look
First Look at New Research and Ideas, May 30
billion in investments and R&D to build a GiGAtopia, essentially ushering in the next generation of mobile (5G) and wired infrastructure. CEO Dr. Chang-Gyu Hwang, and his team are considering which areas to prioritize in terms of new products and View Details
Keywords: Sean Silverthorne
- 07 Aug 2018
- First Look
New Research and Ideas, August 8, 2018
improvements in delivering specific healthcare services and justify further investigation of process improvements. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54827 in press Journal of Personality and Social... View Details
Keywords: by Sean Silverthorne
- 04 Mar 2013
- Lessons from the Classroom
Lessons from Running GM’s OnStar
OnStar as president and CEO for 14 years. A major subsidiary of General Motors, OnStar provides in-vehicle security, navigation, remote diagnostic, and emergency services to more than 6 million subscribers. Now a senior lecturer at HBS,... View Details
- 31 Jul 2007
- First Look
First Look: July 31, 2007
customer orientation. The study also suggests that the relationship between market orientation and innovation consequences is stronger in highly competitive environments but weaker in technology turbulent ones. Finally, findings suggest... View Details
Keywords: Martha Lagace
- 16 Jul 2013
- First Look
First Look: July 16
resource-management issues, the author argues, water, electricity, and transit deserve the greatest focus. Every other service a competitive city provides-functional housing, schools, hospitals, stores, police and fire departments,... View Details
Keywords: Anna Secino
- 29 Oct 2013
- First Look
First Look: October 29
visualization, a lens to assess existing competitive offerings, the creation of potential customer personas, and imagining a "hero's journey." When combined, these analyses allow designers to conceive elements that will result... View Details
Keywords: Sean Silverthorne
- 31 May 2011
- First Look
First Look: May 31
analyze all questions and answers from the inception of the Google Answers service through November 2003, and I find notable trends in answerer behavior: more experienced answerers provide answers with the characteristics askers most... View Details
Keywords: Sean Silverthorne
- 21 Mar 2017
- First Look
First Look at New Research, March 21
Transformational Customer Experiences Anyone who has recently travelled, gone shopping, or tried to have a problem solved may have little recollection of the experience. Worse yet, some are frustrated by the lack of responsiveness or... View Details
Keywords: Sean Silverthorne
- 05 Sep 2012
- First Look
First Look: September 5
with a request for proposal, the company's largest customer performs a routine evaluation and ranks PV Technologies third behind two key competitors. The director of sales and marketing must weigh the possible consequences of the report... View Details
Keywords: Sean Silverthorne