Show Results For
- All HBS Web
(7,922)
- People (9)
- News (1,433)
- Research (5,733)
- Events (20)
- Multimedia (9)
- Faculty Publications (4,099)
Show Results For
- All HBS Web
(7,922)
- People (9)
- News (1,433)
- Research (5,733)
- Events (20)
- Multimedia (9)
- Faculty Publications (4,099)
- January 2011
- Case
A Slice of the Pie: Ruby Collins and Tenants in Common
- Research Summary
Retail Store Operations
Professor Ton's research focuses on the last link in many supply chains, the retail store. She examines how store operations should be designed and managed to ensure that both in-store logistics activities and customer service activities are performed... View Details
- January 2007
- Case
AMD: A Customer-Centric Approach to Innovation
- 2020
- Working Paper
Updating the Balanced Scorecard for Triple Bottom Line Strategies
- July 2023
- Case
Schuberg Philis: From Success to Significance
- Article
No Team is an Island: How Leaders Shape Networked Ecosystems for Team Success
- 2012
- Book
Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy
- 10 Jan 2012
- First Look
First Look: January 10
- 2024
- Working Paper
Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services
We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details
- 14 Nov 2011
- Working Paper Summaries
The Impact of Corporate Sustainability on Organizational Process and Performance
- March 2001 (Revised February 2009)
- Case
HDFC (A)
- August 2014
- Case
Netflix in 2011
- June 2010
- Article
Leadership Competencies for Implementing Planned Organizational Change
Benson P. Shapiro
Benson P. Shapiro is a well-known authority on marketing strategy and sales management with particular interests in pricing, product line planning, and marketing organization. He is also the Malcolm P. McNair Professor of Marketing Emeritus at the Harvard Business... View Details
Kris Johnson Ferreira
Kris Ferreira is the Edgerley Family Associate Professor of Business Administration in the Technology and Operations Management (TOM) Unit. She teaches the Supply Chain Management course in the MBA elective curriculum and analytics in numerous Executive Education... View Details
- August 2017
- Case
RoboTech: Storming into the U.S. Market
- Research Summary
The Role of the Internet in Enhancing Service and Reducing Cost
Is delivering service (both internal and external) facilitated by the Internet a zero sum game in which costs associated with delivering superior service must always be passed on to customers in the form of higher prices? Does the quantity and type of service... View Details
Stuart C. Gilson
Professor Stuart Gilson is the Steven R. Fenster Professor of Business Administration at Harvard Business School, and former chairman of the Finance Unit. His research, teaching, and consulting focuses on the financial, business, and legal strategies that companies... View Details
- December 2017 (Revised January 2018)
- Case
Alltech
- October 2022 (Revised September 2024)
- Case