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Show Results For
- All HBS Web
(2,448)
- People (3)
- News (418)
- Research (1,697)
- Events (11)
- Multimedia (6)
- Faculty Publications (680)
- 20 Jan 2010
- First Look
First Look: Jan. 20
strategy, creating high levels of customer satisfaction, or motivating people to navigate complex matrix organizations. Download the paper: http://www.hbs.edu/research/pdf/10-051.pdf Substitution Patterns of the Random Coefficients Logit... View Details
Keywords: Martha Lagace
- 01 Jun 2015
- News
Alumni and Faculty Books for June 2015
Alumni Books The Boat House Café: Book One of First Light by Linda Cardillo (MBA 1978) (Bellastoria Press LLP) A novel set on Martha’s Vineyard. Buffoonery on Woodhouse Avenue by Bob Garland (PMD 20, 1970) (Gabbrolandbooks) The fourth in a series of humorous novels.... View Details
- 02 Oct 2018
- First Look
New Research and Ideas, October 2, 2018
Xu Abstract—We investigate how dynamic pricing can lead to more product returns in the online retail industry. Using detailed sales data of more than two million transactions from the Indian online retail market, where price promotions are very common, we document two... View Details
Keywords: Dina Gerdeman
- 01 Dec 2016
- News
Carving a Niche
to freeride and freestyle skis that can be used to navigate obstacles and jumps in terrain parks and away from established runs. Based in Verbier, Switzerland, Hoye and cofounder Tony McWilliam started the company in 2006—the same year... View Details
Keywords: Julia Hanna
- 01 Dec 2014
- News
Alumni and Faculty Books for December 2014
brand management that avoids traditional brand tenets of control and competition, largely adopted from the private sector, in favor of a strategic approach centered on the mission and based on participation, shared values, and the... View Details
- 07 May 2013
- First Look
First Look: May 7
Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which customers are most likely to... View Details
Keywords: Carmen Nobel
- 14 Aug 2007
- First Look
First Look: August 14, 2007
Beers at the Millennium Harvard Business School Case 706-518 At the time of the millennium, diamond demand was threatened by an increasing awareness among jewelry customers that diamond production and trading in some countries was being... View Details
Keywords: Martha Lagace
- 01 Sep 2009
- News
Faculty Books
Kanter contends that vanguard companies deliver what their customers want better than their competitors do, thereby providing the financial success shareholders demand and the social conscience demanded by the new generation of managers.... View Details
- 01 Aug 2006
- First Look
First Look: August 1, 2006
twenty-first century—race. As contributors to this volume, we were asked to focus on the relationship between race and mentoring. What do we learn about this important developmental relationship by examining the research on race and mentoring? Like DuBois, we believe... View Details
Keywords: Sean Silverthorne
- 01 Sep 2005
- News
Get Ready for Saudi Oil Shock
Photo Courtesy MATTHEW R. SIMMONS In his new book, Twilight in the Desert: The Coming Saudi Oil Shock and the World Economy (John Wiley & Sons, 2005), Matthew Simmons (MBA ’67) sounds an alarm about a finite resource that he believes is running dry. View Details
- 26 Jul 2011
- First Look
First Look: July 26
threat responses and their implications for research on identity dynamics within organizations. Working PapersThe Impact of Supplier Reliability Tracking on Customer Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole... View Details
Keywords: Sean Silverthorne
- 09 Oct 2019
- Research & Ideas
For Better Ideas, Bring the Right People to the Brainstorm
administration in the Strategy Unit at Harvard Business School, “whether that means talking to customers about where the pain points are or talking to clients about new opportunities.” Good entrepreneurs use these kinds of conversations... View Details
Keywords: by Michael Blanding
- 01 Apr 1996
- News
Technology for Learning's Sake
face with realistic business situations right in the classroom." Building rapidly on the skill base and fiber network already in place at the School, such an initiative has indeed been launched. Progress to date has included the... View Details
Keywords: by Deborah Blagg; photo by David Zadig
- 01 Jun 2015
- News
In My Humble Opinion: Priya Paul (OPM 28, 1999)
things that were perhaps beyond our capabilities,” she recalls. “It was a period of about 7 to 10 years before any of us could take a breath because there was so much to do and so many challenges.” Today, as chairperson of the family’s Apeejay Surrendra Park Hotels,... View Details
Keywords: Julia Hanna
- 01 Mar 2006
- News
Entrepreneur's Notebook with Paul Conforti and Kim Moore (both MBA '97)
centrally, frozen, and distributed to multiple locations, thereby allowing quality control, reduced cost, and consistency. Most importantly, customers have an emotional attachment to their favorite desserts — they come back for more, and... View Details
- 24 Apr 2006
- Research & Ideas
Managing Alignment as a Process
that existing stores must participate in normal industry growth while the new stores experience targeted revenue growth. The corporate scorecard also measures the amount of cash flow generated and invested. The customer synergy comes from... View Details
- 01 Oct 1999
- News
Q & A: Jeanne P. Jackson: A New Regime at Banana Republic
our customer base with traditional marketing cuts, you don't come up with a traditional demographic distribution. The thing that our customers have in common is an attitude:... View Details
- 24 Sep 2001
- Research & Ideas
How To Be an Angel Investor
If you want to become good at early-stage investing, you need to learn how to size up the fundamental elements of an opportunity. Many investors use checklists or think of evaluation as a process of judging an entrepreneur, or an idea, or a particular set of facts.... View Details
Keywords: by David Amis & Howard Stevenson
- 02 Apr 2013
- First Look
First Look: April 2
care needs to go "beyond the pill" and systematically integrate combinations of treatments. We discuss the implications of this approach for organizational and business models in the pharmaceutical industry. 2006 World Politics China's 'New Regionalism':... View Details
Keywords: Sean Silverthorne
- 26 Jan 2016
- First Look
January 26, 2016
really matters to the policyholder. The insights gleaned from the detailed consumer analysis are quite different than the original beliefs of the management team. Students must devise a new customer service... View Details
Keywords: Sean Silverthorne