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Publications

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  • September 1984
  • Case

Henkel Corp.: International Sealants Brand SISTA (B)

By: Robert J. Dolan
Describes the outcome of implementation of the standardized plan described in Henkel (A). View Details
Keywords: Marketing Strategy; Globalization; Expansion; Profit; Conflict Management; Outcome or Result; Consumer Products Industry; Construction Industry; Europe; West Germany
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  • June 1992 (Revised March 2006)
  • Case

Concordia Casting Company

By: F. Warren McFarlan
Describes five years of development in a centralized data processing activity serving a highly decentralized corporation. Data processing manager discovers that a major software system conversion is a full year behind schedule, and subsequently makes several managerial... View Details
Keywords: Analytics and Data Science; Applications and Software; System; Information Technology; Change Management; Organizational Change and Adaptation; Leadership Style; Leading Change; Human Resources; Conflict and Resolution; Supply Chain Management; Accounting; Auto Industry
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  • 12 Sep 2006
  • First Look

First Look: September 12, 2006

skills—not rules—for building these relationships. The authors offer the following five principles for healthy resolution of the tensions that commonly arise over differences: Pause to short-circuit the emotion View Details
Keywords: Sean Silverthorne
  • January 1985
  • Case

Revitalizing Businesses: Shareholder/Work Force Conflicts, Course Module

By: William E. Fruhan Jr.
Keywords: Business Ventures; Conflict and Resolution; Business and Shareholder Relations
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  • 23 Jan 2008
  • First Look

First Look: January 23, 2008

Tintaya copper mine has long been a source of intense conflict between local community members and mine operators. The mine, which was owned and managed first by the Peruvian... View Details
Keywords: Martha Lagace
  • 24 Apr 2007
  • First Look

First Look: April 24, 2007

  Working PapersPoverty, Social Divisions, and Conflict in Nepal Authors:Quy-Toan Do and Lakshmi Iyer Abstract We conduct an econometric analysis of the economic View Details
Keywords: Sean Silverthorne
  • 02 Jun 2003
  • What Do You Think?

What Can Aspiring Leaders Be Taught?

Summing Up An overarching theme of an unusually large number of responses to the June question of "What can aspiring leaders be taught?" was that of context. That is, the suggestion that while it may be late to teach ethics and... View Details
Keywords: by James Heskett
  • 30 Oct 2006
  • First Look

First Look: October 31, 2006

evolution of the two companies' relationship and the differences in mindset and culture—Norwegian/Japanese as well as small venture/big venture and software company/hardware... View Details
Keywords: Sean Silverthorne
  • 19 Jan 2023
  • Blog Post

11 Ways to Reengage Employees in the New Year

plans. 2. Set Team Resolutions: Ease the stress of getting back on track after the holidays by coming together as a team to clarify your goals. Plan to discuss team resolutions that can be achieved together View Details
Keywords: All Industries
  • 05 Mar 2007
  • Research & Ideas

Risky Business? Protecting Foreign Investments

however. There are several reasons. First, countries divide themselves easily into home countries and host countries and see themselves as having conflicting interests. Yet,... View Details
Keywords: by Sean Silverthorne; Energy; Utilities
  • 05 Feb 2008
  • First Look

First Look: February 5, 2008

Ostrovsky, and Schwarz. We prove that convergence occurs with probability 1, and we compute the expected time until convergence. Download the paper: http://www.hbs.edu/research/pdf/08-056.pdf Attracting... View Details
Keywords: Martha Lagace
  • 10 Feb 2009
  • First Look

First Look: February 10, 2009

differentials. Download the paper: http://www.hbs.edu/research/pdf/09-089.pdf The Bloody Millennium: Internal Conflict in South Asia Author:Lakshmi Iyer Abstract This paper documents the short-term and... View Details
Keywords: Martha Lagace
  • 08 Dec 2009
  • First Look

First Look: Dec. 8

conflict and enhancement within people on two crucial aspects of resolving problems with others: integrative behavior and openness. The results of two studies support the... View Details
Keywords: Martha Lagace
  • April 2008 (Revised August 2008)
  • Supplement

Shareholder Activists at Friendly Ice Cream (B)

By: V.G. Narayanan, Fabrizio Ferri and James Weber
This case study briefly describes the outcome of the Shareholder Activists at Friendly Ice Cream (A) case. View Details
Keywords: Investment Activism; Business and Shareholder Relations; Conflict and Resolution; Outcome or Result
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  • November 2007
  • Supplement

Differences at Work: Emily (B)

By: Sandra J. Sucher and Rachel Gordon
In Differences at Work: Emily (B) HBS Case No. 9-408-046 Emily considers whether to file a formal complaint with her Human Resources department about the emails but ultimately decides to confront the culprits herself, beginning by sending an email to one of her... View Details
Keywords: Working Conditions; Interpersonal Communication; Employees; Conflict and Resolution; Communication
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  • 12 PM – 1 PM EDT, 21 Mar 2017
  • Webinars: Trending@HBS

Is American Democracy in Trouble? Thoughts on the Perils (and Promise) of an Aging Democracy

Is American democracy in trouble? What could this mean for the nations economy and business environment? Professor Moss will take up these questions from an historical perspective, exploring the strengths and weaknesses of the nations political system as it has evolved... View Details
  • 7 Nov 2010
  • Conference Presentation

Speaking Up Constructively: Managerial Practices That Elicit Solutions from Front-line Employees

By: Michael W. Toffel
Keywords: Management Practices and Processes; Employees; Conflict and Resolution
Related
  • 1995
  • Chapter

Overcoming Obstacles to a Successful Climate Convention

By: James K. Sebenius
Keywords: Negotiation; Conflict and Resolution; Climate Change; International Relations
Related
  • 02 Aug 2006
  • Research & Ideas

Investor Protection: The Czech Experience

characters, and its resolution was not really satisfying, given that the Czech public ended up paying (literally) for the weakness of their country's property and contract... View Details
Keywords: by Martha Lagace; Media & Broadcasting; Entertainment & Recreation
  • 22 Feb 2010
  • Op-Ed

Tragedy at Toyota: How Not to Lead in Crisis

Toyota's ever-widening problems are a tragic case study in how not to lead in crisis. Under the media spotlight, Toyota CEO Akio Toyoda, grandson of the founder, went into hiding and sent American CEO Jim Lentz to make apologies.... View Details
Keywords: by William George; Auto