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Show Results For
- All HBS Web
(2,546)
- People (3)
- News (459)
- Research (1,761)
- Events (11)
- Multimedia (42)
- Faculty Publications (1,289)
- April 2012
- Supplement
Meli Marine, Spreadsheet Supplement (Brief Case)
By: Richard G. Hamermesh and Sunru Yong
Stanley P. Goldstein
establishments into an industry-focused healthcare company under the CVS name. His restructuring gamble paid off – building the largest drug retail chain in the United States generating over $15 billion in revenues. View Details
Keywords: Retail
Alan L. Wurtzel
superstore concept in electronics retailing) and a smaller, portable brand-name electronics storefront. Wurtzel perfected this merchandising strategy as his chain expanded throughout the United States, and under his direction, the firm’s... View Details
Keywords: Retail
- 2017
- Chapter
Marketing Models for the Customer-Centric Firm
By: Eva Ascarza, Peter S. Fader and Bruce G.S. Hardie
A customer-centric firm takes the view that there are three key drivers of (organic) growth and overall profitability: Customer acquisition, customer retention, and customer development (i.e., increasing the value of each existing customer (per unit of time) while they... View Details
Ascarza, Eva, Peter S. Fader, and Bruce G.S. Hardie. "Marketing Models for the Customer-Centric Firm." In Handbook of Marketing Decision Models. 2nd ed. Edited by Berend Wierenga and Ralf van der Lans, 297–330. International Series in Operations Research & Management Science. Springer, 2017.
- 25 Feb 2020
- News
In My Humble Opinion: Mr. Coffee
Courtesy Peet’s Courtesy Peet’s Ketchup. Potato chips. Chewing gum. Coffee. “These are products that everyone can relate to, that people understand,” says Casey Keller (MBA 1989), a longtime executive in consumer-packaged goods with stints at Procter & Gamble, HJ... View Details
Keywords: Julia Hanna
- August 2015 (Revised March 2016)
- Supplement
Rana Plaza (C): Primark and Victim Compensation
By: John A. Quelch and Margaret L. Rodriguez
Keywords: Labor Relations; Corporate Social Responsibility; Sustainability; International Marketing; Supply Chain Management; Corporate Social Responsibility and Impact; Marketing; Labor Unions; Environmental Sustainability; Globalized Markets and Industries
Quelch, John A., and Margaret L. Rodriguez. "Rana Plaza (C): Primark and Victim Compensation." Harvard Business School Supplement 516-014, August 2015. (Revised March 2016.)
- December 2012 (Revised August 2013)
- Case
Nestlé: Agricultural Material Sourcing Within the Concept of Creating Shared Value (CSV)
By: Ray A. Goldberg and Lorin A. Fries
Corporate Head of Agriculture Hans Jöhr's mind raced in anticipation of the executive board meeting that afternoon. Jöhr recognized the meeting as a key opportunity to strategize far into the future, reexamining how his team's efforts in sustainable agricultural... View Details
Keywords: Agribusiness; Value Creation; Quality; Supply Chain Management; Social Issues; Environmental Sustainability; Problems and Challenges; Growth and Development Strategy; Agriculture and Agribusiness Industry; Health Industry
Goldberg, Ray A., and Lorin A. Fries. "Nestlé: Agricultural Material Sourcing Within the Concept of Creating Shared Value (CSV)." Harvard Business School Case 913-406, December 2012. (Revised August 2013.)
- 01 Mar 2012
- News
Balanced Scorecard and Beer Game Go High-Tech
current iteration, the game still teaches supply chain costs, lead time, and inventory management, but now students order kegs on beloved tablets and other devices. For students, simulations bring material to life, deepen contextual... View Details
- 01 Dec 2017
- News
2017 in Energy: A Future of Lower Energy Prices
natural gas prices revert to historical mean levels. Depending on where you are in the economic supply chain that can be beneficial or detrimental. If you look at all the economies that depend on petro dollars, the prospect of... View Details
- 09 Jul 2008
- Research & Ideas
Starbucks’ Lessons for Premium Brands
"Stores no longer have the soul of the past and reflect a chain of stores vs. the warm feeling of a neighborhood store." Starbucks tried to add value through innovation, offering wi-fi service and creating and selling its own... View Details
- 26 Jul 2017
- Blog Post
“Uncertainty Makes It More Interesting.”
he reported directly to the CEO.” More importantly, he got the exclusive rights to one of 3G’s investments: ownership of the Tim Hortons chain in Mexico. With the capital raised, the plan was “to build aggressively” in an alien... View Details
Keywords: Consumer Products / Retail
- 20 Aug 2015
- Blog Post
AVICII: REFLECTIONS ON MANAGING THE BRAND OF A GLOBAL SUPERSTAR
element of the company is how many different elements of the value chain they’ve brought in-house. Artist management, record label, publishing, creative agency, legal, booking, and recording studio all under one brilliant Ralph... View Details
Keywords: Entertainment / Media / Sports
- 04 Jun 2024
- Blog Post
ClimateCAP 2024
complex interplay between reducing reliance on fossil fuels and the growing demand for vital minerals like cobalt. Exploring innovative solutions, from recycling critical minerals to implementing regulations ensuring supply chain... View Details
Thomas G. Stemberg
Stemberg was a pioneer in the retail industry. By contracting directly with manufacturers of office supplies and eliminating the wholesaler, Stemberg was able to offer discounted supplies to small businesses and individuals through his non-descript retail centers. As... View Details
Keywords: Retail
Howard D. Johnson
After securing a secret ice cream recipe for $300 in 1925, Johnson began preparing ice cream in his basement and selling it in his pharmacy. The success of the ice cream gave way to the closure of the pharmacy and the start of the distinctive orange-roofed Howard... View Details
Keywords: Restaurants & Lodging
- March 1999 (Revised June 2004)
- Case
Keurig
By: Paul W. Marshall and Jeremy Dann
Nick Lazaris becomes Keurig's third CEO in three years, after one founder was fired and the other decided to leave the company. He inherits a company that has made several abortive attempts to launch its new coffee brewing system. Now, problems with crucial suppliers... View Details
- October 21, 2022
- Article
Climate Regulations Are About to Disrupt Global Shipping
By: Willy C. Shih
Ships that transport goods across oceans are collectively a major generator of greenhouse gases. Rules from the International Maritime Organization and the European Union aimed at curbing these emission promise to make transoceanic and regional shipping more expensive... View Details
Keywords: Shipping; Decarbonization; Environmental Regulation; Supply Chain; Disruption; Shipping Industry; Atlantic Ocean; Oceania; Asia; Europe; North and Central America
Shih, Willy C. "Climate Regulations Are About to Disrupt Global Shipping." Harvard Business Review Digital Articles (October 21, 2022).
- 01 Dec 2001
- News
Film School
fabrics firm in Pennsylvania, but prior to that, he had run a departmentstore chain in Southern California and had friends and contacts in the movie industry. With their help, in 1994 Seder founded the Big Picture Alliance (BPA), an... View Details
- July–August 2019
- Article
Coupling Labor Codes of Conduct and Supplier Labor Practices: The Role of Internal Structural Conditions
By: Yanhua Bird, Jodi L. Short and Michael W. Toffel
Exploitive working conditions have spurred companies to pressure their suppliers to adopt labor codes of conduct and to conform their labor practices to the standards set forth in those codes. Yet little is known about whether organizational structures such as codes... View Details
Keywords: Organization Theory; Economic Sociology; Social Responsibility; Sustainability; Auditing; Process Improvement; Organizational Structure; Corporate Social Responsibility and Impact; Supply Chain; Labor; Working Conditions
Bird, Yanhua, Jodi L. Short, and Michael W. Toffel. "Coupling Labor Codes of Conduct and Supplier Labor Practices: The Role of Internal Structural Conditions." Organization Science 30, no. 4 (July–August 2019): 847–867. (Best Paper Award at ComplianceNet Conference 2019, 2020 Responsible Research in Management Award Finalist.)
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
Above: Chris Kempczinski is one of the alumni working to modernize McDonald’s. Nick Karavites owns 24 McDonald’s restaurants in the Chicago area and the surrounding suburbs, and when he visits them, he always keeps his eye out for a surefire sign of trouble: A customer... View Details