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  • All HBS Web  (1,757)
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    • News  (263)
    • Research  (1,205)
    • Events  (4)
    • Multimedia  (22)
  • Faculty Publications  (935)
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  • 15 Dec 2020
  • Research & Ideas

The Unspoken Messages of COVID-19 Restrictions

partnership with the online review platform Yelp helped the researchers evaluate consumers’ interest in dining at restaurants as well as ordering food for delivery and takeout. The team found that: People across the US had largely stopped... View Details
Keywords: by Danielle Kost; Food & Beverage
  • 06 May 2015
  • What Do You Think?

Are You Ready for Personalized Predictive Analytics?

knew she was pregnant. Target's Big Data analysis of hers' and others' purchases, combined with related information, had placed her in a cohort with other women known to be pregnant. Predictive analytics will be essential to the development of concepts such as... View Details
Keywords: by James Heskett
  • 31 Mar 2014
  • Research & Ideas

Encouraging Niche Content in an Ad-Driven World

closer match between content and audience interest. Zhu has other research in the works related to ad-sponsored business models, including one with Robert Seamans at New York University that considers how ad-sponsored free newspapers affect pricing and content View Details
Keywords: by Julia Hanna; Information; Publishing; Journalism & News
  • 27 Jul 2020
  • Blog Post

HBS Summer Fellows Respond to COVID-19

requests for essential deliveries of food and medicine in their local community. We are on a mission is to efficiently allocate resources to at-risk and underserved communities with the power of technology. Laurens De Poorter (MBA 2020),... View Details
  • 06 Apr 2023
  • Blog Post

Circularity in Denmark

allows for innovative incentives for meeting sustainability goals, such as a point-based Sustainability Incentive model in which low-performing suppliers (as measured by progress towards the model’s 19 different sustainability levers such as feed, manure View Details
  • Student-Faculty-Profile

Michelle Shell & Ryan Buell

incorporated into the design and delivery of services. The design of financial services in particular has for many years focused on the efficient execution of transactions and strong investment performance, but in my opinion, not enough... View Details
  • June 2022
  • Case

Worten Portugal: Becoming a Digital Marketplace

By: Antonio Moreno, Pedro Amorim and Tonia Labruyere
With Amazon's entry into Portugal, Miguel Mota Freitas, CEO of Portuguese electronics chain Worten, is reflecting on their strategy of building a competitive marketplace. View Details
Keywords: Digital Transformation; Digital Strategy; Digital Platforms; Brands and Branding; E-commerce; Logistics; Service Delivery; Supply Chain; Competitive Strategy; Diversification; Consumer Products Industry; Electronics Industry; Retail Industry; Portugal; Spain
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Moreno, Antonio, Pedro Amorim, and Tonia Labruyere. "Worten Portugal: Becoming a Digital Marketplace." Harvard Business School Case 622-062, June 2022.
  • November 2019
  • Supplement

Kids & Company: Entering the U.S.

By: Boris Groysberg, Sarah Mehta and Matthew Preble
This video supplement pairs with “Kids & Company: Entering the U.S.” (case no. 418011). It contains eight individual clips that range in length from 5 to 12 minutes. Instructors can use the videos, either in whole or in part, as an additional teaching... View Details
Keywords: Early Childhood Education; Strategy; Growth and Development Strategy; Growth Management; Business Strategy; Competitive Strategy; Competitive Advantage; Expansion; Leadership; Marketing; Product Marketing; Brands and Branding; Service Delivery; Service Operations; Product Design; Product Development; Cross-Cultural and Cross-Border Issues; Selection and Staffing; Customer Focus and Relationships; Entrepreneurship; Service Industry; Canada; United States
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Groysberg, Boris, Sarah Mehta, and Matthew Preble. "Kids & Company: Entering the U.S." Harvard Business School Multimedia/Video Supplement 420-704, November 2019.
  • 29 May 2014
  • Research & Ideas

Research Symposium 2014

to find ways to get our students to engage with this idea," he said. "Our students will be tomorrow's participants in thin political markets." (To learn more about thin political markets, see the story A Manager's Moral Obligation to Preserve Capitalism. ) Value-based... View Details
Keywords: by Carmen Nobel; Accounting; Health
  • 21 Oct 2013
  • Research & Ideas

Missing the Wave in Ship Transport

notes the folly of that strategy, quoting marine historian Martin Stopford, author of Maritime Economics, a leading treatise on shipping: "If so many owners had not had the same idea, this would have been a successful strategy." The heavy View Details
Keywords: by Kim Girard; Transportation
  • 05 Jul 2006
  • Research & Ideas

Reinventing the Dowdy Savings Bond

institutions, particularly the mutual fund industry. His work has focused on the determinants of fund flows, the impact of alternative governance structures on fee setting, the evolution of competition, and underlying economics of the industry. Recently, he has been... View Details
Keywords: by Julia Hanna; Banking; Financial Services
  • 26 Feb 2001
  • Research & Ideas

David, Goliath, and Disruption

audience. "But it's also a hell of a lot of fun. If you have something that truly is new and different and better, if you can focus it on a market ... you can do amazing things against some awfully big competitors." "Disruption often comes in service... View Details
Keywords: by Martha Lagace
  • Web

What Others Are Saying - Institute For Strategy And Competitiveness

every participant in health care delivery to reexamine current strategies and practices, and achieve vastly better results.” — Delos M. Cosgrove, MD, Chief Executive Officer, The Cleveland Clinic “Redefining Health Care is at once... View Details
  • Web

FAQs - Institute For Strategy And Competitiveness

Health Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network VBHCD Initiative VBHCD... View Details
  • July – August 2011
  • Article

Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units

By: I. M. Nembhard and A. L. Tucker
Dynamic service settings-characterized by workers who interact with customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)-play an important role in the economy. Organizational learning studies in these settings have... View Details
Keywords: Experience and Expertise; Customer Focus and Relationships; Learning; Health Care and Treatment; Service Delivery; Performance Improvement; Quality; Groups and Teams; Cooperation; Health Industry
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Nembhard, I. M., and A. L. Tucker. "Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units." Organization Science 22, no. 4 (July–August 2011): 907–922.
  • Article

What Do Nongovernmental Organizations Do?

By: Eric D. Werker and Faisal Z. Ahmand
Nongovernmental organizations are one group of players who are active in the efforts of international development and increasing the welfare of poor people in poor countries. Nongovernmental organizations are largely staffed by altruistic employees and volunteers... View Details
Keywords: Non-Governmental Organizations; Growth and Development; Welfare or Wellbeing; Poverty; Service Delivery; Crime and Corruption; Social Entrepreneurship; Decision Making; Resource Allocation; Product Development; Framework
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Werker, Eric D., and Faisal Z. Ahmand. "What Do Nongovernmental Organizations Do?" Journal of Economic Perspectives 22, no. 2 (Spring 2008).
  • 18 Aug 2009
  • First Look

First Look: August 18

and physical therapists. The Center was created to address what its founder, James Weinstein, M.D., saw as the uncoordinated and inefficient delivery of spinal care in the United States. The Center emphasized using non-surgical treatments... View Details
Keywords: Martha Lagace
  • 01 Mar 2009
  • News

Your Taxi Is Waiting

two more rounds of equity financing of $2.5 million each in 2005 and 2006. In August 2007, Linear took delivery of its first VLJ, an Eclipse 500 purchased on the secondary market. The brainchild of high-tech engineer and venture... View Details
Keywords: Julia Hanna; Air Transportation; Transportation
  • 20 Feb 2018
  • First Look

First Look at New Research and Ideas, February 20, 2018

Describes TelePizza, Spain's leading chain of pizza restaurants and delivery services. TelePizza has experienced rapid growth to 500 stores since its creation in 1987. The company went public on the Spanish stock market in late 1996.... View Details
Keywords: Sean Silverthorne
  • 14 May 2013
  • First Look

First Look: May 14

P/E industries, which have a negative valuation change in the year after the investment. 2006 New England Journal of Medicine Leading Clinicians and Clinicians Leading By: Bohmer, Richard M.J. Abstract—More effective models of care View Details
Keywords: Sean Silverthorne
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