University - Publications - Faculty & Research

22 May 2007
First Look

First Look: May 22, 2007

Southeastern Pennsylvania University Hospital. He must balance his time taking care of patients, running a practice, managing up, down, and laterally, managing stars with little formal authority, allocating resources fairly, developing... View Details

Keywords: Martha Lagace

06 Mar 2012
First Look

First Look: March 6

PublicationsStrength in Numbers: The Political Power of Weak Interests Author:Gunnar Trumbull Publication:Harvard University Press, forthcoming Abstract This book investigates the sources of interest group influence has on public... View Details

Keywords: Sean Silverthorne

20 Aug 2007
Research & Ideas

HBS Cases: Using Investor Relations Proactively

retail investors much more as being like customers or employees of the company—even using a computer system to track preferences. They have both received awards by IR magazine for good investor relations. So in some ways these cases show that there may be View Details

Keywords: by Martha Lagace; Energy; Utilities

28 Sep 2009
Research & Ideas

Improving Accountability at the World Bank

democratic decision-making and accountability," Ebrahim told the committee. As author of NGOs and Organizational Change: Discourse, Reporting, and Learning (Cambridge University Press, 2003), co-editor of Global Accountabilities:... View Details

Keywords: by Alnoor Ebrahim

20 Apr 2020
Book

Why COVID-19 Raises the Stakes for Healthy Buildings

Harvard University Press. Excerpted from Healthy Buildings: How Indoor Spaces Drive Performance and Productivity by John D. Macomber and Joseph G. Allen. Copyright 2020 John Macomber and Joseph Allen. All rights reserved. About the Author... View Details

Keywords: by Kristen Senz; Real Estate; Health

12 Dec 2019
Research & Ideas

How to Turn Down the Boil on Group Conflict

Jeffrey Lees, a doctoral candidate in Organizational Behavior and Psychology at Harvard Business School. In actuality, most people have a wildly inflated sense of just how negative the other side feels, according to a new paper that Lees co-wrote with Harvard View Details

Keywords: by Michael Blanding

06 Sep 2017
What Do You Think?

Summing Up: What Are the Limits of CEO Activism?

suggesting that “both sides”—one group that included neo-Nazis and the KKK and another group of counter-protesters—were to blame for the violence, injuries, and deaths on or near the University of Virginia campus last month. This prompted... View Details

Keywords: by James Heskett

03 Apr 2017
What Do You Think?

How About Investing in Human Infrastructure?

taking people from unemployment to good jobs (in the case of FocusHope, in partnership with the auto industry). The US community college network, by instituting the kind of co-op program with industry similar to the kind Northeastern View Details

Keywords: by James Heskett; Construction

15 Jun 2016
Research & Ideas

These VC Partners May Make Your Firm Less Innovative

Capital, Competitor Ties, and Entrepreneurial Innovation, published in the October 2015 Academy of Management Journal and co-written with Emily Cox Pahnke and Benjamin Hallen of the University of Washington and Dan Wang of Columbia... View Details

Keywords: by Michael Blanding; Financial Services; Banking

20 Aug 2014
Research & Ideas

Dragging Patent Trolls Into the Light

Harvard Business School; Umit G. Gurun, of University of Texas at Dallas; and Scott Duke Kominers, of the Harvard Society of Fellows, attempts to answer that question by studying which firms NPEs target in litigation, when the litigation... View Details

Keywords: by Michael Blanding; Legal Services

16 Jun 2014
Research & Ideas

The Unfulfilled Promise of Educational Technology

referring to massive open online courses pioneered by many universities that put their lectures and course content online. That has provided new access to students on two dimensions, says Kim, distance and time. Distance, because now... View Details

Keywords: by Michael Blanding; Education

12 Feb 2014
Research & Ideas

Private Sector, Public Good

global leaders I meet are beginning to think quite hard about addressing their role in these problems," Henderson said. "There is so much power at firms. They have the ability to make a difference." Henderson is the John and Natty McArthur View Details

Keywords: by Dina Gerdeman

17 Sep 2001
Research & Ideas

Let Customers Call the Shots

know and control what is done with their information. Q: Do these services do better by focusing on the higher-end market, or is the resistance you describe pretty universal for all users? A: The high-end/low-end distinction seems pretty... View Details

Keywords: by Martha Lagace

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

revenue. HBS Professor Frances X. Frei and her colleagues Ann Evenson and Patrick T. Harker, both of The Wharton School at the University of Pennsylvania, have studied the use of call centers in this industry. In their working paper... View Details

Keywords: by Martha Lagace; Service; Financial Services

11 Oct 2024
Research & Ideas

How AI Could Ease the Refugee Crisis and Bring New Talent to Businesses

and studied the performance of the algorithms with Kirk Bansak, an assistant professor at the University of California at Berkeley. The work builds from their partnership with the Immigration Policy Lab at Stanford University, which uses... View Details

Keywords: by Ben Rand; Technology; Information Technology

16 Jul 2024
Research & Ideas

Weighing Digital Tradeoffs in Private Equity

intent on trimming expenses. So is the investment worth it? Baik and Srinivasan explore this tension in their working paper, “Private Equity and Digital Transformation,” cowritten with Wilbur Chen of the Hong Kong University of Science... View Details

Keywords: by Michael Blanding; Financial Services

18 Sep 2018
First Look

New Research and Ideas, September 18, 2018

critical role in university admissions across the world. A key question is whether imposing penalties for wrong answers on these exams deters guessing from women more than men, disadvantaging female test takers. We consider data from a... View Details

Keywords: Dina Gerdeman

21 Feb 2017
First Look

First Look at New Research: February 21

forthcoming Princeton, NJ: Princeton University Press The Language of Global Success: How a Common Tongue Transforms Multinational Organizations By: Neeley, Tsedal Abstract—For nearly three decades, English has been the lingua franca of... View Details

Keywords: Carmen Nobel

04 Jun 2007
Research & Ideas

Is Health Care Making You Better—or Dead?

fast. Also the insurers stand to win in this in some ways, because with universal coverage the market gets much bigger. The hospitals are going to be huge losers, because once consumers buy health insurance, they will want cheaper health... View Details

Keywords: by Sean Silverthorne; Health

04 Dec 2012
First Look

First Look: December 4

offering an exemplar of participatory development. CFK's affiliation with University of North Carolina offers a new model of social enterprise. After eight years of success under the founding leadership of Salim Mohamed, Rye Barcott, and... View Details