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- All HBS Web
(2,663)
- People (1)
- News (542)
- Research (1,781)
- Events (1)
- Multimedia (6)
- Faculty Publications (750)
- 01 Jun 2003
- News
HBS Releases First-Ever Financial Report
performance demonstrated the value of this approach,” writes HBS CFO and Associate Dean for External Relations Donella M. Rapier (MBA 1992) in the report. “Alumni response to the report reflects the tremendous interest they’ve always had... View Details
- 25 Sep 2009
- News
Are You Being Served?
finding plenty of ways that companies frustrate their customers. These days, health care, airlines, and telecommunications, to name a few, are sectors that can drive consumers up the wall. Are you, valued customer, treated well, or at... View Details
- 09 Dec 2014
- First Look
First Look: December 9
The survey showed, for instance, that 1) the highly educated, ambitious women and men of HBS don't differ much in terms of what they value and hope for in their lives and careers; 2) it simply isn't true that a large proportion of HBS... View Details
Keywords: Sean Silverthorne
- February 2010
- Teaching Note
The Cleveland Clinic: Growth Strategy 2008 (TN)
By: Michael E. Porter, Elizabeth O. Teisberg, Jennifer F Baron and Carolyn Daly
Teaching Note for 709473. View Details
- 25 Mar 2013
- Research & Ideas
How Chapter 11 Saved the US Economy
truth is anything but— "it's about reviving companies," says Gilson, author of the 2010 book Creating Value through Corporate Restructuring: Case Studies in Bankruptcies, Buyouts, and Breakups . Reviving The Economy Taking a... View Details
- 01 Sep 2016
- News
Case Study: Alumni Advice for a Health Care Startup
might make the employer wonder whether your product(s) will in fact do a better job. —Teg Rood (MBA 1976) I would recommend building some detailed customer use cases to solidify your value proposition. If... View Details
- 20 Aug 2001
- Research & Ideas
Making an Ally of Uncle Sam
complementors...using as an example Intel and the microprocessor-manufacturing game...as Nalebuff and Brandenburger explain: Along the vertical dimension of the Value Net are the company's customers and... View Details
- Web
Online Digital Marketing Strategy Course | HBS Online
objectives, metrics, target audiences, and value proposition to position your product or service for success Discover how to acquire and retain customers through paid, owned, and earned media Gain frameworks... View Details
- 01 Jun 2012
- News
Think Locally, Act Globally
integration.” Within two years of buying out Zain, operating in Africa as Airtel, Bharti has added more than 14 million new mobile customers (for a current total exceeding 50 million), while investing... View Details
- 01 Dec 2010
- News
Do Good: Eat Chocolate
scrappy,” she recalls. “I learned a lot about the community-building aspects of consumer marketing. That experience has been totally relevant to what we’re doing at sweetriot.” When the start-up siren call got too strong, Endline began... View Details
Keywords: Julia Hanna; candy; chocolate; Crop Production; Agriculture; Food Manufacturing; Manufacturing
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
“service trifecta” comprising: (1) extraordinary results and a high-quality experience for employees and customers alike, (2) high value (not necessarily low prices) to customers, and (3) relatively high... View Details
- Web
HBS - Financials | From the Chief Financial Officer
focus on educational program innovations, and other initiatives, in fiscal 2023, the School continued to execute its pedagogical mission: to educate the next generation of global leaders who make a difference in the world. For the first time in HBS’s history, View Details
- Profile
Prita Kumar
customer value. The dual tracks of business and fitness became deeply ingrained in Kumar’s psyche, along with a belief that she would someday start her own company. Kumar got her undergraduate degree in business at NYU’s Stern School and... View Details
- 04 Jun 2014
- What Do You Think?
Does Internet Technology Threaten Brand Loyalty?
upper hand in the battle for access to information and the ability to organize it, value it (based on feedback from users), and use it for decision-making. The authors of a recent book, Absolute Value: What Really Influences View Details
- 24 Sep 2024
- Research & Ideas
Why Small Businesses Deserve More Credit
companies have room to grow—and yet will still maintain slack in their total borrowing capacity. “I knew that [small] firms have to be cautious in the way they finance,” Kim says. “I was just surprised by how much. The level of... View Details
- 21 Jan 2020
- Research & Ideas
Lessons for Retailers from the Rebirth of Indie Bookstores
As big box bookstores Barnes & Noble and Borders spread across the landscape in the 1990s, retail observers sounded the death knell for small, independent booksellers. But they had no idea of the onslaught that was coming. Amazon.com launched in 1995, offering... View Details
- 01 Dec 2003
- News
An Authentic Leader
not going to have an appreciation for the customer. How do you create long-term value? Real value is created by a motivated organization that is pursuing a mission that has a passion for the customer and a... View Details
- 14 Jul 2021
- News
The First Five Years: Nicolas Manes (MBA 2020)
you at Nilus? “There is no such thing as a typical day! What I love the most about Nilus is that sometimes I have to put on my suit and tie to meet senior executives at a large company, and in the same day I may also spend five hours visiting families in favelas to run... View Details
- 30 Jan 2019
- What Do You Think?
Who Will Measure up to These Two Remarkable Leaders?
People are hired to deliver empathy, a sense of humor, and total devotion to Customers (always capitalized at Southwest), something that has produced intense loyalty from flyers. These are elements of... View Details
- 23 Jul 2008
- Sharpening Your Skills
Sharpening Your Skills: Balanced Scorecard in Action
Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered How does the Balanced Scorecard (BSC) improve corporate governance? Does View Details