Publications

01 Dec 2011
What Do You Think?

Thinking Slow: An Argument for Bureaucracy?

bureaucratic devices to promote deliberative thought. As Shadreck Salli put it, "What (is critical) is the person that conducts the switching from thinking (either fast or slow) to (the) other it may not be easy to have a series of processes in a bureaucratic... View Details

Keywords: by James Heskett

07 Oct 2008
First Look

First Look: October 7, 2008

interests of general voters. By collecting news and combining it with entertainment, media are able to inform passive voters on politically relevant issues. To show the impact this information has on... View Details

Keywords: Martha Lagace

05 Feb 2007
Research & Ideas

Business and the Global Poor

have several great examples of that. First of all, Nestlé. Since World War II, Nestlé's milk has by and large been produced by thousands of small farmers in developing countries. And their supply chain... View Details

Keywords: by Sean Silverthorne

04 May 2020
Research & Ideas

Predictions, Prophets, and Restarting Your Business

accurate, they’re not managerially useful. Companies sell to customers, not to a trend, and priorities must be set. Make sure that key customers are aware of supply disruptions or other problems. Do not assume that, in a global pandemic,... View Details

Keywords: by Frank V. Cespedes

18 Oct 2006
Research & Ideas

New at the Helm: A Talk with HBS Dean Light

during the coming year. Q: Is faculty development one of the challenges you see for the School? A: Faculty development is crucial, but the challenge includes attracting and retaining faculty as well. On the incoming side, the tightening View Details

Keywords: by Roger Thompson; Education

13 Apr 2010
First Look

First Look: April 13

by deviating frequently and in predictable ways from the recommendations offered by a centralized capacity planning model. Finally, we document that these discretionary capacity supply decisions exhibit a strong learning effect whereby... View Details

Keywords: Martha Lagace

20 May 2008
First Look

First Look: May 20, 2008

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=608016 China Resources Corporation (B): China Resources Microelectronics Harvard Business School Supplement 107-015 Supplements the (A) case. Late in October 2006, China Resources (Holdings) Co., Ltd. (CRC)... View Details

Keywords: Martha Lagace

02 Oct 2018
First Look

New Research and Ideas, October 2, 2018

forthcoming Annual Review of Economics History, Micro Data and Endogenous Growth By: Akcigit, Ufuk, and Tom Nicholas Abstract—Economic growth is concerned with long-run changes, and as a result historical data should be especially influential in View Details

Keywords: Dina Gerdeman

August 2002 (Revised June 2006)
Case

Great Dakota Bank: Online Banking

By: Frances X. Frei, Youngme E. Moon and Hanna Rodriguez-Farrar

In 2002, Great Dakota Bank's retail division is considering how heavily it should be promoting the company's online banking service. A recent promotional campaign appears to have significantly increased enrollments in online banking, but it is unclear whether the bank... View Details

Keywords: Banks and Banking; Internet and the Web; Customer Relationship Management; Consumer Behavior; Demand and Consumers; Technological Innovation; Customer Value and Value Chain; Customer Satisfaction; Management; Service Operations; Banking Industry

04 Jun 2007
Research & Ideas

Is Health Care Making You Better—or Dead?

productivity, how many people they see. They have lousy information systems to back them up. And then they have a public policy establishment that more or less continuously deprecates their ideas and squeezes down their income. Not a... View Details

Keywords: by Sean Silverthorne; Health

January 2015 (Revised July 2019)
Case

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman

Email mking@hbs.edu for a courtesy copy.

The case describes a program that CVS Health recently implemented to improve medication adherence, an important problem from a societal, public policy, and firm... View Details

27 Feb 2007
First Look

First Look: February 27, 2007

the legal inconsistencies that arise in a multi-jurisdiction bankruptcy. In addition, they must determine if Butters has sufficient information about, and control over, operations at Navigator to be confident engaging in a lengthy set of... View Details

Keywords: Martha Lagace

November 2020 (Revised April 2021)
Case

Roll-Ups and Surprise Billing: Collisions at the Intersection of Private Equity and Patient Care

By: Trevor Fetter and Kira Seiger

This case describes the increasing investment by private equity (PE) firms in patient care and other healthcare services. The case focuses on investments in physician staffing firms and roll-up strategy investments in physician practice management (PPM). Included in... View Details

July 2017 (Revised November 2017)
Case

'Clarín Lies!': Bias, Post-Truth, and Populism in Argentina's Media War

By: Rafael Di Tella, Jose Liberti and Sarah McAra

In 2012, Argentine media conglomerate Grupo Clarín and President Cristina Fernández de Kirchner were embroiled in what some called “the mother of all battles.” Grupo Clarín was one of the preeminent media companies in Argentina, with leading newspapers, cable... View Details

Keywords: Media Regulation; Media; Government and Politics; Policy; Newspapers; Government Legislation; Business and Government Relations; Risk and Uncertainty; Monopoly; Journalism and News Industry; Media and Broadcasting Industry; Argentina