Publications

2007
Book

When Professionals Have to Lead: A New Model for High Performance

By: Thomas J. DeLong, John J. Gabarro and Robert Lees

For too long, professional services firms (PSFs) have relied on the "producer-manager" model, which works well in uncomplicated business environments. However, today's managing directors must balance conflicting roles, more demanding clients, tougher competitors, and... View Details

Keywords: Leadership; Management Practices and Processes; Service Operations; Performance Effectiveness; Strategy

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03 Jul 2013
What Do You Think?

What Are the Limits of Transparency?

suggested that we "share only data, not information among employees/colleagues." Just where we draw the line on information was the subject of many comments. As Carl put it, "transparency protocols should follow a distinct View Details

Keywords: by James Heskett

July 2015 (Revised October 2015)
Case

Building Strong Partnerships at the Inter-American Development Bank

By: Amy C. Edmondson, Erin L. Henry, Andreas Georgoulias and Natalie Bartlett

Building Strong Partnerships at the Inter-American Development Bank details the development of the bank's new Office of Outreach Partnerships to sustain a culture of innovation through maintaining and generating partnerships in order to fulfill the bank's greater... View Details

14 Apr 2022
Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

must decide its values. Identifying these values should be a collaborative, inclusive process at all levels. For example, common organizational values are "we are a people-first business" or "global impact in how people work" or even "do... View Details

Keywords: by Hise O. Gibson and MaShon Wilson

22 Feb 2022
Research & Ideas

Lack of Female Scientists Means Fewer Medical Treatments for Women

cancer tests, fewer lives will be saved by the resulting innovations. “You have all these women who have great ideas, but aren't being included in the process of commercialization,” Koning says. “Longer-term, we need to shift the... View Details

Keywords: by Kristen Senz

Web

Frequently Asked Questions | HBS Online

courses within a specific subject area to gain deeper insights and expertise. If all three courses are completed successfully, learners will earn a Certificate of Specialization. HBS Online is currently offering a Learning Track in Leadership and Management , View Details

September 2000 (Revised May 2001)
Case

Gucci Group N.V. (A)

By: David B. Yoffie and Mary Kwak

Examines the turnaround of Gucci and its transition from a single brand to a multi-brand company. A rewritten version of an earlier case. View Details

Keywords: Growth and Development Strategy; Management Practices and Processes; Competitive Strategy; Competitive Advantage; Corporate Strategy; Diversification; Expansion; Apparel and Accessories Industry

Spring 2012
Article

Sustainability at Dow Chemical

By: Robert G. Eccles, Kathleen M. Perkins and Mark Weick

Dow Chemical Company, which was founded in 1894, is now the second-largest chemical company in the world. From the outset, the company has been committed to high-technology research and commercial innovation in chemistry, advanced materials, and agro-sciences. But if... View Details

Keywords: Value Creation; Corporate Strategy; Chemicals; Environmental Sustainability; Innovation and Invention; Chemical Industry

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10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

simple: Why? Why do you do this? Why do you do things in this way? Just keep asking “why?”—every subsequent “why?” will go deeper. Asking “why?” five times is a strategy pioneered by Toyota to track down the root cause of mistakes.... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

06 Jan 2020
Research & Ideas

Motivate Your High Performers to Share Their Knowledge

succeed. The first intervention aimed to overcome reticence among lower-performing employees by giving them a structured process to speak with their colleagues. The second sought to overcome resistance from higher-performing employees by... View Details

Keywords: by Michael Blanding

August 2021
Case

Livongo: Scaling a Purpose-Driven Organization in Healthcare

By: Ranjay Gulati, Aseem Shukla and Reva Nohria

When seasoned entrepreneur Glen Tullman founded the chronic health care startup Livongo in 2014, it was personal. His son lived with diabetes, and Tullman knew firsthand how taxing it could be to manage such an unrelenting disease. Livongo set out to empower people... View Details

Keywords: Healthcare Industry; Scaling; Telehealth; Health Care and Treatment; Small Business; Internet and the Web; Customer Focus and Relationships; Growth and Development Strategy; Opportunities; Mergers and Acquisitions; Health Industry

15 Jul 2014
First Look

First Look: July 15

The case concerns bidding and negotiations strategies as well as deal structuring issues. In particular, the cross border nature of the investment, a UK firm investing in Norway, leads to a number of financing issues related to raising... View Details

Keywords: Carmen Nobel

2010
Working Paper

Just Say No to Wall Street: Putting A Stop to the Earnings Game

By: Joseph Fuller and Michael C. Jensen

Putting an end to the "earnings game" requires that CEOs reclaim the initiative by avoiding earnings guidance and managing expectations in such a way that their stocks trade reasonably close to their intrinsic value. In place of earnings forecasts, management should... View Details

Keywords: Stocks; Performance Expectations; Goals and Objectives; Risk and Uncertainty; Growth and Development Strategy; Decisions; Risk Management; Budgets and Budgeting; Earnings Management; Value; Projects

SSRN

December 2019
Case

Noiler

By: José B. Alvarez and Natalie Kindred

In 2019, Nigerian entrepreneur Dr. Ayoola (Ayo) Oduntan is accelerating distribution of Noiler, a genetically optimized breed of poultry, to smallholder farmers across Nigeria. The bird was bred to be productive as a source of both meat and eggs and to thrive in the... View Details

Keywords: Social Enterprise; Animal-Based Agribusiness; Poverty; Health; Growth and Development Strategy; Nigeria