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  • All HBS Web  (3,225)
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  • All HBS Web  (3,225)
    • People  (15)
    • News  (1,007)
    • Research  (1,589)
    • Events  (7)
    • Multimedia  (5)
  • Faculty Publications  (721)
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  • Web

Video Management Policy | About

Video Management Policy General Principles At Harvard Business School, the video management systems infrastructure is implemented to enhance the safety and security of the community, reduce institutional risk, strengthen customer service... View Details
  • Web

Additional Harvard Funding | MBA

financial aid. George Leadership Fellowship Open to HBS students in the third year of the joint degree program with Harvard Kennedy School (HKS), the fellowship reflects the foundation's commitment to enhancing public service by investing... View Details
  • 01 Sep 2016
  • News

Clay Christensen on Competing Against Luck

work on the road—there are salespeople, there are service people. They have to have access to data, they have to communicate. When I have that job to be done and I do not have a physical office to go to, what do I do? What can I hire to... View Details
  • 20 Jul 2017
  • News

Life Lab Nurtures Early Stage Startup Day Zero Diagnostics

doctors often treat patients with powerful, broad-spectrum antibiotics that can have negative side effects. Ironically, this can lead to more antibiotic resistance, requiring the creation of ever more powerful antibiotics. DZD’s diagnostic is View Details
Keywords: Scientific Research and Development Services
  • 01 Sep 2003
  • News

Dean’s Award

faculty and staff Service Leadership Fellows Launched in 2002, the HBS Service Leadership Fellows Program supports outstanding graduating HBS students committed to leadership in nonprofit and public-sector... View Details
Keywords: Educational Services; Educational Services
  • December 7, 2022
  • Article

Why Decentralized Crypto Platforms Are Weathering the Crash

By: Shai Bernstein and Scott Duke Kominers
In the past year, crypto markets dropped from $2.9 trillion in value to around $800 billion. In the wake of the collapse, crypto lenders and exchanges have been accused of fraud and other wrongdoing. What went wrong? One factor is competition. In theory, competition... View Details
Keywords: Crypto Economy; Cryptocurrency; Financial Complexity; Financial Crisis; Decentralization; Decentralized Markets; Decentralized Autonomous Organizations; Finance; Market Design; Financial Services Industry
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Bernstein, Shai, and Scott Duke Kominers. "Why Decentralized Crypto Platforms Are Weathering the Crash." Harvard Business Review Digital Articles (December 7, 2022).
  • 15 Apr 2019
  • Research & Ideas

Infographic: Can I Please Speak to an Actual Person?

Based on the Working Paper, Mitigating the Negative Effects of Customer Anxiety through Access to Human Contact (pdf) by Michelle A. Shell and Ryan W. Buell.  Shell is a doctoral student at Harvard Business School, and Buell is the UPS Foundation Associate Professor of... View Details
Keywords: by Katherine Vizcardo and Danielle Kost; Service
  • Web

Online Transforming Customer Experiences Course | HBS Online

Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Design a defined, service-driven value proposition Understand sustainable pricing, the service-profit chain, and customer journeys Motivate employees to deliver exceptional,... View Details
  • 03 Apr 2012
  • News

Just Compensation

Ferracone: Specializing in executive compensation and performance consulting. Courtesy Robin Ferracone Robin Ferracone (MBA 1980) is the founder (in 2007) and executive chair of Farient Advisors (www.farient.com) —a firm View Details
Keywords: executives; executive compensation; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • Web

Working at Harvard Business School | Employment

enjoys the event and interacting with longer service colleagues. “The stories they share are priceless, the memories are heartfelt, their affection for the School is infectious, and the laughter reminds you of what a View Details
  • 01 Dec 2010
  • News

The Transformers

social impact. And the way to magnify that impact is to give away valuable knowledge to anyone who can use it. Bridgespan is unique in another equally important way. It is a pioneer in the application of data-driven strategy and consulting View Details
Keywords: Roger Thompson; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 04 Apr 2005
  • What Do You Think?

Can an Organization’s “Deep Smarts” Be Preserved?

military services begins in structuring leadership positions of 'executive officer' ... principal assistants to designated leaders having command responsibilities ... growth positions to enhance individuals'... View Details
Keywords: by James Heskett
  • 25 Mar 2015
  • News

The Greening of Houston

which provides safety and environmental services and products to the energy industry, knew the city from his undergraduate days at Rice University. He moved back in 2010, and when he did, his mentor, L. E. Simmons (MBA 1972), president of... View Details
Keywords: Constantine von Hoffman; Special Design Services; Special Design Services; Special Design Services; Special Design Services; Special Design Services; Special Design Services; Special Design Services; Special Design Services
  • 01 Mar 2004
  • News

Warren Law Remembered

close to practice in the best tradition of the School and whose kindness, caring, and wit made him very special in the hearts of students and colleagues alike,” said HBS Dean Kim B. Clark. During a teaching career that began at HBS in... View Details
Keywords: obiturary; Educational Services; Educational Services
  • August 2015
  • Article

Pricing and Efficiency in the Market for IP Addresses

By: Benjamin Edelman and Michael Schwarz
We consider market rules for transferring IP addresses, numeric identifiers required by all computers connected to the Internet. Transfers usefully move resources from lowest- to highest-valuation networks, but transfers tend to cause socially costly growth in the... View Details
Keywords: Externalities; Intermediaries; Market Design; Internet; Web Services Industry; Web Services Industry
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Edelman, Benjamin, and Michael Schwarz. "Pricing and Efficiency in the Market for IP Addresses." American Economic Journal: Microeconomics 7, no. 3 (August 2015): 1–23. (lead article.)
  • 28 Feb 2005
  • Research & Ideas

Amazon, eBay and the Bidding Wars

work in market design are interested in how the rules by which markets are organized influence the behavior of participants. So, when I noticed, back in the early days of eBay, that a lot of auctions received bids right near the end of... View Details
Keywords: by Sara Grant; Web Services; Web Services
  • 11 Feb 2002
  • Research & Ideas

Guts and Bliss: The Entrepreneur’s Journey

from frustration with the existing supply, agreed the panelists. Entrepreneurship, in part, is the skill of connecting different patterns in order to create a product or service that's more useful and convenient, said Stephani Khurana... View Details
Keywords: by Martha Lagace
  • 01 Jun 2012
  • News

What Industrial Policy?

President’s singling out manufacturing for “special treatment”—something they say no industry should get. But the reality is that special treatment has always been a fact of life, and it would be naive to think that’s suddenly going to... View Details
Keywords: Gary P. Pisano; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 14 Dec 2009
  • Research & Ideas

Can Entrepreneurs Drive People Movers to Success?

transport/ride launched in 1967), and numerous airports. However, these systems were largely designed to move a large number of people on a fixed schedule along a track from point to point to point. In today's revival, people movers are... View Details
Keywords: by Martha Lagace; Transportation
  • 01 Sep 2004
  • News

Alumni Board Wraps Up Year

proposed enhancing the range of services provided. The Clubs and Associations Committee, chaired by Roslyn Payne (MBA ’70), focused on defining club best practices, key challenges, and governance issues. Almost three-quarters of the 106... View Details
Keywords: Ted Fischer; Educational Support Services; Educational Support Services
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