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Digital Operations - Course Catalog

Career Focus: Designed for students aspiring to leadership roles at the intersection of technology and operations, the course is relevant for careers in operations, consulting, product management, entrepreneurship, and venture capital.... View Details

07 Sep 2021
News

Alumni Perspective: The Morning After 9/11

people.” Twenty years ago, Frances Frei was not the globally revered management guru she has become. This was before she helped transform the culture at HBS to close the performance gap between female and male students, resulting in higher satisfaction scores for both.... View Details

01 Jun 2013
News

Accelerating Therapies

scientific community, we will empower the next generation of life science entrepreneurs and provide a further catalyst for innovation and research development," observed Mr. Blavatnik. The Blavatnik Biomedical Accelerator is designed to... View Details

Keywords: Educational Support Services; Educational Support Services; Educational Support Services

25 Mar 2015
News

The Greening of Houston

which provides safety and environmental services and products to the energy industry, knew the city from his undergraduate days at Rice University. He moved back in 2010, and when he did, his mentor, L. E. Simmons (MBA 1972), president of... View Details

Keywords: Constantine von Hoffman; Special Design Services; Special Design Services; Special Design Services; Special Design Services; Special Design Services; Special Design Services; Special Design Services; Special Design Services

24 May 2021
Op-Ed

Can Fabric Waste Become Fashion’s Resource?

COVID-19 has broken fashion’s supply chain. As a result, an already wasteful industry has become more wasteful. Even before the pandemic, the global apparel industry was producing about 92 million tons of textile waste a year. That’s about one garbage truck’s worth of... View Details

Keywords: by Geoffrey Jones and Shelly Xu; Fashion

30 Jan 2021
News

Finding a Fresh Approach to Dry Cleaning

serviced by Simon’s three full-time drivers, Heath writes. The rest of his business comes from walk-ins: wedding gowns and formal attire, or a homeowner looking for careful cleaning of an antique rug, for example. Over the years Parkway... View Details

Keywords: Personal and Laundry Services; Personal and Laundry Services

June 2008
Case

Brigham and Women's Hospital: Shapiro Cardiovascular Center

By: Michael E. Porter, Robert S. Huckman and Jeremy Lance Friese

Considers the situation facing Gary Gottlieb, president of Brigham and Women's Hospital (BWH), prior to the opening of BWH's integrated cardiovascular center. This case allows students to develop an appreciation of the strategic, financial, organizational, clinical,... View Details

Keywords: Health Care and Treatment; Health Disorders; Service Delivery; Organizational Design; Integration; Health Industry

Citation

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01 Sep 2016
News

Clay Christensen on Competing Against Luck

work on the road—there are salespeople, there are service people. They have to have access to data, they have to communicate. When I have that job to be done and I do not have a physical office to go to, what do I do? What can I hire to... View Details

01 Dec 2010
News

Students Serve the Community

assistant professor Zeynep Ton, the initiative’s faculty adviser, told the Harbus. “We wanted our students to get to know the community around them, to develop both compassion and respect for that community, and to see service as part of... View Details

Keywords: Educational Services; Educational Services

05 May 2003
Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

were being carefully monitored and measured. Design and production problems should be worked out off-line, in a lab setting without customers, before the service delivery is tested in a live environment.... View Details

Keywords: by Stefan Thomke; Financial Services; Financial Services

12 Oct 1999
Research & Ideas

Where Main Street Meets Wall Street

funds have made an important contribution to both the democratization and the strengthening of the American economy," says HBS professor Jay O. Light, an expert on the financial services industry. And now, according to Light and... View Details

Keywords: by Garry Emmons; Financial Services

2012
Chapter

Structuring Consulting Firms

By: Tim Morris, Heidi K. Gardner and N. Anand

This chapter presents a model of the way in which consulting and other professional-service firms organize themselves and grow. We will argue that the fundamental structural-design challenge for consulting firms, like other professional firms, is to adapt appropriately... View Details

Keywords: Experience and Expertise; Management Practices and Processes; Demand and Consumers; Service Operations; Organizational Design; Organizational Structure; Projects; Groups and Teams; Service Industry; Service Industry

Citation

04 Apr 2005
What Do You Think?

Can an Organization’s “Deep Smarts” Be Preserved?

military services begins in structuring leadership positions of 'executive officer' ... principal assistants to designated leaders having command responsibilities ... growth positions to enhance individuals'... View Details

Keywords: by James Heskett

01 Oct 2001
News

New Economy Notables: Scott D. Cook

Scott Cook Even as a kid, Scott Cook was interested in figuring out how computers could help ordinary people. In high school, he sketched a tablet-style computer that could read handwriting and calculate math problems. "Of course I had no idea how to build such a... View Details

Keywords: Young, Susan; Computer Systems Design and Related Services; Computer Systems Design and Related Services

03 Apr 2012
News

Just Compensation

Ferracone: Specializing in executive compensation and performance consulting. Courtesy Robin Ferracone Robin Ferracone (MBA 1980) is the founder (in 2007) and executive chair of Farient Advisors (www.farient.com) —a firm View Details

Keywords: executives; executive compensation; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

01 Oct 2001
News

Helping Hands for HBS

eighteen-year exercise in volunteer service at the HBS Club of Greater New York, where Burton and Dick Wedemeyer (MBA '63) would meet twice a month to assist alumni with job and career issues. "Often," recalls Burton, "these men and women... View Details

Keywords: Educational Services; Educational Services

11 Jul 2012
Research & Ideas

The Future of Boards

MacIver, and Back to the Drawing Board: Designing Corporate Boards for a Complex World, with Colin B. Carter. (Read an excerpt from The Future of Boards.) Julia Hanna: You've been studying board dynamics since the 1980s. What is a trend... View Details

Keywords: by Julia Hanna

25 Oct 2011
First Look

First Look: October 25

specialized knowledge sourcing depends on within-team knowledge sharing, and so conditions that hinder knowledge sharing in a team are likely to reduce the effectiveness of the specialized approach. Using... View Details

Keywords: Sean Silverthorne

Profile

Rebecca Greenbaum

Duxbury, Massachusetts, gave her a lifelong love of the sea. The Naval Academy became the choice that felt "closest to home." Rebecca's service record became a series of escalating responsibilities. On the USS Decatur, a guided... View Details

Keywords: Financial Services

21 Mar 2019
News

Helping Veterans Build Careers

designated more than $28 million to high-performing, nonprofit grantee partners across the United States and the United Kingdom, helping to place more than 50,000 vets in high-quality jobs since 2009. “But veterans often struggle to... View Details

Keywords: Jill Radsken

Publications