Publications

March 2019
Technical Note

Control or Flexibility? Structured Empowerment Offers Both—Lessons from Retail & Service Chains (Abridged)

By: Tatiana Sandino

This note explains how several retail and service organizations use a practice described here as “structured empowerment” to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the power to make... View Details

Keywords: Service Operations; Standards; Employees; Service Delivery; Decision Making; Power and Influence; Retail Industry; Service Industry

August 2003 (Revised May 2006)
Case

Elizabeth Parker (A)

By: Tiziana E. Casciaro, Wickham Skinner and David Krackhardt

A new political appointee with years of volunteer experience takes over a highly responsible job in the state government and is met with bureaucratic inertia. Describes a successful strategy to overcome organizational resistance to change. View Details

Keywords: Public Sector; Leading Change; Managerial Roles; Organizational Change and Adaptation; Conflict and Resolution; Power and Influence

01 Dec 2013
News

Plugged In

aesthetics." 2. TARGET THE TASTEMAKERS To reach the cool kids, Camargo and Cadillac partnered with IvyConnect, a members-only social network founded by Philipp Triebel and Beri Meric (both MBA 2010). "Using the power of View Details

Keywords: Transportation Equipment Manufacturing; Manufacturing

Web

Energy - Course Catalog

will also cover the energy transition needed to reduce climate change and its impacts. It will examine the economic, regulatory, and social contexts that provide the dynamic backdrop for how both new entrants and incumbent firms can... View Details

14 Nov 2019
Book

Lifting the Lid on Turkey's Hidden Business History

observed in governmental and legal records. The contribution of this book is to explore the coevolution of business enterprises with the better researched institutional, economic, and social context. "Turkey’s future prospects are... View Details

Keywords: by Sean Silverthorne

01 Jun 2010
News

MBAs on a Mission

for example — we are working to influence the environmental choices global companies make in the large-scale production of commodities such as palm oil, pulp, livestock, and soy.” The Power of Serendipity What’s your next career move when... View Details

Keywords: Sarah Auerbach;Deborah Blagg;Julia Hanna; Corporate Services; Management; Management, Scientific, and Technical Consulting Services; Professional Services

21 Mar 2016
HBS Case

Can Customer Reviews Be 'Managed?'

reviews, online reviews, TripAdvisor being the biggest. The second one is location of the hotel and the third is price. So companies control price. They don’t control location. They control where they set up but once they set up they can’t change that anymore. So now... View Details

Keywords: by Brian Kenny; Advertising; Travel

Web

Lessons from the 2025 Race, Gender & Equity at Work Symposium - Blog: RGE Report

companies and influencers who rely on their products. Often, the social validation of high engagement obscured the reality that significant compensation was out of reach for most creators. Professor... View Details

25 Oct 2012
Research & Ideas

Developing the Global Leader

What skills do today's executives need to develop to become effective global leaders of tomorrow? And how do corporations teach these skills to their own leaders? "The shift from a country-centric corporation to one that is more global in its outlook will have a... View Details

Keywords: by Julia Hanna

January 2006 (Revised April 2006)
Case

Capitalism and Democracy in a New World

By: Bruce R. Scott, Sarah Potvin and Alison Adams

Focuses on the formulation of the Northwestern Ordinance as the core of a development strategy for capitalism and democracy in the United States. A precursor to the Constitution, the Northwestern Ordinance was based on the New England Model to achieve a broad and... View Details

Keywords: Equality and Inequality; Economic Systems; Income; Laws and Statutes; Government and Politics; Growth and Development Strategy; Power and Influence; United States

January – February 2011
Article

Are You a Good Boss-Or a Great One?

By: Linda A. Hill and Kent Lineback

Private moments of doubt and fear come even to managers who have spent years on the job. Any number of events can trigger them: an initiative is going poorly; you get a lukewarm performance review; your new assignment is daunting. HBS professor Linda Hill and executive... View Details

Keywords: Leadership; Growth and Development Strategy; Management Analysis, Tools, and Techniques; Personal Development and Career; Groups and Teams; Power and Influence; Social and Collaborative Networks

Find at Harvard

March 2022 (Revised October 2022)
Case

John F. Kennedy: Changing the World

By: Robert Simons and Max Saffer

This case traces the rise of John F. Kennedy from a wealthy family in Boston to president of the United States. The case describes how Kennedy, as a young man, lived a privileged life in the shadow of his older brother, Joe. When Joe was killed in World War II, Jack... View Details

Keywords: Politics; Business And Government; Legacy; Leadership Development; Personal Characteristics; Business and Government Relations; Success; Power and Influence; Decision Making; Personal Development and Career; United States