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  • 24 Oct 2024
  • Research & Ideas

Charting the US-China Trade War: What Does 'Made in Vietnam' Mean?

rerouting, according to their recent working paper “Exports in Disguise: Trade Rerouting during the US-China Trade War?” The added value of imports only becomes clear by looking at trade data at the company level. On that basis, just 1.8... View Details
Keywords: by Ana Elena Azpúrua; Manufacturing; Shipping
  • 20 Mar 2012
  • First Look

First Look: March 20

Publication:Journal of Public Economics (forthcoming) Abstract Argentina privatized most public utilities during the 1990s but re-nationalized the main water company in 2006. We study beliefs about the benefits of the privatization of... View Details
Keywords: Sean Silverthorne
  • 30 May 2005
  • Research & Ideas

Germany’s Pioneering Corporate Managers

did you write this book? Jeffrey Fear: This book began as a very different project. One problem in German history is that a good deal of literature understandably focuses on discrete time periods: Imperial Germany 1871-1914; World War I... View Details
Keywords: by Sean Silverthorne
  • 2024
  • Working Paper

Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services

By: Natalie Epstein, Santiago Gallino and Antonio Moreno
Communication channels are often used to improve customer satisfaction and behavior. This paper studies how they can be used to enhance operational performance.
We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details
Keywords: Customer Satisfaction; Consumer Behavior; Logistics; Communication
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  • 16 Nov 2016
  • Research & Ideas

Turning One Thousand Customers into One Million

Among them are low setup cost, allowing companies to start advertising for as little as $10 a day; precise targeting—to specific demographics, or based on life events such as birthdays or similarity to current customers; short creative... View Details
Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations
  • 28 Mar 2016
  • Research & Ideas

What's a Boss Worth?

worked with a technology-based services company that tracked all of its workers’ transaction times. Importantly, supervisors were rotated on an ongoing basis, so workers would have different bosses every few months. Looking at the... View Details
Keywords: by Michael Blanding; Service
  • 09 Jan 2006
  • Research & Ideas

What Really Drives Your Strategy?

require frequent redirection. What are the things that will help those redirections occur, both in large company settings as well as in new start-up settings? There are very interesting interactions in terms of how resources are... View Details
Keywords: by Martha Lagace
  • 27 Sep 2018
  • Research & Ideas

Religion in the Workplace: What Managers Need to Know

a baker whose religious beliefs compelled him to refuse to design a cake for a gay couple’s wedding reception. “My guess is that most companies don’t have a written policy that articulates how to handle religion in the workplace in a way... View Details
Keywords: by Dina Gerdeman; Food & Beverage; Apparel & Accessories
  • Web

Japan - Global

current research in areas ranging from the life sciences and time management to digital innovation and generative AI. More than 100 company executives and HBS alumni attended the event, and the faculty... View Details
  • Web

Leadership Initiative - Leadership

cutting-edge research and course development projects about leadership and leadership development, both within Harvard Business School and through collaborations with other organizations. We foster a global conversation that addresses the challenges of leadership in... View Details
  • 01 May 2013
  • What Do You Think?

Why Isn’t ‘Servant Leadership’ More Prevalent?

of coffee prior to the board meeting. Instead of summoning someone to clean it up, he asked a colleague to get him cleaning compound and a cloth, things easily found in a company that provided cleaning services. Whereupon he proceeded to... View Details
Keywords: by Jim Heskett
  • 15 Aug 2023
  • HBS Case

(Virtual) Reality Check: How Long Before We Live in the 'Metaverse'?

independent of the timing of the metaverse.” Companies like Nvidia (GPUs) and Epic Games (Unreal Engine) are doing this already, but a lot more is needed, he says. In that way, the business is actually... View Details
Keywords: by Jay Fitzgerald; Technology; Computer; Information Technology
  • May 2024
  • Supplement

gWorks (B)

By: Richard S. Ruback and Royce Yudkoff
In January of 2019, Joe Heieck, CEO of gWorks, was deciding whether to proceed with his acquisition of Data Tech, that was a business roughly the same size as gWorks. gWorks, which provided geospatial software to small city and rural county governments, was acquired by... View Details
Keywords: Acquisition; Small Business; Cost vs Benefits; Decisions; Business Education; Corporate Entrepreneurship; Leadership Style; Leading Change; Business or Company Management; Problems and Challenges; Talent and Talent Management; Customer Relationship Management; Technology Adoption; Information Infrastructure; Digital Platforms; Growth Management; Applications and Software; Risk and Uncertainty; Technology Industry; United States
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  • 01 Dec 2023
  • News

Wide Horizon

world you have 50,000 entrepreneurs and hundreds of VCs, funding a wide variety of ideas, and out of that chaos come genuine breakthroughs. We really didn’t have that in the ASD field.” Plus, he figured, with so much time and money... View Details
Keywords: Dan Morrell; Photos by Sarah Wilson
  • February 2024
  • Case

Innovation Strategy at Stanley Black & Decker: Setting the Direction for Growth

By: David L. Ager and Antonio Manuel Oftelie
On July 1, 2022, Don Allan was appointed Chief Executive Officer of Stanley Black & Decker (SBD). Although Allan had been with the firm for 23 years, most recently serving as President and Chief Financial Officer, he recognized that he was stepping into his new role as... View Details
Keywords: Health Pandemics; Collaborative Innovation and Invention; Innovation Leadership; Growth Management; Business and Stakeholder Relations
Related
  • 2012
  • Case

Qingdao TGOOD Electric Corporation

By: F. Warren McFarlan, Zheng Xiaoming, Chen Hao and Hong Zhang
Founded in 2004, TGOOD is now the largest specialized developer and producer of cubicle-type transformation and distribution equipment in China, with the main products of outdoor cubicle-type power equipment supplemented by indoor switchgear cabinets, offered mainly to... View Details
Keywords: Entrepreneurship; Human Resource Management; Strategy; China; China
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  • March 2008 (Revised April 2009)
  • Case

Eliot Spitzer: Pushing Wall Street to Reform

By: Rawi Abdelal, Rafael Di Tella and Jonathan Schlefer
New York State Attorney General Eliot Spitzer faced a decision about how to stop wrongdoing committed by major Wall Street firms during the Internet boom. The equities analysts of Merrill Lynch and other Wall Street firms were charged with objectively advising retail... View Details
Keywords: Crime and Corruption; Decisions; Financial Institutions; Stocks; Governing Rules, Regulations, and Reforms; Laws and Statutes; Lawsuits and Litigation; Conflict of Interests; Internet; Financial Services Industry; United States
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  • 22 May 2019
  • Blog Post

What is FIELD Global Immersion?

Global Partner (GP) company in one of 16 cities that has a product or service challenge they would like the team to address with their local consumers. The course culminates in a one-week Immersion at the end of the semester, at which... View Details
  • 01 Nov 2017
  • What Do You Think?

What Are the Real Lessons of the Wells Fargo Case?

leadership might begin by changing the Visions and Values section on the current company web page to read: “We believe in our vision and values more strongly today than we did the first time we put them on... View Details
Keywords: by James Heskett; Banking
  • 05 Dec 2023
  • Research & Ideas

Are Virtual Tours Still Worth It in Real Estate? Evidence from 75,000 Home Sales

Gap, One Mortgage at a Time With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details
Keywords: by Rachel Layne; Real Estate