Publications

Rob Markey is a Senior Lecturer of Business Administration in the Technology and Operations Unit at Harvard Business School. He teaches Managing Service Operations in the MBA elective curriculum. The course focuses on how to effectively design,... View Details

08 Apr 2021
Blog Post

HBS Entrepreneurship Immersion - Four Highlights

Since graduation, I have spent a lot of time in the entrepreneurial space! Currently, I am the CFO at Pilot.com, a $1.2Bn Series C FinTech startup backed by Sequoia Capital, Index Ventures, Stripe, and Bezos Expeditions. Pilot builds advanced automation View Details

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Browse All Articles, Research, & Case Studies - HBS Working Knowledge

into what’s driving and limiting the practice of skills-based hiring. The discussion ranges from degree inflation and HR automation to workforce demographics, skills-based promotion and employee retention. Also, how View Details

08 Mar 2022
Blog Post

Recalling My First Cold Call: A Conversation with Second-Year Students

a broad overview of the problem and helps us consider all components to solve it. As an engineer, I come from a background that mainly uses formulas to solve problems; coming to HBS has helped me expand my problem-solving skills by... View Details

27 Mar 2017
Blog Post

Should Entrepreneurs Get an MBA?

from SoMa to Sand Hill Road. This weighed on me as I applied to and decided to matriculate at HBS. It is odd when you think about it: what better example could there be of herd-like thinking than suggesting an entire population of diverse... View Details

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Placement - Doctoral

2020 Placement: INSEAD Dissertation: Field Experiments on the Barriers Firms Face in Realizing Gains from Data Advisors: Dennis A. Yao (Chair), Rebecca M. Henderson , Michael Luca , and Amanda Pallais Close View Details

01 Sep 2023
Blog Post

Harvard Business School Announces 2023 Goldsmith Fellows

and prepared leader.” Jane Wiesenberg. Jane comes to HBS from the New York State Governor’s Office, where she recently served as assistant secretary to the governor for economic development. She supported... View Details

05 Feb 2024
Research & Ideas

The Middle Manager of the Future: More Coaching, Less Commanding

driven economy, suggests new research from Harvard Business School, and managers who can collaborate—not just supervise and discipline—are reaping the rewards. To support more autonomous, creative workers,... View Details

Keywords: by Ben Rand

03 Jun 2008
First Look

First Look: June 3, 2008

internal and external developers of new products. Successful firms devise peculiar organizational configurations to collaborate with external researchers, who act as interpreters of the evolution of View Details

Keywords: Martha Lagace

11 Jan 2011
First Look

First Look: Jan. 11

models and evaluating their efficacy in standalone fashion—just as engineers test new technologies or products. However, the success or failure of a company's business model depends largely on how it... View Details

Keywords: Sean Silverthorne

June 2020
Case

RBC: Transforming Transformation (A)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia

In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details

Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Banking Industry; Financial Services Industry; Canada

11 Dec 2018
Blog Post

Recap of the 4th Annual Women in Investing Summit

entrepreneurial spirit. After graduation, I entered strategy consulting to learn how companies run – from developing pricing strategies to winning customers – then joined a middle-market private equity firm, where I focused on the... View Details

March 1985 (Revised November 1985)
Case

Wilmington Tap and Die

By: Robert S. Kaplan

The general manager of a division manufacturing taps and dies must decide whether to continue a major capital investment program. The program was designed to replace aging mechanical machines with modern, electronically controlled equipment. A post-audit, after an... View Details

Keywords: Capital Budgeting; Investment; Accounting Audits; Cost Management; Technological Innovation; Information Technology; Performance Productivity; Production; Management Analysis, Tools, and Techniques; Manufacturing Industry

Find at Harvard

28 Jan 2014
First Look

First Look: January 28

dataset of firms from the U.S. and seven European countries we study the impact of ICT on worker autonomy, plant manager autonomy, and span of control. Consistent with the theory, we find that better information View Details

Keywords: Sean Silverthorne

30 Jun 2021
In Practice

The Harvard Business School Faculty Summer Reader 2021

What’s on HBS faculty members’ reading list for summer 2021? Which books are most meaningful to them and why? Below, faculty share their top picks, ranging from biographies and memoirs to their colleagues’ latest works. Julia Austin: Social justice and the Obamas I... View Details

Keywords: by Kathryn Haviland

March 2014 (Revised January 2015)
Case

Prodigy Network: Democratizing Real Estate Design and Financing

By: Karim R. Lakhani, Katja Hutter and Greta Friar

This case follows Rodrigo Nino, founder and CEO of commercial real estate development company Prodigy Network, as he develops an equity-based crowdfunding model for small investors to access commercial real estate in Colombia, then tries out the model in the U.S. U.S.... View Details

17 Sep 2021
Research & Ideas

The Trial of Elizabeth Holmes: Visionary, Criminal, or Both?

after dropping out of Stanford University, knew the product didn’t deliver while she solicited new business and investments. Defense attorneys say Holmes “believed” in the revolutionary blood-testing device and that “trying hard and... View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Technology; Technology; Technology

March 1998 (Revised December 1999)
Case

Bronner Slosberg Humphrey

By: David E. Bell and Donald M Leavitt

Bronner Slosberg Humphrey has succeeded by providing integrated direct marketing solutions for major service companies such as AT&T, American Express, and FedEx. A new CEO takes over from the company's founder and is wondering how to grow the company. Options include... View Details

Keywords: Marketing; Growth and Development Strategy; Leading Change; Global Strategy; Service Operations; Competitive Strategy; Information Technology; Salesforce Management; Marketing Communications; Service Industry