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Publications

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  • All HBS Web  (3,651)
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    • News  (838)
    • Research  (1,746)
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  • All HBS Web  (3,651)
    • People  (17)
    • News  (838)
    • Research  (1,746)
    • Events  (7)
    • Multimedia  (103)
  • Faculty Publications  (895)
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  • July–August 2013
  • Article

A Joint Model of Usage and Churn in Contractual Settings

By: Eva Ascarza and Bruce G.S. Hardie
As firms become more customer-centric, concepts such as customer equity come to the fore. Any serious attempt to quantify customer equity requires modeling techniques that can provide accurate multiperiod forecasts of customer behavior. Although a number of researchers... View Details
Keywords: Churn; Retention; Contractual Settings; Access Services; Hidden Markov Models; RFM; Latent Variable Models; Customer Value and Value Chain; Consumer Behavior
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Ascarza, Eva, and Bruce G.S. Hardie. "A Joint Model of Usage and Churn in Contractual Settings." Marketing Science 32, no. 4 (July–August 2013): 570–590.
  • 2016
  • Book

Revolutionizing Innovation: Users, Communities, and Open Innovation

By: Dietmar Harhoff and Karim R. Lakhani
The last two decades have witnessed an extraordinary growth of new models of managing and organizing the innovation process, which emphasize users over producers. Large parts of the knowledge economy now routinely rely on users, communities, and open innovation... View Details
Keywords: Innovation and Management; Transformation; Collaborative Innovation and Invention
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Harhoff, Dietmar and Karim R. Lakhani, eds. Revolutionizing Innovation: Users, Communities, and Open Innovation. Cambridge, MA: MIT Press, 2016.
  • 14 Sep 2021
  • Blog Post

Top 5 Myths About HBS

point, my interview felt very personal. I was very pleasantly surprised by all of the different facets of my life that we really explored. I just found, through both the interview and that post-interview reflection exercise, that it was... View Details
  • 14 Aug 2006
  • HBS Case

On Managing with Bobby Knight and “Coach K”

primarily around rewards and punishments. Tight supervision, a controlling type of leadership style characterized by a great deal of social distance between leaders and led." That's what you want to do, to get people to broaden the stylistic repertoire. Soon,... View Details
Keywords: by Sean Silverthorne; Sports
  • July 2013 (Revised August 2017)
  • Case

TaKaDu

By: Elie Ofek and Matthew Preble
In December 2012, Amir Peleg, founder and CEO of TaKaDu, reflected on how to position his young firm for the next fiscal year and beyond. The small Israeli startup had developed an innovative software system that used patented algorithms and statistical analysis to... View Details
Keywords: Innovation; Customer Selection; Business Marketing; High-tech Marketing; Enterprise Resource Planning; Water Resources; Water Management; Utilities; Product Positioning; Expansion; Resource Allocation; Applications and Software; Entrepreneurship; Business Startups; Business Strategy; Innovation and Invention; Growth and Development Strategy; Utilities Industry; Australia; Israel
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Ofek, Elie, and Matthew Preble. "TaKaDu." Harvard Business School Case 514-011, July 2013. (Revised August 2017.)
  • Article

Manuscript Variations of Dabistān-i Maẕāhib and Writing Histories of Religion in Mughal India

By: Sudev J Sheth
A text that has found renewed interest among scholars of early modern India is the Persian compendium of religion called Dabistān-i Maẕāhib. Written between 1645 and 1658, the Dabistān presents a lively ethnographic and historical account of customs and habits of... View Details
Keywords: Manuscripts; Religion; History; India
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Sheth, Sudev J. "Manuscript Variations of Dabistān-i Maẕāhib and Writing Histories of Religion in Mughal India." Manuscript Studies 4, no. 1 (Spring 2019): 19–41.
  • Article

The Future of Economic, Business, and Social History

By: G. Jones, Marco H.D. van Leeuwen and Stephen Broadberry
Three leading scholars in the fields of business, economic, and social history review the current state of these disciplines and reflect on their future trajectory. Geoffrey Jones reviews the development of business history since its birth at the Harvard Business... View Details
Keywords: Economic History; Business History; History; Asia; Africa; Europe; Latin America; North and Central America
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Jones, G., Marco H.D. van Leeuwen, and Stephen Broadberry. "The Future of Economic, Business, and Social History." Scandinavian Economic History Review 60, no. 3 (2012): 225–253.
  • March 2006
  • Module Note

Managing Innovation in an Uncertain World: Module 4: Sensing Opportunity

By: Alan D. MacCormack
Describes the fourth module of the 30-session Harvard Business School elective course Managing Innovation in an Uncertain World. The course helps students understand the challenges that uncertainty implies for innovation and how to overcome them. The course emphasizes... View Details
Keywords: Innovation and Management; Problems and Challenges; Management Analysis, Tools, and Techniques; Projects; Opportunities; Risk and Uncertainty; Perspective; Value Creation; Networks; Alignment
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MacCormack, Alan D. "Managing Innovation in an Uncertain World: Module 4: Sensing Opportunity." Harvard Business School Module Note 606-104, March 2006.
  • 11 Jan 2021
  • Research & Ideas

Is A/B Testing Effective? Evidence from 35,000 Startups

Startups that use A/B testing scale more quickly, launch more products, and attract more venture capital, according to recent research. But not all startups enjoy these benefits. Early-stage startups using experimentation strategies usually flame out faster, perhaps... View Details
Keywords: by Kristen Senz
  • Web

Global Opportunity Fellowship GO: AFRICA - Alumni

verification that you’ve started your job. The second payment will be sent 6 months later - in January - once HBS has received and reviewed a summary of your compensation (HBS will request compensation verification such as a paystub View Details
  • January 2025 (Revised April 2025)
  • Case

Duolingo: On a 'Streak'

By: Jeffrey F. Rayport, Nicole Tempest Keller and Nicole Luo
In December 2024, Severin Hacker, Co-Founder and Chief Technology Officer of Duolingo, reflected on the remarkable evolution of the language-learning app he helped launch in 2011. As the #1 most downloaded education app in the world, Duolingo had over 100 million... View Details
Keywords: Learning; AI and Machine Learning; Growth and Development Strategy; Motivation and Incentives; Diversification; Business Model; Market Entry and Exit; Technology Industry; Education Industry; United States
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Rayport, Jeffrey F., Nicole Tempest Keller, and Nicole Luo. "Duolingo: On a 'Streak'." Harvard Business School Case 825-097, January 2025. (Revised April 2025.)
  • September 2024
  • Case

Topaz: Navigating Governance, Legacy, and Change

By: Christina R. Wing and Carla Larangeira
Since its founding in 2011, the Garza Sada brothers and their father positioned Topaz among leading family offices in Monterrey, Mexico, with several assets under management. Topaz aspired to have a transformative impact across multiple Mexican industries. An industry... View Details
Keywords: Business Conglomerates; Family Business; Governing and Advisory Boards; Managerial Roles; Management Succession; Family Ownership; Corporate Governance; Organizational Structure; Adoption; Financial Services Industry; Real Estate Industry; Education Industry; Energy Industry; Latin America; Mexico
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Wing, Christina R., and Carla Larangeira. "Topaz: Navigating Governance, Legacy, and Change." Harvard Business School Case 625-062, September 2024.
  • June 2021
  • Case

HelloSelf: Launch

By: John R. Wells and Benjamin Weinstock
In April 2021, Charles Wells, founder and CEO of HelloSelf was reflecting on the company’s progress since it launched two years earlier. HelloSelf’s goal was to help the mentally ill recover and those who were mentally fit to stay well and feel even better. To do this,... View Details
Keywords: Mental Health; Health Care and Treatment; Internet and the Web; Growth and Development Strategy; Great Britain
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Wells, John R., and Benjamin Weinstock. "HelloSelf: Launch." Harvard Business School Case 721-432, June 2021.
  • Web

Why Your Gift Matters - Alumni

Give View my giving history Hide my giving history We would welcome your support this year, . According to our records, you have not made a new gift or pledge in recent years (pledge payments not reflected here). Please consider making a... View Details
  • Web

Career Re-Entry & Flexible Work - Alumni

your online profiles, so that your public persona reflects your personal experiences. Keeping your resume current allows you to remain relevant, regardless of where you are in your life and career path. Returning to Work If you’re coming... View Details
  • 21 Aug 2000
  • Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

effect, as reflected in this nurse's comment: "I had to take a patient to the [ICU] and [the procedure] had never been heard of, so I had to diagram it out for them. Should this be my responsibility? No. But it happened more than... View Details
Keywords: by Hilah Geer
  • 24 Feb 2021
  • Lessons from the Classroom

What History's Biggest Wars Teach Us About Leading in Peace

becomes clear only a few decades later, in the lead up to the second World War.” World War II (1939-1945): Strategies must reflect their unique circumstances The Treaty of Versailles left Germany spoiling for revenge, and it also left its... View Details
Keywords: by Lane Lambert
  • 26 Jan 2022
  • News

Making Peace with Anger

professional awakening about how he managed his company was part of a larger reflection about how he managed something more personal: his anger. READ MORE DM: You’ve spoken about how you underwent anger management counseling and how it... View Details
  • 09 Nov 2023
  • Blog Post

The No. 1 Character Trait You Will Need to Succeed in Business

from shareholders to make changes that you know will threaten the long-term future of your company. This situation reflects the experiences of Paul Polman, the former CEO of Unilever. On the second season of my podcast, I talked to over a... View Details
  • Web

Financial Aid - Alumni

Stories Patricia Miller Zollar (MBA 1989) The fellowship that Zollar will fund through her estate reflects her desire to help others thrive—particularly women and underrepresented minorities. Mark Nunnelly (MBA 1984) and Denise Dupré Keen... View Details
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