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- All HBS Web
(2,454)
- People (1)
- News (425)
- Research (1,748)
- Events (9)
- Multimedia (8)
- Faculty Publications (625)
- 05 Jun 2006
- Research & Ideas
Using Competition to Reform Healthcare
facilities, and cost base of the institution. Routine or simple services should not be offered by institutions that cannot deliver them at competitive cost. Conversely, complex or unusual services should not be offered by institutions... View Details
- 25 Sep 2000
- Research & Ideas
Cyber-Marketing: Scouting the Digital Communications Frontier
already-low cost of digital communications declines toward zero, the Web's radical interactivity presents new challenges to marketers, who must now learn how to build and sustain intimate customer relationships on a far larger scale than... View Details
Keywords: by Peter K. Jacobs
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
retaining customers than programs that focus on retaining customers but add cost to the product or service." Others tended to regard Treacy's and Reichheld's views as complementary. "I don't see a conflict," said Jack... View Details
Keywords: by James Heskett
- 23 Mar 2003
- Research & Ideas
AIDS in Africa—What’s the Solution?
partnerships with governments and businesses that can provide public education, health worker training, and support. One pressing question remains: How much support should employers provide? In addition to covering the View Details
Keywords: by Julie Jette
- 04 Aug 2009
- First Look
First Look: August 4
Download the paper: http://www.hbs.edu/research/pdf/10-005.pdf The Effect of Labor on Profitability: The Role of Quality (revised) Author:Zeynep Ton Abstract Determining staffing levels is an important decision in retail operations. While the View Details
Keywords: Martha Lagace
- 19 Sep 2012
- Research & Ideas
Book Excerpt: “The Architecture of Innovation”
portfolio firms, attend board meetings, and provide strategic guidance, just like independent venture capitalists. In some respects, their job may be easier: typically, the corporation provides all the... View Details
- 26 Apr 2011
- News
BioMine Strikes Gold
Fellowship winner. The organization is based in New Delhi, India, where it provides economically viable housing solutions for under-served populations, starting with India and for communities around the world. (Watch Mehra explain how... View Details
- 20 Jul 2009
- Research & Ideas
Markets or Communities? The Best Ways to Manage Outside Innovation
participate with you on your critical problems. Of course, the Internet and the massive reduction in communication and computation costs have made accessing external innovators a much easier task than what was possible 10 or 15 years ago.... View Details
- 06 May 2002
- What Do You Think?
What’s Driving the “New Marketing?”
to the depth of the authors' arguments) raised so few eyebrows.—James Heskett What seems to many to be new is the Internet. Comments Thomas Rector, "...the 4 Ps remain valid—even in the Internet age. ...'interactivity' provides the... View Details
Keywords: by James Heskett
- 01 Mar 2010
- News
Slum for Sale
public-private partnership between the state government and for-profit developers. The goal is to transform Dharavi into a neighborhood offering desirable, market-rate residential and commercial real estate while providing its longtime... View Details
- 11 Sep 2019
- Research & Ideas
Germany May Have the Answer for Reducing Drug Prices
American lawmakers attempting to stem spiraling drug costs might find inspiration in Germany, where the government’s regulatory model has been curbing price growth without thwarting innovation or access, says research from Harvard... View Details
- 08 Dec 2014
- Research & Ideas
A Manager’s Guide to International Strategy
multinational firms, then a framework for how to craft an international strategy that creates shareholder value, Collis provides students and new managers with an integrated perspective on international strategy, drawing on earlier work... View Details
Keywords: by Julia Hanna
- 29 May 2019
- News
HBS Career Coaches Hit the Road to Serve Alumni
useful,” says Engle. “The workshop was excellent and provided guidance on how to consider our goals, strengths, what we love to do, and what the ideal environment might be.” Andrews says that while the workshop tour is not specifically... View Details
Keywords: Margie Kelley
- 01 Jun 1999
- News
Short Takes
formulation. The interviews also revealed that compensation committees face a number of pressures to keep top executives' pay at a certain level. Not the least of these, says Lorsch, are surveys performed by compensation consultants. These surveys View Details
Keywords: Judith A. Ross
- 10 Apr 2013
- Research & Ideas
Learning Curve: Making the Most of Outsourcing
Companies that outsource merely to shuffle off commodity work to save costs might be missing important opportunities to work with vendors and significantly improve the final product. "When it comes to the outsourcing of many complex... View Details
- 03 Oct 2012
- What Do You Think?
Can We Bring Back the “Industrial Commons” for Manufacturing?
"Where was (the) support for manufacturing when it really counted, before much of it escaped offshore? Why should we believe this 'new thinking' now?" Citing " high labor costs and uncooperative unions," Philippe... View Details
- 01 Jun 2000
- News
Priceline's Jay Walker: The Future is Wow
online stock trading and online auctions are the few places in e-commerce that approximate "wow" today. Noting that 30 percent of all securities trading is done by individual investors online, Walker said that the Web has turned the securities business upside down by... View Details
- 17 Nov 2015
- News
Carbon Neutral
ambassador to Austria. Unlike cap-and-trade, which depends on the open market to determine costs for carbon emissions, a carbon fee would be transparent and predictable, allowing companies to figure in the View Details
Keywords: Michael Blanding
- 01 Dec 1999
- News
A Class Act
resulted over time in one of the most vibrant and highly regarded alumni networks anywhere. Aside from their sheer volume (at present, a total of 300 pages per issue) and scope (current copy provided by 853 class and section... View Details
Keywords: Nancy O. Perry
- 14 May 2009
- Sharpening Your Skills
Sharpening Your Skills: Managing Teams
leader are more negative when the leader micromanages; provides nonconstructive negative feedback; fails to clarify roles and objectives; and avoids addressing problems. What's the best method for developing team goals? When Goal Setting... View Details
Keywords: Re: Multiple Faculty