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Publications

Publications

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      • Teaching Interest

      Empirical Technology and Operations Management Course

      By: Himabindu Lakkaraju
      I taught a set of lectures on "Introduction to Machine Learning for Social Scientists" as part of this required course for first year PhD students. This module familiarizes students with all the basic concepts in machine learning, their implementations, as well as the... View Details
      • Research Summary

      Energy, IT, real estate, and sustainability

      By: Rebecca M. Henderson

      Professor Henderson’s current research focuses on the energy, information technology, and real estate sectors and the challenges firms encounter as they attempt to act in more sustainable ways. This work is an outgrowth of her decade-long examination of the... View Details

      • Forthcoming
      • Article

      Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

      By: Shunyuan Zhang and Das Narayandas
      We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
      Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
      Citation
      Related
      Zhang, Shunyuan, and Das Narayandas. "Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment." Management Science (forthcoming).
      • Research Summary

      Entrepreneurial Failure

      By: Thomas R. Eisenmann
      Most startups fail. Why? Are there recurring patterns that can be anticipated and avoided? If entrepreneurs fail, how can they do so in ways that leave their reputations, relationships, and integrity intact? And, how can they learn from the experience, heal, and... View Details
      Keywords: Startups; Entrepreneurship; Failure
      • Teaching Interest

      Entrepreneurship in Emerging Economies (Online Course)

      By: Tarun Khanna

      This business and management course takes an inter-disciplinary approach to understanding and solving complex social problems. You will learn about prior attempts to address these problems, identify points of opportunity for smart entrepreneurial efforts, and... View Details

      Keywords: Entrepreneurship In Emerging Markets; Emerging Economies; Business; Entrepreneurship; Emerging Markets; Management; Business or Company Management
      • 12 Oct 2012
      • Panel Discussion

      Environmental Disclosures: Lessons Learned from Empirical Research

      By: Michael W. Toffel
      Citation
      Related
      Toffel, Michael W. "Environmental Disclosures: Lessons Learned from Empirical Research." Greenhouse Gas Reporting Program: Opportunities for Research and Policy Analysis , Resources for the Future, Washington, DC, October 12, 2012. (Cosponsored by the U.S. Environmental Protection Agency.)
      • Teaching Interest

      Executive Education - Owner/President Management Program

      By: Martin A. Sinozich

      Delivered in three units that span 24 months over three calendar years, the Owner/President Management (OPM) program is a transformative learning experience that boosts leadership skills and the value of participants’ enterprises.  Sinozich teaches the Finance... View Details

      • Research Summary

      Experiential Learning and Knowledge Mentors

      By: Dorothy A. Leonard

      Dorothy Leonard’s research on innovation and knowledge transfer has always emphasized learning by doing.  During the past several years, she has been exploring how organizations can foster faster skills learning.  While there are generational differences in... View Details

      • Teaching Interest

      FIELD 2 (Jakarta, Indonesia)

      By: Jeffrey F. Rayport

      Field Immersion Experiences for Leadership Development (FIELD) is a field course giving first-year students meaningful and numerous opportunities to act like leaders, translating their ideas into practice.

      As a complement to the case method, the field method... View Details
      • Teaching Interest

      FIELD Foundations

      By: Alison Wood Brooks

      FIELD Foundations is a course for first-year MBA students in the Required Curriculum. As a complement to case method courses that students take in the first year of the MBA program, FIELD Foundations offers hands-on leadership practice and immersive team... View Details

      • Teaching Interest

      Field Global Immersion

      By: Archie L. Jones

      The FIELD Global Immersion (FGI) is a semester-long first-year (RC) MBA course. The course is a capstone of sorts, and it requires students to build on learnings from their first-year courses and apply them to real-world business problems. At the beginning of... View Details

      • Teaching Interest

      Field Global Immerson

      By: Martin A. Sinozich

      The FIELD Global Immersion (FGI) is a semester-long first-year (RC) MBA course. The course is a capstone of sorts, and it requires students to build on learnings from their first-year courses and apply them to real-world business problems. At the beginning of the... View Details

      • Teaching Interest

      Financial Reporting and Control

      By: Suraj Srinivasan

      Financial Reporting and Control (FRC) covers topics about how managers can design and use performance measurement systems for external reporting and internal management to build more effective organizations. Throughout their careers, business leaders are required to... View Details

      Keywords: Financial Reporting
      • Teaching Interest

      General Management Program (GMP)

      By: Stefan H. Thomke
      As global business challenges become more complex, companies are turning to exceptional general managers who can take on greater cross-functional responsibilities and contribute to corporate growth on a more strategic level. Moving beyond your field of expertise,... View Details
      • Research Summary

      Great Negotiator Study Initiative

      By: James K. Sebenius

      What can be legitimately be learned from closely studying great negotiators at work? Since 2000, the Program on Negotiation (PON)—an active inter-university consortium mainly comprised of numerous faculty from across... View Details

      • Research Summary

      Growing as a Purposeful Leader

      By: Leonard A. Schlesinger

      Leaders today have to lead in the context of extraordinary changes and challenges. The demands of today's stakeholders have risen significantly, and what is expected of senior leaders is quickly evolving in terms of their mission (more than profit),... View Details

      • Teaching Interest

      Harvard Business Analytics Program: Operations and Supply Chain Management

      By: Dennis Campbell
      Digital technologies and data analytics are radically changing the operating model of an organization and how it connects to its broader supply chain and ecosystem. This course emphasizes managing product availability, especially in a context of rapid product... View Details
      • Teaching Interest

      Harvard Business Online: Business Strategy

      By: Felix Oberholzer-Gee
      Business Strategy equips current and aspiring managers and consultants with a simplified framework they can immediately apply to create value for customers, employees, and suppliers while maximizing returns and an organization’s competitive edge. The course features... View Details
      • Teaching Interest

      How to Talk Gooder in Business and Life

      By: Alison Wood Brooks

      This is an Elective Curriculum course for HBS MBA students. People must converse effectively to achieve success in every aspect of business and life – from pitching ideas to giving feedback, brainstorming and making strategic decisions, from interviewing to firing.... View Details

      Keywords: Conversation; Strategic Decisions; Interactions
      • Forthcoming
      • Article

      Human-Algorithm Collaboration with Private Information: Naïve Advice Weighting Behavior and Mitigation

      By: Maya Balakrishnan, Kris Ferreira and Jordan Tong
      Even if algorithms make better predictions than humans on average, humans may sometimes have private information which an algorithm does not have access to that can improve performance. How can we help humans effectively use and adjust recommendations made by... View Details
      Keywords: AI and Machine Learning; Analytics and Data Science; Forecasting and Prediction; Digital Marketing
      Citation
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      Related
      Balakrishnan, Maya, Kris Ferreira, and Jordan Tong. "Human-Algorithm Collaboration with Private Information: Naïve Advice Weighting Behavior and Mitigation." Management Science (forthcoming). (Pre-published online March 24, 2025.)
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