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Show Results For
- All HBS Web
(2,485)
- People (2)
- News (547)
- Research (1,700)
- Events (3)
- Multimedia (9)
- Faculty Publications (944)
- 05 Jun 2006
- Research & Ideas
Using Competition to Reform Healthcare
business of providing services to patients. (Those who are uncomfortable with the notion of businesses in health care can substitute the term service lines.) The question "What business are we in?"... View Details
- 15 Dec 2024
- News
Back at the Ranch
The summer training program at Bear Hug Cattle Company starts truly at square one. “The first day is about teaching the guys how to just be out here and not die,” says lead instructor Zach Aguilar, gazing out from under his broad-brimmed hat to the grassy rangelands of... View Details
- June 2014
- Case
Making Progress at IDEO
By: Teresa M. Amabile and Katrina Flanagan
This case focuses on different types of client relationships at IDEO, the value of these relationships for IDEO and clients, and the implications for IDEO designers' everyday experience of work. As new types of client work have shifted away from the more classic design... View Details
Keywords: Organizational Change and Adaptation; Motivation and Incentives; Employees; Customer Focus and Relationships; Service Industry
Amabile, Teresa M., and Katrina Flanagan. "Making Progress at IDEO." Harvard Business School Case 814-123, June 2014.
- 29 May 2013
- Research & Ideas
Faculty Symposium Showcases Breadth of Research
customers reported their mileage more truthfully when customers signed their annual report form before filling it out, she said. Now the British government is considering the tactic for its tax forms. The... View Details
- 05 Nov 2024
- Book
Building the Road to 'Small Business Utopia' with AI and Fintech
great sense of their cash flow, the sales they might make, when customers will pay, or what cash needs they could have based on the season or a new contract. Small businesses have low cash buffers, and a miscalculation, late payment, or... View Details
- 15 Mar 2024
- News
Hungry for Change
As a management consultant at Kurt Salmon, Kate Flynn (MBA 2012) often worked with clients in the packaged food industry. She saw customers asking for healthier and more sustainable foods, and she herself was seeking better options. From that hunger, Sun & Swell was... View Details
- 25 Sep 2019
- News
Leading the Evolution of E-Commerce
$1 billion. In 2017, when Fleiss left, it had 6 million customers and $100 million in revenues. It was time to try something new. That something new became Jetblack, a text-to-shop service that Fleiss... View Details
- 11 Apr 2007
- Research & Ideas
Adding Time to Activity-Based Costing
suppliers and customers to reduce demands on capacity throughout the supply chain, introducing menu-based pricing in which customers pay for the features and services they use,... View Details
Keywords: by Sarah Jane Gilbert
- 01 Sep 2016
- News
Case Study: Alumni Advice for a Health Care Startup
has also begun helping employers meet their workers’ complex care issues by offering an upgrade from existing solutions such as elder care services or employee assistance programs (EAP), the latter of which essentially provide access to a... View Details
- 01 Dec 2014
- News
Dressing by Number
More Retail Revolutions Manufacturing Makeup on Demand Although it isn’t available yet, Mink, a 3D home printer that produces custom makeup, has already made serial inventor Grace Choi (MBA 2013) a cosmetics celebrity. Katrina Lake knew... View Details
- 01 Sep 2020
- News
Good Odds
pounds of food that had been prepared for customers in the catering, hotel, travel, and restaurant industries got stuck in the supply chain when the world seized up. That’s when Philip Behn (MBA 2005), CEO of Imperfect Foods, jumped into... View Details
- 01 Dec 2014
- News
Making Big Data Fashionable
Principles Áslaug Magnúsdóttir Customizing Couture Online Customizing Couture Online Jamal Motlagh Taking Tailoring High Tech Taking Tailoring High Tech Katrina Lake Dressing by Number Dressing by Number... View Details
- 20 Oct 2014
- Research & Ideas
Users Love Ello, But What’s the Business Model?
for a 26-year-old backpacker. I might be willing to pay quite a bit for a service that caters to my needs and puts me in touch with other similarly-minded people. The key is to identify what the value is to your View Details
- 08 Nov 2011
- News
Saluting Our HBS Veterans
Counselman (MBA 2005), a former Marine officer in Iraq, Bosnia, and the Horn of Africa, is the founder and CEO of Fidelis, an organization that assists service personnel with the military-to-civilian transition. Emphasizing education,... View Details
- 21 Jul 2023
- Blog Post
Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow
historically distressed communities nationwide. He later served as an HBS Rock Center for Entrepreneurship Summer Fellow, working to address the labor shortage within the restaurant industry, developing service models to protect and... View Details
- 20 Feb 2013
- News
Thanking Veterans Online
sign-up process is easy. Service members and veterans can validate their military service against a government database or a military financial institution catering to nine million military View Details
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
season and what it will take to win over anxious customers. Here's what they said. Jill J. Avery: Mind the details and focus on customer service Persistent unemployment plagues many families, and people are... View Details
- 01 Mar 2007
- News
Courting the Poor
employees and customers alike,” Frei says. “I couldn’t think of a service business that fit that description in the United States. We’ve been unable to crack that code of ‘courting the poor’ in any... View Details
- 07 Sep 2020
- Research & Ideas
How to Help Small Businesses Survive COVID's Next Phase
small-business owners trying to survive. Strict safety protocols haven’t been enough to get customers through the door for some small businesses, and many owners—crushed by inventory and overhead costs—are grappling with hard choices.... View Details
- 29 Mar 2016
- First Look
March 29, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality... View Details
Keywords: Sean Silverthorne