Publications

May 1991 (Revised May 1999)
Teaching Note

Manufacturers Hanover Corp.: Customer Profitability Report, Teaching Note

By: Robert S. Kaplan

Teaching Note for (9-191-068). View Details

Keywords: Profit; Customers; Banking Industry

January 2003 (Revised January 2005)
Case

Peter Isenberg at Fischer Stevens (A)

By: Linda A. Hill and Maria Farkas

Having made managing director at an elite investment bank, Peter Isenberg struggles to understand his new role in the firm. He feels as though little has changed, although it is clear to him that those around him have new expectations. View Details

Keywords: Managerial Roles; Jobs and Positions; Management Teams; Banking Industry

Educators

October 1999
Case

Credit Suisse (C)

By: W. Earl Sasser and William E. Fulmer

Supplements either Credit Suisse (A) or Credit Suisse (A) (Abridged). View Details

Keywords: Banking Industry

October 1999
Case

Credit Suisse (D)

By: W. Earl Sasser and William E. Fulmer

Supplements either Credit Suisse (A) or Credit Suisse (A) (Abridged). View Details

Keywords: Banking Industry

June 1985
Supplement

Citibank Indonesia 1: Background Information, Video

Provides information that is useful for addressing the budget issue. Among the topics discussed on the tape are the economic conditions and regulatory environment in Indonesia, the Citibank planning system, degree of decentralization, and management compensation plan. View Details

Keywords: Budgets and Budgeting; Banking Industry; Indonesia

March 1995 (Revised June 1997)
Teaching Note

Citibank: Launching the Credit Card in Asia Pacific (A) TN

By: V. Kasturi Rangan and Marie Bell

Teaching Note for (9-595-026). View Details

Keywords: Credit Cards; Banking Industry; Asia; Oceania

May 1986
Case

Data Administration in Citibank Brazil (E): Assessing the Implementation Strategy

By: Shoshana Zuboff

Keywords: Information Management; Strategy; Banking Industry; Brazil

April 1986
Teaching Note

Data Administration in Citibank Brazil (Abridged), Teaching Note

By: Shoshana Zuboff

Keywords: Banking Industry; Brazil

January 1975 (Revised September 1982)
Case

First Federal Savings (A)

By: Jay W. Lorsch

Raises questions about basing a reward system on profit and changing MBO indicators through time. View Details

Keywords: Motivation and Incentives; Compensation and Benefits; Banking Industry

Educators

November 1994
Case

Citibank European Strategy & Organization

By: Michael Y. Yoshino and Thomas W. Malnight

Examines strategic and organizational issues facing Citibank as it pursues a highly focused strategy in Europe in the face of increasing competition. Central in this consideration is the role of the European regional organization. View Details

Keywords: Management; Growth and Development Strategy; Organizational Design; Competitive Strategy; Competition; Banking Industry; Europe

April 1990 (Revised May 1990)
Case

BankAmerica Corp. (A)

By: Richard H.K. Vietor

Keywords: Banking Industry; United States

Web

Community | HBS Online

Explore virtual events, such as panels, webinars, and meetups Connect with fellow business professionals through discussion boards and direct messaging Ask and answer industry questions Post polls and start conversations Earn badges for... View Details

01 Dec 2004
News

GLF Showcases London

forum, titled “New Barriers and New Opportunities: Leading in an Uncertain World,” is shaping up to be a truly remarkable event. Professor Nancy Koehn, the forum’s faculty chair, has done an outstanding job of organizing a lineup of HBS faculty and View Details

Keywords: Ted Fischer; Colleges, Universities, and Professional Schools; Educational Services

31 Aug 2009
Research & Ideas

Why Competition May Not Improve Credit Rating Agencies

competition is really the right medicine. "Competition in the ratings industry has been increasing, and there have been calls for yet more competition. Whether competition is likely to reduce quality or improve it has been... View Details

Keywords: by Martha Lagace; Financial Services

01 Jun 2001
News

Merrill Lynch's Stan O'Neal

where his father eventually landed a job at a General Motors factory in Doraville. Stan O’Neal attended the General Motors Institute (which later became Kettering University), a co-op program where he alternated between studying engineering and View Details

Keywords: Susan Young; Merrill Lynch; Finance; Health, Social Assistance; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

16 Mar 2010
First Look

First Look: March 16

European economy. Firm-level investment sensitivity to cash flow is used to identify financing constraints. We find that the sensitivities are significantly positive, on average, controlling for country and industry fixed effects, as well... View Details

Keywords: Martha Lagace

19 Apr 2004
Research & Ideas

Ground-Floor Opportunities for Retail in India

India's economic growth is an exciting new playing field for the retail industry and for entrepreneurs looking to get in on the ground level, a panel of that country's businessmen agreed. Rising incomes, increased advertising, and a jump... View Details

Keywords: by Julia Hanna; Consumer Products; Retail

January 2000
Supplement

Basic Statistics from the World Bank's World Development Report 1998/1999

By: Julio J. Rotemberg

Supplements National Income Accounting and The Origins of National Income Accounting. View Details

Keywords: Business Organization; History; Earnings Management; Financial Institutions; International Finance; International Accounting; Business Earnings; Mathematical Methods; Reports; Economic Growth; Commercial Banking; Financial Services Industry