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- All HBS Web
(1,894)
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- Research (1,478)
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- Faculty Publications (889)
- January 1997
- Background Note
Buy Low, Sell High: Creating and Extracting Customer Value by Enhancing Organizational Performance
Provides an integrated framework for creating customer value and managing the firm profitably. Focuses on the use of product/service line management and effective customer service to achieve customer satisfaction and high profitability. View Details
Keywords: Customer Value and Value Chain; Framework; Performance Efficiency; Sales; Business Strategy; Customer Satisfaction; Profit; Product Marketing; Business or Company Management
Shapiro, Benson P. "Buy Low, Sell High: Creating and Extracting Customer Value by Enhancing Organizational Performance." Harvard Business School Background Note 597-071, January 1997.
- 10 Jun 2002
- Research & Ideas
Reinventing the Industrial Giant
problem, Kodak has turned to digital cameras. In fact, Kodak CEO, Daniel Carp, "is betting the company on a digital strategy." Carp believes that digital cameras will increase sales by 8 percent to 12 percent a year. 94 However,... View Details
- 05 Jun 2018
- First Look
New Research and Ideas, June 5, 2018
of equity (or factor models) fail to exhibit systematic predictive power internationally, which is due in large part to functional form, rather than earnings-forecast, errors. LPV models derived using common valuation anchors such as earnings or View Details
Keywords: Dina Gerdeman
- 01 Oct 1996
- News
Leading In a New Era
structure up-to-date. Last year, Boise Cascade announced its most profitable year ever, with earnings of $352 million on sales of $5 billion. At about the same time that Harad's company was struggling against declining profits, across the... View Details
Keywords: Nancy O. Perry
- 05 Jul 2011
- First Look
First Look: July 5
manager of inventory planning is tasked with developing an effective strategy for managing inventory without requiring additional capital investment. The company has launched several initiatives, such as adding a dedicated domestic View Details
Keywords: Sean Silverthorne
- 01 Dec 2018
- News
Ask the Expert: Gimme Shelter
crafting innovative ways to make that happen in the Bay Area, where median home prices sail north of $1 million. In Oakland, for example, the nonprofit used a little-known tool called the Chapter 8 Tax Sale to acquire 24 blighted,... View Details
Keywords: Jen McFarland Flint
- 05 Jul 2016
- First Look
July 5, 2016
foods, leading to consolidation and causing sales to decline in 2010. With 150 years' experience in the industry, Nestlé had transformed into a nutrition, health, and wellness company and made its CSV View Details
Keywords: Sean Silverthorne
- 18 Nov 2008
- First Look
First Look: November 18, 2008
internal coordination issues with the company's sales force, and the financial returns versus other uses of capital for the company. The case raises issues in aligning business strategy and View Details
Keywords: Martha Lagace
- 23 Mar 2020
- Research & Ideas
Product Disasters Can Be Fertile Ground for Innovation
the Strategy Unit of Harvard Business School. The case caught the attention of Luo and Alberto Galasso, a professor at the University of Toronto’s Rotman School of Management, who have together looked at the impact of changes in liability... View Details
- 07 Mar 2007
- Research & Ideas
How Do You Value a “Free” Customer?
Businesspeople understand that not all customers are created equal—the 80-20 rule suggests that over time a small percentage of a company's customer base can generate a high percentage of its sales and profit. Models for calculating... View Details
- July 2011
- Teaching Note
Suntech Power (TN)
Teaching Note for 712001. View Details
- 13 Mar 2018
- First Look
March 13, 2018
of firm-level total factor productivity (TFP), sales and cash-flow, higher probabilities to engage in R&D, and export. We find no significant effects for firms from industrialized economies and negative effects for firms in other... View Details
Keywords: Sean Silverthorne
- 01 Jun 2000
- News
VC Luminary John Doerr: Education Reform Critical to Success of New Economy
Last February, in his first speech at HBS in six years, L. John Doerr (MBA '76), a partner at Kleiner Perkins Caufield & Byers and one of the world's foremost venture capitalists, confessed that he stumbled into his line of work with no elaborate View Details
- 01 Dec 2005
- News
Buy the Book
retailers (such as Wal-Mart and Costco) that only stock twenty or so bestsellers yet are responsible for 34 percent of book sales in the United States. “Something hits as a success and dominates the market,” Deighton comments. “It’s... View Details
- 01 Oct 2002
- News
Steven C. Watson
life.” Watson achieved financial independence with the sale of his first company in 1988. “It was a milestone,” he admits, “but I found myself asking, ‘So what?'” The question led Watson, who is divorced and has no children, to reexamine... View Details
- Web
Strategic Financial Analysis Online Course | HBS Online
you challenged and engaged. Lisa Arpey Executive Board Member at Ford's Theatre Leverage financial statements and frameworks to assess strategy execution and compare organizations’ performance. In an ever fast-changing world, it is... View Details
- 10 Jun 2002
- Research & Ideas
Disruption: The Art of Framing
stated that their ventures were separate from their parent company, but their daily work processes indicated otherwise. Online sales reps still reported to and had offices near their print managers, for example. This direct reporting and... View Details
Keywords: by Clark Gilbert & Joseph L. Bower
- 07 Aug 2006
- Research & Ideas
Whatever Happened to Caveat Emptor?
countries. In his new book, Consumer Capitalism: Politics, Product Markets, and Firm Strategy in France and Germany, Trumbull looks at the implications of this rise of consumer protectionism. Sean Silverthorne: You note that until the... View Details
- 20 Dec 2018
- News
Baker Library Webinar Features Resources for Alumni
ahead of time by participants, Haley said the pair was able to run live searches based on their immediate research needs to demonstrate research tools. Alumni asked about specific topics, such as wanting to find statistics on the worldwide production and View Details
Keywords: Margie Kelley
- 04 Apr 2000
- Research & Ideas
The Right Way to Restructure Conglomerates in Emerging Markets
Western corporate strategies have long been held up as role models for businesses in emerging markets. The reaction to recent financial crises in Asia and Latin America has only served to reinforce this practice. The multilateral... View Details
Keywords: by Tarun Khanna & Krishna Palepu