Publications

30 Jan 2019
What Do You Think?

Who Will Measure up to These Two Remarkable Leaders?

leaders—there are plenty of fine people who can lead an organization. What these two did, as you point out, was create a culture around the mission of their organizations. Their employees live the mission in their work How do you teach... View Details

Keywords: by James Heskett; Air Transportation; Financial Services

02 Jan 2018
Research & Ideas

The Most Popular Stories and Research Papers of 2017

Construction of Wine Culture Since the 1960s, the United States has seen spectacular growth in wine consumption. Al Hisano explores how businesses reinveted the image of wine. This creation of the new market, like other consumer products,... View Details

Keywords: by Sean Silverthorne

01 Jun 2010
News

Alumni Books

the forces affecting attitudes and behaviors in each generation and analyzes the implications of organizational and technological changes for their future. Numbers Rule Your World: The Hidden Influence of Probability and Statistics on... View Details

Keywords: mathematics; statistics; Finance

26 Nov 2019
News

Collective Genius: Leading Innovation and Digital Transformation

emerging technologies to innovate and create differentiated customer experiences, people in organizations have to work differently, Hill says. Corporations are finding that digital transformation often demands culture change and the... View Details

2009
Book

High Commitment, High Performance: How to Build a Resilient Organization for Sustained Advantage

By: Michael Beer

Integrating knowledge from strategic management, performance management, and organization design, strategic human resource expert and Harvard Business School Professor Michael Beer outlines what the high-commitment, high-performance organization looks like and provides... View Details

Keywords: Human Resources; Leadership; Management; Goals and Objectives; Organizational Culture; Organizational Design; Organizational Structure; Performance; Practice; Business Strategy; System

Find at Harvard

Web

Diversity on Teams: Our Own Harvest - Race, Gender & Equity

stewards of our labor, our lives, and one another. This article features the HBS Race, Gender & Equity Initiative’s video playlist . Organizational self-awareness Maureen Scully on Mobilizing Privileged Allies to Address Inequalities... View Details

01 Dec 2018
News

Research Is the Foundation

span more languages, geographies, and cultures than ever, requiring workers to communicate effectively to deliver results. I wanted to understand how a radical language change can bridge differences and facilitate cross-border... View Details

January 1983 (Revised July 2007)
Case

Mat MacGregor (A)

Mat MacGregor took charge of a failing project but failed to turn it around because of a variety of personal, technical, cultural, and political reasons. The purpose of the case is to understand the underlying dynamics and their implications. View Details

Keywords: Management Skills; Management Style; Organizational Culture; Failure; Projects; Personal Characteristics

November 2012
Teaching Note

On Weldon's Watch: Recalls at Johnson & Johnson from 2009 to 2010 (TN)

By: Sandra J. Sucher and Clayton S. Rose

Teaching Note for On Weldon's Watch: Recalls at Johnson & Johnson from 2009 to 2010 HBS case 311-029. View Details

Keywords: Decision Choices and Conditions; Values and Beliefs; Leadership; Crisis Management; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Organizational Culture; Quality; Pharmaceutical Industry

July 2020
Case

Karen Bruck: Growing Managers at MercadoLibre

By: Joshua D. Margolis, Fernanda Miguel and Mariana Cal

Karen Bruck, Corporate Sales Director at MercadoLibre, Latin America's largest e-commerce platform, needs to make a decision about one of her managers, who, while analytically savvy, has an approach that does not fit in with the company's culture. View Details

Keywords: Performance Evaluation; Employee Relationship Management; Decision Making; Interpersonal Communication; Organizational Culture; Retail Industry; Latin America; Argentina

January 2006 (Revised June 2008)
Case

Lehman Brothers (A): Rise of the Equity Research Department

By: Ashish Nanda, Boris Groysberg and Lauren Prusiner

Under Jack Rivkin's leadership, Shearson Lehman's research department rose from relative obscurity to the highest ranking research department on Wall Street within three years. When Rivkin is promoted to head of equity, he wonders how to succeed in his new position. A... View Details

Keywords: Talent and Talent Management; Leadership; Service Operations; Organizational Culture; Research; Alignment

01 Oct 1999
News

Eight Among Many: Charles W. ("Bill") Cassell

industry while working as director of operations at Beacon Communications Corporation in Acton, Massachusetts. "I studied the factors that made some companies successful," he says, "and discovered that the few companies that stay on the A list often have an View Details

Keywords: Eileen McCluskey

19 Dec 2005
Research & Ideas

Public Education Goes to School

organizational coherence in support of the strategy Developing and managing human capital Allocating resources in alignment with the strategy Using performance data for decision making and accountability Here's how these play out on the... View Details

Keywords: by Mallory Stark; Education

Web

Israel - Global Activities 2020

banks, the answer provides leadership lessons in organizational change, modernization, and having the courage and wherewithal to disrupt the banking industry from within. Pictured: Rakefet Russak-Aminoach, former CEO of Bank Leumi A... View Details

09 Oct 2012
First Look

First Look: October 9

investigates teaming in the high-stakes, fast-paced setting of a hospital emergency room and focuses on the effects of a new organizational structure, which we call a team scaffold, on teaming effectiveness and performance outcomes. Using... View Details

Keywords: Sean Silverthorne

February 2020 (Revised August 2020)
Case

San Francisco Ballet: On 'Pointe' for the Future

By: Rohit Deshpandé and Nicole Tempest Keller

The SF Ballet was regarded as one of the top ballet companies in the world. It had an enviable earned revenue percentage of almost 50% and had an internationally recognized ballet school. However, by 2019 the Ballet faced a number of challenges. Ballet was a European... View Details

Keywords: Arts; Business and Stakeholder Relations; Demographics; Organizational Change and Adaptation; Strategic Planning; Social Enterprise; Cultural Entrepreneurship; United States; San Francisco