Publications

Career Coach

Irtaza Ali

Irtaza started his career in investment banking at Credit Suisse New York, after completing undergrad at Wharton. At Credit Suisse he covered industrials and aerospace & defense companies. He then returned home to Pakistan to join Next Capital (an investment... View Details

February 2009 (Revised June 2019)
Case

Cleveland Clinic: Transformation and Growth 2015

By: Michael E. Porter and Elizabeth O. Teisberg

The Cleveland Clinic's health care services are internationally renowned for quality. In 2008, The Clinic began to restructure the organization into teams defined around patient needs, rather than traditional medical specialties. "Patients First!" takes shape as the... View Details

Keywords: Health; Health Care Operations; Health Care Quality; Health Care; Strategy And Leadership; Strategy Development; Health Care and Treatment; Leading Change; Goals and Objectives; Growth and Development Strategy; Measurement and Metrics; Service Delivery; Organizational Change and Adaptation; Outcome or Result; Health Industry; Cleveland

January 2005 (Revised April 2005)
Case

Wal-Mart, 2005

By: David B. Yoffie and Barbara Mack

Wal-Mart has been expanding, both domestically and internationally. Covers recent developments at Wal-Mart, including new stores, new store formats, and international expansion. View Details

Keywords: Globalized Firms and Management; Competition; Expansion; Innovation and Invention; Retail Industry; United States

Career Coach

Gavra Nwamadi

Gavra is a former Bain consultant and career-switcher into Private Equity, having secured a summer internship in PE during her RC year. She has extensive expertise in Management Consulting, particularly across EMEA where she has worked on several projects within the... View Details

Keywords: Consulting; Investment Banking; Financial Services (All); Private Equity; Financial Services (All)

14 Mar 2022
News

How High Oil Prices Threaten a California Plastic Container Business

Teaching Interest

Overview

Dr. Pitteloud has taught undergraduate and masters courses on a wide range of subjects including Business-Government Relations, European Economic History, Swiss Capitalism and Methods in International Economic History. View Details

13 Mar 2008
News

Associate Professor Laura Alfaro Named "Young Global Leader" By World Economic Forum

Clubs

Rugby Football Club

22 Dec 2014
Video

Jessey Jin

Career Coach

Lia Turrini

Lia worked in the Energy Industry for eight years. She started her technical career in Shell, where recently she worked in NBD/Innovation, identifying disruptive technologies and new sustainable business models in the energy transition. At HBS, Lia is the co-president... View Details

September 2000
Background Note

Professional Services Module Five: Serving Clients Effectively

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry

It is imperative for the internal systems and processes to be connected to the external processes of client management, competitive adaptation, and service delivery. View Details

Keywords: Competency and Skills; Customer Relationship Management; Knowledge Acquisition; Service Delivery; Performance Effectiveness; Adaptation; Competitive Strategy

Find at Harvard

Career Coach

Boom Supatpitak

daily job functions, and expected career progression. Additionally, having successfully recruited for internships and secured sponsorship for the H1B visa, Boom understands and appreciates the challenge for international students... View Details

2012
Book

The Handbook for Teaching Leadership: Knowing, Doing, and Being

By: Scott Snook, Nitin Nohria and Rakesh Khurana

The last 25 years have witnessed an explosion in the field of leadership education. This volume brings together leading international scholars across disciplines to chronicle the current state of leadership education and establish a solid foundation on which to grow... View Details

Keywords: Change; Business Education; Leadership; Goals and Objectives; Management Style; Organizational Structure; Perspective; Diversification; Technology

Find at Harvard

January 2011 (Revised February 2011)
Case

GLOBIS

By: Mukti Khaire, Akiko Kanno and Nobuo Sato

Yoshito Hori, dean of the Graduate School of Management, GLOBIS University, was planning to launch a full-time English MBA program in September 2012. GLOBIS University was already offering successful part-time MBA programs in English and Japanese. The full-time English... View Details

Keywords: Business Model; Business Education; Entrepreneurship; Leadership; Adaptation; Expansion; Education Industry; Japan

April 2023 (Revised July 2023)
Case

Fermenting Accounting Problems at Vermont Kombucha Corp.

By: Tatiana Sandino and Marshal Herrmann

Founded in 2005, Vermont Kombucha Corp. (V-Ko) was an early mover in the fledgling U.S. market for kombucha, a drink brewed for its health benefits. Early on, the company captured more than 90% of market share. Under the leadership of its founder and CEO, Joe Williams,... View Details

Keywords: Going Public; Business Model; Financial Reporting; Ethics; Corporate Governance; Stock Shares; Food and Beverage Industry

November 2015 (Revised August 2016)
Case

Unilever's New Global Strategy: Competing through Sustainability

By: Christopher A. Bartlett

In January 2009, when Paul Polman was appointed CEO of Unilever, he inherited a company in long-term decline at the beginning of a major global financial crisis. As the first outsider ever recruited to lead the company, Polman lost little time in challenging the... View Details

Keywords: Globalized Firms and Management; Corporate Social Responsibility and Impact; Competitive Strategy; Environmental Sustainability; Consumer Products Industry

Shawn Cole is the John G. McLean Professor in the Finance Unit at Harvard Business School, where he teaches and conducts research on financial services, impact investing, and Social Enterprise. He serves as faculty chair of the Social Enterprise... View Details

Keywords: banking; financial services; microfinance

June 2023 (Revised June 2023)
Supplement

Roche: ESG and Access to Healthcare

By: George Serafeim

In May 2022, Roche Group, one of the largest healthcare companies in the world, hosted its first investor event focused exclusively on its efforts to impact access to healthcare. While Roche had recently set an ambitious goal to double the number of patients that had... View Details