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    Rajiv Lal

    Rajiv Lal, is the Stanley Roth, Sr. Professor of Retailing at Harvard Business School. He is currently teaching an elective MBA course on the Business of Smart Connected Products/IOT. He has been responsible for the retailing curriculum and has served as the course... View Details

      Tatiana Sandino

      Tatiana Sandino is the Arthur Lowes Dickinson Professor of Business Administration in the Accounting and Management Unit, most recently teaching and undertaking the role of course head for the required first-year MBA course Financial Reporting and Control. She has... View Details

      Keywords: retailing; service industry
      • 08 Mar 2021
      • In Practice

      COVID Killed the Traditional Workplace. What Should Companies Do Now?

      A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
      Keywords: by Dina Gerdeman
      • 06 Apr 2018
      • News

      Skills Over Degrees: Harvard Business School’s Joe Fuller Shares How Employers and Educators Can Find and Foster Skills for the Future

      • 17 Nov 2009
      • First Look

      First Look: Nov. 17

      working capital and investment needs. In evaluating by which means Elman should raise capital, students must consider issues relating to the payment terms and financing arrangements used in world trade, as well as the risk View Details
      Keywords: Martha Lagace

        Peter Tufano

        Peter Tufano is a Baker Foundation Professor at Harvard Business School and Senior Advisor to the Harvard Salata Institute for Climate and Sustainability. From 2011 to 2021, he served as the Peter Moores Dean at View Details

        Keywords: asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management

          Dante Roscini

          Dante Roscini holds the Professor of Management Practice Chair endowed by the MBA Class of 1952 at Harvard Business School. He joined the faculty in 2008 after a two-decades-long career in finance. He currently teaches the course Business, Government, and the... View Details

          • 16 Feb 2024
          • Research & Ideas

          Is Your Workplace Biased Against Introverts?

          aspects of it,” he says. Checking the passion bias at work The tendency to define passion by how it’s expressed is human nature. But there are steps that employees and managers alike can take to rein in this... View Details
          Keywords: by Ben Rand
          • 28 Mar 2011
          • News

          How to Get Involved Without Micromanaging People

            Das Narayandas

            Das Narayandas is the Edsel Bryant Ford Professor of Business Administration at the Harvard Business School. His academic credentials include a Bachelor of Technology degree in Engineering from the Indian Institute of Technology, Bombay (IITB), a Post-Graduate... View Details

            Keywords: management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting
            • 31 Mar 2008
            • HBS Case

            JetBlue’s Valentine’s Day Crisis

            from taking off.) That day, only seventeen of JetBlue's 156 scheduled departures left JFK, a fact that caused ripple effects throughout the system and displaced crew and aircraft. In subsequent days, JetBlue management canceled more and... View Details
            Keywords: by Julia Hanna; Air Transportation

              Martin A. Sinozich

              Martin Sinozich is a Senior Lecturer in the Entrepreneurial Management Unit at Harvard Business School, where he teaches in both MBA and Executive Education programs.  For first-year MBAs, Martin teaches in Field Global Immersion, a required course that... View Details

              • 02 Nov 2010
              • First Look

              First Look: November 2, 2010

                PublicationsMeeting the Challenges of a Person-Centric Work Psychology Authors:Teresa M. Amabile and Steve J. Kramer Publication:Industrial and Organizational Psychology: Perspectives on Science and Practice (forthcoming) An abstract is... View Details
              Keywords: Sean Silverthorne
              • April 2021
              • Case

              ClearChoice Dental Implant Centers

              By: Robert S. Kaplan, Ashiana Jivraj and Jane Barrow
              The case illustrates the application of value-based health care to dental medicine. ClearChoice Dental Implant Centers was a rapidly-growing network of dentist-owned independent implant clinics. The targeted market included 23 million people, 15% of the US adult... View Details
              Keywords: Value-based Health Care; Dental Medicine; Growth and Development Strategy; Expansion; Business Strategy; Customer Value and Value Chain; Customer Focus and Relationships; Health Industry; United States
              Related
              • March 2018 (Revised August 2020)
              • Case

              Alaska Airlines: Empowering Frontline Workers to Make It Right

              By: Ranjay Gulati, Andrew O'Connell and Caroline de Lacvivier
              This case documents the ongoing efforts by Alaska Airlines to enhance its efforts to become more customer centric by empowering its employees using a service framework. It explores how the airline starts with a completely hands-off approach to empowerment in which... View Details
              Keywords: Employee Empowerment; Customer Focus and Relationships; Employees; Service Delivery; Organizational Culture; Integration; Air Transportation Industry
              Related
              • July 2000 (Revised August 2005)
              • Case

              Deaconess-Glover Hospital (A)

              Chronicles the initial efforts to teach a health care organization to manage itself according to the principles of the Toyota Production System (TPS). Describes the decision and dilemmas that arose from the implementation experiment. Builds on Bowen and Spear's earlier... View Details
              Keywords: Management; Service Delivery; Health Care and Treatment; Health Industry; Massachusetts
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                Willy C. Shih

                Willy Shih is the Robert and Jane Cizik Professor of Management Practice in Business Administration.  He is part of the Technology and Operations Management Unit, and he teaches in the MBA and Executive Education Programs.  His expertise is in manufacturing, product... View Details

                Keywords: aerospace; automotive; biotechnology; communications; computer; digital imaging; electrical equipment; electronics; entertainment; high technology; industrial goods; information technology industry; manufacturing; retailing; semiconductor

                  Shirley Lu

                  Shirley Lu is an assistant professor in the Accounting and Management Unit. She teaches the Financial Reporting and Control course in the MBA required curriculum.

                  Professor Lu conducts research in the area of Corporate Social Responsibility (CSR) disclosure,... View Details

                    Christina R. Wing

                    Christina Wing is a Senior Lecturer in the Technology and Operations Management Unit at Harvard Business School. Her research focuses on families in business, and she is the creator of Demystifying the Family Enterprise, a course that explores... View Details

                    • 01 Feb 2019
                    • News

                    Apple held hostage by its Chinese puzzle