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  • 02 Feb 2011
  • Working Paper Summaries

Lawful but Corrupt: Gaming and the Problem of Institutional Corruption in the Private Sector

Keywords: by Malcolm S. Salter; Financial Services
  • Research Summary

The role of the manager in cross-sector interactions

My second stream of research takes the individual manager as the unit of analysis in examining cross-sector interactions.  Two papers explore processes and mechanisms that allow managers to cross sectoral boundaries more effectively.

The first paper... View Details
  • March 2025
  • Case

Stagwell: AI and the Future of Marketing

By: Suraj Srinivasan and Radhika Kak
In early 2025, Mark Penn, Founder, CEO and Chairman of Stagwell, a global marketing company with a network of over 70+ agencies that served over 4000 blue-chip customers across 40 countries, was looking at ways that marketers should navigate the disruption emanating... View Details
Keywords: Advertising; Retention; Innovation Strategy; Change Management; AI and Machine Learning; Applications and Software; Digital Transformation; Technology Adoption; Marketing Strategy; Service Delivery; Creativity; Advertising Industry; Technology Industry
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    Empire of Cotton

    The epic story of the rise and fall of the empire of cotton, its centrality to the world economy, and its making and remaking of global capitalism.
     
    Cotton is so ubiquitous as to be almost invisible, yet understanding its history is key to understanding the... View Details
    • 12 Nov 2001
    • Research & Ideas

    The Three Components of Family Governance

    discussing (not deciding) the direction of the company, being educated about what the company does or about important skills like reading financial statements. It is also a good forum to get updated on changes in the family such as... View Details
    • 10 Jan 2023
    • Op-Ed

    Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

    it’s important to use these different lenses to fully embrace all the learnings that came from your journey. What specific skills have you developed or mastered? Consider all functions within an organization—financial, sales, product,... View Details
    Keywords: by Julia Austin
    • 14 Sep 2021
    • Blog Post

    Top 5 Myths About HBS

    admission. We're evaluating you for admission. And what's most important with these recommendations is that they know you well and that they've seen you in a professional work context so they can comment on, what are your outstanding View Details
    • 12 Sep 2022
    • Research & Ideas

    When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment

    Lane and her colleagues sorted responses evaluating robot arm designs into three categories of evaluator: unscreened, screened through a human resources-like questionnaire examining their credentials, and those that took a robotics skills... View Details
    Keywords: by Rachel Layne; Aerospace
    • November 2020 (Revised March 2021)
    • Case

    Amazon: Cult or Culture?

    By: Boris Groysberg, Sarah L. Abbott and Tricia Gregg
    Amazon was one of the first entrants in e-commerce. Under the leadership of founder Jeff Bezos, Amazon had expanded beyond books to manufacturing and selling a wide range of products and services globally. Bezos had built a customer-centric culture that permeated all... View Details
    Keywords: Culture; Technology Companies; Retail; Human Resource Practices; Growth; Founder; Leadership; Organizational Culture; Growth Management; Information Technology; Human Resources; Talent and Talent Management; Retail Industry; Technology Industry
    Related
    • 30 May 2024
    • News

    How to Have Effective Conversations

    Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Charles Duhigg (MBA 2003) is a Pulitzer Prize–winning journalist, a staff writer for The New Yorker, and author of the bestselling books The Power of... View Details
    • 08 Oct 2020
    • Research & Ideas

    Keep Your Weary Workers Engaged and Motivated

    or opening ritual before diving into business. Think about creative bonding experiences—an online talent show? Recipe contest? Game night? Show-and-tell of each team member’s favorite piece of art or travel souvenir? These might even be ways for team members to show... View Details
    Keywords: by Boris Groysberg and Robin Abrahams
    • 2025
    • Book

    Talk: The Science of Conversation and the Art of Being Ourselves

    By: Alison Wood Brooks
    We all struggle with difficult conversations, but we're often not very good at easy ones either. Though we do it all the time, conversation is one of the most complex, demanding, and delicate of all human tasks, rife with possibilities for misinterpretation and... View Details
    Keywords: Interpersonal Communication
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    • Article

    Spending Variation Among ACOs in the Medicare Shared Savings Program

    By: Michael Anne Kyle, J. Michael McWilliams, Mary Beth Landrum, Bruce E. Landon, Paul Trompke, David J. Nyweide and Michael E. Chernew
    OBJECTIVES: Understanding variation in spending across organizations, rather than across geographic areas, is important because care is delivered by organizations and interventions increasingly focus on organizations. Accountable care organizations (ACOs) are... View Details
    Keywords: Medicare; Accountable Care Organizations; ACOs; Health Care and Treatment; Spending; Analysis
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    • June 2014
    • Supplement

    Chung and Dasgupta: Information for Jordan Ramirez

    By: Ian Larkin and Karen Huang
    The "Promotion Process at Chung and Dasgupta, LLP" set of cases explores the roles of general and firm-specific human capital in employee performance measurement, feedback, and promotion/compensation decisions. In the cases, a leading law firm must decide whether to... View Details
    Keywords: Performance Appraisal; Performance Measurement; Employee Feedback; Motivation; Promotions; Human Capital; Performance Evaluation; Management Systems; Compensation and Benefits; Retention; Legal Services Industry; United States; Massachusetts
    Related
    • 30 May 2023
    • Research & Ideas

    Can AI Predict Whether Shoppers Would Pick Crest or Colgate?

    working paper, and Israeli says the team has already received positive feedback from market researchers in the field who are beginning to explore the use to some of their methods. “There’s a really special type of skill that comes up when... View Details
    Keywords: by Kristen Senz
    • January 2003 (Revised May 2005)
    • Case

    Zipcar: Refining the Business Model

    By: Myra M. Hart, Michael J. Roberts and Julia Stevens
    Zipcar is a start-up organized around the idea of "sharing" car usage via a membership organization. This case describes several iterations of the Zipcar business model and financial plan. These iterations include a very early version and a version developed just prior... View Details
    Keywords: Service Operations; Renting or Rental; Business Model; Business Plan; Entrepreneurship; Economic Growth; Management Skills; Transportation; Business Startups; Financial Strategy; Corporate Finance; Growth and Development Strategy; Transportation Industry; Service Industry
    Related
    • 08 Sep 2014
    • Research & Ideas

    The Strategic Way To Hire a Sales Team

    or trainer. Technology is increasing these possibilities via game-like simulations, virtual video environments, and online media that allow more behavioral assessments by more people with less travel and time. The real constraint in many firms, however, is the lack of... View Details
    Keywords: by Carmen Nobel
    • Web

    About the Center - Christensen Center for Teaching & Learning

    Drawing from its research and the knowledge and skills of the School's most experienced faculty, the Center develops materials and video products that showcase strategies, best practices, and innovations in the area of case method... View Details
    • Web

    Research Resources - Doctoral

    workshops. Derek Bok Center for Teaching and Learning The Derek Bok Center for Teaching and Learning supports Harvard's teaching community. Tour the Campus Our vibrant residential campus is designed to develop skills and build... View Details
    • 01 Jun 2000
    • News

    Going Public: Margaret M. Crotty

    meager supply of life jackets, neglecting to keep one for herself. When the boat sank, she used her skills as a former lifeguard to save people in the shark-infested waters, but hundreds of others drowned. Fashioning a flotation device... View Details
    Keywords: Susan Young